Banessa Diaz

**** *********** **.

Houston, TX, *7064

832-***-****

ac0fkt@r.postjobfree.com

Professional Experience

Auto Value Finance Inc. September 2015 – January 2017

•Verified insurance

•Collected payments

•Updated insurance

•Handled calls

•Somewhat title work

•Made reminder calls to customers regarding their vehicle payment

•Tracked vehicles

•In charge of past due payment vehicles were up for repossession

Receptionist/Manager of Texas Water Solutions January 2014 - August 2015

•Accomplished staff results by communicating job expectations; planned, monitored, and appraised job results; coached, counseled, and disciplined employees; developed, coordinated, and enforced systems, policies, procedures, and productivity standards.

•Established strategic goals by gathering pertinent business, financial, service, and operations information; identified and evaluated trends and options; choose a course of action; defined objectives; evaluated outcomes.

•Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduled expenditures; analyzing variances; initiated corrective actions.

•Maintained quality service by enforcing quality and customer service standards; analyzed and resolved quality and customer service problems; identified trends; recommended system improvements.

Insurance Agent of A-1 Coastal Insurance February 2013 - January 2014

•Soled various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.

•Called on policyholders to deliver and explain policy, to analyze insurance program and suggested additions or changes, or to change beneficiaries.

•Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

•Customized insurance programs to suit individual customers, often covering a variety of risks.

•Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.

•Calculated premiums and established payment method.

•Inspected property, examined its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.

Receptionist of Woodwind Lakes Health & Rehab January 2012 – January 2013

•Operated telephone switchboard to answer, screen, or forward calls, providing information, took messages, or scheduled appointments.

•Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.

•Heard and resolved complaints from customers or the public.

•Collected, sorted, distributed, or prepared mail, messages, or courier deliveries.

•Received payment and recorded receipts for services.

•Kept a current record of staff members' whereabouts and availability.

•Took orders for merchandise or materials and sent them to the proper departments to be filled.

•Performed duties, such as taking care of plants or straightened magazines to maintain lobby or reception area.

Education

Pima Institute 2015

Southwest Academy Houston, TX

High School Diploma, Aug 2013

3.95 GPA

Graduating from high school "Big" achievement in my life.

Perfect attendance at Jersey Village high school 2010-2012

Perfect attendance at Windfern High School 2012-2013

Additional Skills

•CPR Certified

•HIPPA Trained

•First-Aid Certified

•Bilingual (Spanish/English)

•Record Keeping and Documentation

•Works well with others

•Works fast and effectively

•Helpful and Respectful

•Always on time

•Public Speaking

•Good work ethic

•Flexible, reliable and dependable hard-worker

•Motivated self-starter with a strong desire to learn

•Professional appearance

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