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Customer Service Manager

Location:
Gardena, CA
Salary:
44160.00
Posted:
May 22, 2017

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Resume:

Clara C. Hernandez

***** ******* ***.

Carson, CA. 90745

424-***-**** / ac0fjf@r.postjobfree.com

Objective

Highly motivated success driven professional seeks a challenging Buyer Planner/Scheduler/Expeditor position that will effectively utilize my related background and qualifications.

Education

Narbonne High School, Harbor City, CA

Certificates: O.C. Chapter APICS

Relevant Experience

Proficient with typing at 40 WPM, 10 Key, MS Word, Excel and Outlook, AS400, Made2Manage, MAS 90 and Manage2000, SYSPRO and also some SAP B1. Detail oriented with strong interpersonal skills. I am self-motivated, with excellent written and verbal skills. I am Bilingual-English/Spanish.

Work Experiences

Coronet Lighting, Gardena, CA.

Production & Inventory Control Supervisor – 10/2014 – Present

Responsible for issuing and tracking work orders, ensuring that required material is supplied to the production floor to maintain time efficiency.

Planning and manage production schedules to ensure 100% on-time delivery of customer orders.

Analyze sales order releases with respect to capacity planning and material requirements.

Review quotes, drawings and specifications prior to production to ensure Bill of Material are accurate and standard cost were in place in the SYSPRO (ERP) system.

Acts of quality control liaison between manufacturing and suppliers to ensure overall quality has been met.

Forward thinking with alternate solutions for costly designs.

Vinotemp International Rancho Dominguez, CA

Production Planner/ Coordinator – 07/2011 – 10/2014

Creation, scheduling and expediting the flow of work orders and raw materials within or between departments according to production schedule. Create new and modify BOM’s, built new part numbers, create new and modify routers in system. Have weekly meetings with purchasing, sales, customer service, Quality and production supervisors on progress of work schedules any production problems and completion dates of all work orders. Perform weekly inventory cycle counts on sub-assemblies, review and adjust inventory in system. Create excel spread sheets to manage all returns by customer name, serial numbers and why the part was being returned. Multi-tasking as needed to cover responsibilities in purchasing, shipping and receiving, quality control and Customer Service answering phones. Daily EDI inventory feeds performed for a variety of customers.

MOOG Aircraft Torrance, CA

Planner – 10/2007 – 09/2009

Coordinate the planning, forecasting and expediting of product to meet customer delivery requirements. Schedule orders to plant capacity. Provide timely and accurate information regarding order status, shipment and delivery performance to Account Service Manager, customer, management and sales executives. Collaborated with various departments to identify, troubleshoot and resolve delivery problems. Provide high visibility of inventory problems and project delays to the Account Service Manager and management. Maintain multilevel bills of material for all related programs. Coordinate conversion programs with Account Service Manager in order to minimize residual inventory and a timely transition of new items. Research and resolved account issues in a timely and efficient manner meeting deadlines. Followed up with customers in a timely manner in reference to issues/problems the account may have been experiencing. Provide information regarding order status, shipment and delivery performance to customers.

Leiner Health Products Carson, CA

Production Control Supervisor 08/1990 – 10/2005

Production planning by organizing and monitoring schedules, materials, and resources. Approved bills of materials for Production Control for over 10,000 SKUs. Utilized MRP reports to plan the raw materials, components and/or bulk required to support master production schedule. Assign work orders and prepare/distribute the daily work center schedules. Monitor the operation, and adjusts the work center schedules, as necessary to maximize productivity and meet customer demands. Collaborates with other departments as required to resolve quality issue related to inventory. Schedule production and release work orders. Maintain exceptional communication between all departments. Take an active role in new product introduction process. Optimize plant efficiencies through schedule coordination. Minimize finished goods inventory levels while maintaining exceptional customer service levels. Organized production schedule by creating work order schedules based on production requirements, and the availability of equipment, materials, and employees.

Leiner Health Products Carson, CA

Packaging Supervisor 10/1978 - 08/1990

Oversaw, coordinated, prioritized and scheduled the daily activities of the Packaging Department and assigned staff.

Trained new hires and group personnel in the Standard Operating Procedures (SOP’s), Occupational Health and Safety Administration (OSHA) guidelines, technical criteria and government regulations. Maintained, updated and implemented SOP’s and cGMP’s and training manuals for Packaging Department. Verified and approved department work schedule and hours completed. Participated and approved the interviewing, hiring, and training of departmental employees; conducted performance evaluations for assigned staff. Provided support, direction and coaching to subordinate employees in the areas of training, disciplinary action, problem resolution, planning, and work assignment completion. Ensured project deadlines and performance standards are established and met. Ensured compliance with all Company policies and procedures, including safety rules and regulations. Provided information to support budget expenses. Assisted in investigations as related to packaging issues. Supported department goals for safety, quality and productivity.

References available upon request.



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