RESUME

Lee S. Kyle

***** ** ***** **** **

Beaverton, OR 97003

503-***-****

ac0fit@r.postjobfree.com

OBJECTIVE:

A career opportunity that utilizes my stellar customer service skills, technical troubleshooting expertise, IT network background, and exemplary communication abilities.

EXPERIENCE:

TargetCW at InFocus Corporation (Tigard, Oregon) – May, 2015 to October, 2015

• Temporary Customer Support Specialist:

Support of all InFocus projectors, large-format touch displays, video conferencing, and all related software.

The Kroger Co (Fred Meyer, Inc in Portland, Oregon) – February, 2013 to April, 2015

• Desktop Analyst:

Expert resolution of computer and software issues for all Kroger associates.

Scored high in CSAT and team member reviews.

• Backup Gemstore Analyst:

Technical and functional support for sales associates at the Littman and Fred Meyer Jewelry stores.

• Backup Portland Team Lead:

Added as back-up team lead after proving my knowledge of the call center and the teams.

Managed call center email, calls/call volume, and all emergency and non-emergency support center situations.

Hey PC Guy LLC (Hillsboro, Oregon) – January, 2012 to February, 2013

• Remote PC Tech

Remote resolution of PC issues, including set up, system cleanup, and system recovery.

Achieved a high success rate, as well as a high degree of customer satisfaction.

LaCie Limited (Hillsboro, Oregon) – March, 2006 to January, 2010

• Tech Support Representative

Expert support of all LaCie peripherals and monitors in Mac, Windows, and Linux environments.

Achieved a consistently low repair rate by persevering in the trouble-shooting process.

Convergys (Hillsboro, Oregon) – November, 2005 to March, 2006

• Customer Service Representative

Marketing research to aide potential GM customers.

Various Contracts – October 2004 to August 2005

• Customer Service/Data Entry

Encompass Teleservices

AAA

Acumed

Stream International (Beaverton, Oregon) – July, 1998 to July, 2003

Promotions below:

• Jetdirect Quality Service Technician – May, 2001 to July, 2003

Promoted to Quality Service Tech of the Jet Direct team after only one year.

Worked closely with senior network support agents, providing tier II customer support and quality service.

Acted as team manager of the Jet Direct team in the absence of a permanent team manager.

• Senior Network Support Representative – May, 2000 to May, 2001

Expert support of HP JetDirect network printer cards in Windows and Novell Netware (versions 3x to 6x).

• Support Services Representative – July, 1998 to May, 2000

Telephone support for HP OfficeJet all-in-one printers in Windows 3.1 to Windows 2000 environments.

Awarded by Hewlett Packard for stellar customer service.

Appliance Connection (Portland, Oregon) – February, 1998 to May, 1998

• Parts and Service Coordinator

Coordination of the retail/warranty parts and service department.

This position was created specifically for me.

Reliable Parts, Inc (Portland, Oregon) – October, 1991 to February, 1998

• Salesperson / Warehouse Clerk

Appliance parts research, sales, and ordering.

Appliance parts warehousing between 1991 and 1993

EDUCATION:

The Institute Of Children’s Literature (Correspondence): Associate’s degree; July, 1986 to January, 1989

Portland State University: Electrical engineering and music theory; 1978 to 1980

General Education Degree: State of Oregon; November, 1979 (Maiden name: Kuczek)

ACHIEVEMENTS:

Created multiple scripted programs primarily in batch, vbscript, and bash.

Trained to intermediate/expert in Windows 3.1 to Windows 10, Mac OS 9x to 10.11, Android Jellybean to Marshmallow, and Debian and Red Hat based Linux systems.

Trained to intermediate/expert in the creation and maintenance of networks in multiple environments and in network methodology.

Outlined, drafted, and edited for publication multiple short stories, poems, and more than fifty percent of a fictional novel.

SKILLS:

• Programming: HTML; DHTML; CGI; PERL; Javascript; PHP; Apache; MySQL; Bash; Batch/Powershell; VBScript.

• Desktop Applications: Microsoft Office; Adobe Acrobat; Adobe Photoshop; Paint Shop Pro; Allaire Coldfusion Studio; Outlook/Sharepoint; AutoHokey; HP Device Manager; PC Anywhere; Remote Call; Teamviewer; Citrix; TinyTerm.

• Call Center Applications: Vantive Oracle Sybase; Clarify Client Logging; Nice Universe Call Monitoring; Monitored ACD System (Aspect); VMWare Service Manager; Zendesk.

Lee S. Kyle: 503-***-****; ac0fit@r.postjobfree.com

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