Technical Support Engineer
Resume:
HOWARD E. NEAL
CHICAGO, IL *0617
Objectives:
I believe to be an effective and proven technical support engineer communication, listening, teamwork, determination and leadership are the qualities upon which I have built my IT career and life upon.
And look forward to bringing and sharing these qualities with an organization seeking a professional Network Support Engineer.
Procurri Inc
01/03/2017 – Present
Field Support Engineer
Providing high quality technical support for the company's client solving the more complex technical issues promptly.
Technical support for Dell, HP, Sun, IBM, EMC, NetApp servers and storage solutions along with Cisco switches and routers.
Diagnosis and Configurations installation and testing of Servers, Routers, Switches and Storage devices.
Thorough knowledge of Microsoft Windows Server 2008/2012
Providing technical telephone support to customers and vendors.
Hardware support installation and configurations on Cisco Catalyst 2960, 3560, 3750, series switches.
Installation and configurations of Cisco 1900, 2900, 3600 series routers.
● Storage enclosures remote management for critical mission equipment swapping of hard drives, battery caches, array controllers, DIMM’s, power supplies and system boards, various modules and controllers.
Terix Inc
06/15/2015 -01/03/2017
Field Support Engineer
Providing high quality technical support for the company's client solving the more complex technical issues promptly.
Technical support for Dell, HP, Sun, IBM, EMC, NetApp servers and storage solutions along with Cisco switches and routers.
Diagnosis and Configurations installation and testing of Servers, Routers, Switches and Storage devices.
Thorough knowledge of Microsoft Windows Server 2008/2012
Providing technical telephone support to customers and vendors.
Providing technical telephone support to customers and vendors
● Storage enclosures remote management for critical mission equipment swapping of hard drives, battery caches, array controllers, DIMM’s, power supplies and system boards, various modules and controllers.
24/7 on call rotational basis shift assignments.
System Maintenance Services (SMS)
12/7/2013 – 05/2015
Field Support Engineer
Microsoft Azure
Microsoft System Center Configuration Manager
Microsoft Server 2012R2 Hyper-V
Diagnosis and Configurations installation and testing of Servers, Routers, Switches and Storage devices.
Warehouse configuration and testing of all incoming hardware to be shipped or stocked.
Preparation of systems thoroughly tested and configured prior to being shipped to customers or as a replacement when requested.
Providing technical telephone support to customers and vendors
3rd party support for Cisco routers and switches.
24/7 on call rotational basis shift assignments.
Compucom Inc
12/11/2011 – 05/2013
Field Support Analyst
Primary duties and responsibilities serving as the regions dedicated support analyst for US Bank corporate and branch locations in Chicago and surrounding locations for and HP, and Desktop environment consisting of PC’s, laptops, Printers and mobile devices.
● Duties to perform service repairs and or installations of computer products including system hardware and software.
● Technical support on end users HP and Dell workstations, laptops and networked printers and mobile devices.
● Troubleshoot Windows XP/Win 7 OS
● Diagnose and configure network printers/scanners
● Day to day ticket incident management for efficient time management and SLA attainment.
● Acquiring proper vendor product certification for warranty authorized equipment services.
● Upgrades and deployment
● Remote monitoring of network systems and devices
● Active directory management and procedures.
● Maintaining client’s confidence with exceptional customer service.
Fair Office Equipment Services Inc
April 2005 – November 2011
Field Service Specialist
● Providing hardware and software break/fix vendor technical repairs and maintenance services
● Diagnose printers, scanners, fax devices on a per call basis for contractual clients and new call clients
.
● New account acquisitions
● HP and Dell certification trainings
● Ordering parts
● Recycling of old equipment
● Authorized reseller as a 3rd party vendor
● Professional customer telephone and vendor support
Education / Training
4 years United States Marine Corps
1976 -1980
Attended: Richard J. Daley college 1980 – 1982
Business Administration A.A degree
*Network/Field Support Engineer*
*References available upon request*
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