JASON DAVIS

*** **** ***** ****** #*, New York, NY 10027

Cell: 434-***-**** E-mail: ac0fhh@r.postjobfree.com LinkedIn: Jasondavis082

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

PROFESSIONAL PROFILE: An enthusiastic, fast learner, team player, and skilled IT technician with a focus on outstanding client service. Key Skills: People skills developed over 15 years in high level demanding service environments. Highly efficient and organized with a unique ability to solve technical problems and communicate information in language users can understand. Proficient at documenting completed work. CompTIA A+ and Network+ Certifications (pending).

TECHNICAL SKILLS

Networking - DHCP and DNS Server; Group Policy management fundamentals; Remote Desktop assistance; VLAN configuration; and Wireless network configuration/setup

Software – Windows XP, 7,8,10; Microsoft excel; Android OS and apple IOS; MS Office; Google App; VMware Workstation; Command prompt; Network drive mapping; Disk partitioning and formatting; Windows installation; Boot troubleshooting; and SpiceWorks ticketing; ConnectWise; N-able;TeamViewer

Hardware – Hard drive encryption, Backups, recovery, Cleanups; Patch cabling; Mobile Device troubleshooting; PC/Laptop maintenance; Network Printer troubleshooting; and Networking cable management

EDUCATION

Per Scholas, Bronx, NY Mar. 2017

Computer Technician Training - A comprehensive IT curriculum incorporating a unique combination of formal instruction (600 hours) and hands-on activities in a real-world working environment.

Guilford College, Greensboro, NC Apr. 2007

Forensic Science and Criminal Justice - Obtained 70 credits towards a Bachelor’s Degree.

EXPERIENCE

ManhattanTechSupport.com (MSP), New York, NY Mar. 2017 – Present

Level 1 Service Technician

Diagnose and resolve customers’ network, software and hardware concerns via phone and on-site (deskside)

Troubleshoot email and VoIP issues for several financial companies such as Strategic Financial Solutions

Assist employees that work remotely with connectivity, hardware, and software issues.

Utilize N-able and TeamViewer to remotely monitor/troubleshoot entire networks or a single device.

Maintained and troubleshoot mobile phones/devices, notebooks, tablets, laptops and PC’s.

Data recovery, transfers, and backups. Manage all device and cable inventory.

Helped deploy new projects the consisted of new technologies.

Troubleshoot Internet connectivity, computer and internet speed issues

Installation, configuration, relocation of new and existing hardware. Install, configure, and upgrade software applications

Upgraded and installed anti-virus software and internet security software called Esset.

Install, manage, update, and recover operating systems

Prestige IT, Lynchburg, VA. Mar.2016 – Dec. 2016

Freelance Technician

Diagnosed and out of date computers and devices. Provide upgrade recommendations

Deploy new devices and workstations at customers’ homes

Repair internet connectivity issues and computer slowness issues

Troubleshoot email issues from archiving email to customizing email accounts

Reinstall, upgrade and recover operating systems (Mac and Windows)

Upgrade and install RAM and hard drives

Clean and organize customer’s computer to enhance performance.

Manage and install anti-virus software

Contact customers internet service provider to help diagnose and troubleshoot internet connectivity issues

Tennis Life, Virginia and Washington, D.C. Jul. 2007 – Dec. 2016

CEO/President

Provided motivational and skilled coaching lessons to individuals and groups

Coached 100+ students to achieve championship level

4 Ladies Eyes Only, Inc., New York, NY Oct. 2004 – Jun. 2007

Online Researcher

Researched competitor body care products Conducted email and Q&A surveys; Promoted and advertised product line via email,

Cardinal Country Club, Greensboro, NC Sept 2004 – May 2007

Tennis Assistant Professional

Extended extraordinary client services to members, set up tennis lessons, court time and engaged in casual conversations

Organized and taught fun based children only tennis lessons to encourage a lifelong passion for the sport

Boonsboro Country Club, Lynchburg, VA Oct. 2001 – Apr. 2004

Tennis Assistant

Provided exceptional customer service to country club members

Organized tennis socials, to provide a comfortable and relaxed atmosphere Operated court tennis

ball feeder, adjusted balls to perfected height and speed to ensure optimal lessons

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