Manager Management
Resume:
Manilito L Spikes
Cincinnati, OH 45246
Mobile: 513-***-****
**************@*******.***
Logistics Manager/Operations Manager
Highly motivated management professional experienced in business operations in the retail fuel industry, healthcare logistics field, and the wine delivery service industry. Targeted experience in customer relations and inventory controls; managed retail inventory in excess of $10M. Proven leadership ability with excellent analytical, managerial, interpersonal, and relationship building skills to work effectively with a diverse team and client base. Proven success in managing multi-business units. Thrives in a fast-paced environment with the ability to adapt and manage competing priorities.
Education/Licensure
Bachelor of Science Degree, Business Management May 1995
Clark Atlanta University Atlanta, GA
DOT Certified August 2010
Logistics Management Certification May 2011
Employment History
Transportation Supervisor July 2015-Present
Southern Glazers Wines & Spirits Cincinnati, OH
Manages the daily operations of the Transportation Department including all aspects of shipping and delivering product to customers
Ensure new employees are trained and understanding of organization and operational policies and service guidelines
Responsible for maintaining DOT files and records for all delivery personnel and the fleet is in proper driving order, including all maintenance and safety related issues.
Coaches, directs, interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and discipling employees; addressing complaints and resolving problems
Participate in seminars and training classes to enhance and maintain necessary business knowledge.
Serve as a contact between operations and other managers/salesman
Communicate with customers and company personnel to resolve customer problems and expedite customer deliveries when necessary
Evaluate shipping and delivery
Supervise a staff of 15 exempt employees.
Implement business strategies set forth by senior management and participate in improving the by administering and evaluating short and long term objectives for drivers as well as offering potential alternatives to existing methods
Responsible for counting and securing large amounts of cash on a daily basic
Perform other related duties as assigned
Branch Logistics Manager/DME December 2010-March 2014
Apria Healthcare Cincinnati, OH
Manage the logistics department for the branch to ensure timely and accurate delivery of products
Manage warehouse inventory levels to ensure they meet company standards
Help resolve issues with staff shortages, driver routes and loading of equipment and delivery
Serve as dispatcher to respond to patient calls on a daily basis and resolve client matters
Interface and troubleshoot with vendors and delivery personnel regarding equipment orders
Develop and implement new procedures to improve productivity and ensure cost efficiency
Ensure all warehouse equipment in stock is compliant with DOT, FDA, and JCAHO regulations,
including maintenance of records and driver logs
Recruit drivers and warehouse technicians through the use of online source agents and social
media
Supervise and train non-exempt staff and facilitate driver training and performance evaluations
Monitor successful implementation of policies and procedures for handling equipment
orders and deliveries
District Manager May 2007-March 2010
BP Oil Cincinnati, OH
Overseeing the daily operations for 8 convenience operations sites in the Midwest Ohio region, including P&L, cash management, retail and fuel sales, facilities management, safety & security, procurement and personnel
Supervised and evaluate 8 store managers to provide performance feedback and goal setting measurements; Set specific objectives and held associates accountable; conducted bi-weekly site visits for quality assurance checks
Responsible for store management hiring, coaching, terminating, and the decision making process for the assigned manager-in-training program
Authorized payroll & overtime, handles pay reviews with staff
Maintained a successful shrink level of 1.56% to support store management quarterly bonus program
Represented the East of the Rockies (Midwest) District at regional leadership meetings
Proven track record for successfully meeting 10-K (audit) target performance based on company effectiveness standards
Technical Skills
Word Excel UPS/FedEx World Ship RoadNet JDEdwards SAP LTL
Professional Affiliations
Credit Union, Mt. Zion Baptist Church of Woodlawn –Board of Directors
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