Karen Wilson

**** ****** ***, **** ******, MD ***60 Phone: 347-***-**** Email: ac0f64@r.postjobfree.com

Administrative Assistant

Customer Service Expert Microsoft Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills:

Professional Administrative Assistant, Customer Service Representative Executive & Administrative Support, Specialist Database, statistical reports, file organization & Records Management, Reports & Spreadsheets, Complaint Handling, schedules appointments, Data Entry (75 WPM)

Computer Skills:

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) Versions 1997 - 2010 Microsoft Windows 2000, XP, Vista, and Windows 7

Professional Experience

Hertz Corp., 2016

Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. Resolve customer issues and concerns professionally using effective customer service techniques. Achieve personal sales goals while supporting the goals of the team. Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.

Sr. Operations Admin – HR, FEDEX SMARTPOST 2016

Provides guidance, support, and direction in talent acquisition policies and programs.

Maintains internal and external applicant tracking and hiring systems and reviews accuracy of information and practice. Supports HR Service Delivery with recruitment effort for all exempt and nonexempt personnel, co-ops, and interns relating to the applicant tracking/hiring systems. Daily maintenance of HRIS system, issuing time cards. Conducts reviews of applicant criminal background checks as part of the individualized assessment process. Administers and interprets various human resources plans and procedures; assists in development and implementation of HR and talent acquisition policies and procedures. Attendance tracking in Peoplesoft. Assists business area managers on various administrative and talent acquisition/sourcing questions and contributes to performance improvement proposals and system upgrade initiatives. Assists with the coordination and communication of human resources programs, projects. Participates in training and developmental activities. Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.

Administrative Specialist I, Maryland Environmental Services, 2015-2016

Answer Phones and greet visitors. Ordering of supplies for office products and kitchen areas.

Conduct tours. Ensure areas are neat and clear of debris and hazards. Maintain documentation and materials are available and accessible. Relieve Scale Master as needed. Provide a monthly schedule of employees. Update and track employees’ schedules/calendar then provide information to the appropriate Management staff. Maintain an updated listing of employees and emergency contacts. Reconcile time sheets and time cards against email call outs and the calendar. Process payroll bi-weekly along with timecards. Process check request in JD Edwards along with credit card receipts. Maintain and process DPO’s, RIPO’s. Including maintaining a DPO log. Assist in preparation of monthly invoicing. Maintain and provide all backup for monthly invoice when needed. Provide manager with final packet for review in preparation for client. Maintain copies of invoices on site. Ensuring client receives a copy of invoice when needed.

Weighmaster, Maryland Environmental Services, 2012-2015

Operates and maintains computerized scale system which includes opening of scales, update and maintenance of truck, customer and product information in computer. Performs end of day procedures, including recording daily and cumulative tonnage data on facility reports. Runs various customer reports, and facility supervisor reports daily. Accounts for daily cash revenue and reconciliation as well as bank deposit preparation in Microsoft Excel. Fills temporary vacancies at facilities other than the one to which assigned. Determines waste origin, acceptability and location to be placed on site. Data Entry into JD Edwards Enterprise One Financial System and Paradigm.

Flashpoint Personnel Temporary / ARINC 2011

Processed of Government Contracts accurately.

Processed over 1000 contracts in less than a week. Responded to emails and phone calls for potential and existing property contracts.

Accounting Department

oAssisted General Counsel in preparation of confidential and sensitive documents

oTyped, filed and copied memos and legal documents

oCorresponded with company accounts

oPrepared quotes and reports for city contracts

oAssisted in the Accounting Department

Receiving Supervisor & Front End Supervisor

Home Depot, Inc., 2010-2011

Trained, coached and developed cashiers to ensure customers receive outstanding and quick checkout service at our registers. Ensured the efficient operation of the registers through maintenance and staging. Supported the cashier team by scheduling and taking over cashier duties as needed. Ran daily reports to identify high shrink items and also expedited price checks.

Receptionist//Hoteling, 2006-2008

Delioitte & Touche LLP – New York, New York

Screened and prioritized phone calls. Supported several executives in day to day tasks. Very strong attention to detail. Calendar management consisting of multiple schedules including meetings, travel arrangements, and special arrangements. Compiled and monitored correspondence, memos and prioritized critical information. Reserved office space and conference rooms. Answered phones, made catering orders for clients and guests.

Administrative Assistant, 2005

4GL School Solutions, Inc. – Towson, Maryland

Assisted Finance department. Calendar management, expense reports, scheduling. Liaison between clients, management, internal departments, and vendors. Typed memos, faxed and scanned documents. Put together media kits. Maintained and ordered office supplies

Assistant Manager, 2002 – 2005

Wal~Mart, Inc. – New York, Owings Mills

Managed $30 million dollar store, maintained 5-6 departments with 13+ employees. Responsible for scheduling, maintaining profit and loss statements. Maintained sales and merchandising within store.

Administrative Assistant / Receptionist, 1996 – 2002

Brown, Raysman, Millstein, Felder & Steiner LLP, New York, NY

Typed letters, memos, and mail merges. Maintained appointment calendars and conference room logs. Coordinated and scheduled meetings. Completed A/P, A/R filings, processed bills and disbursed checks.

Volunteered in Murry Bergtrum High School, New York, NY 2009

Education

Virginia Union University, Richmond Virginia

Major: Special Education

Minor: Psychology

1992

Mandl School of Allied Health

New York City Certified Medical Assistant

1995-1996

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