Customer Service Office

RUCHIR SHARMA

**Blackmere Circle, Brampton

Telephone: 365-***-**** email: ac0ez9@r.postjobfree.com

OBJECTIVE: Committed to professionalism; highly organized, working under strict deadlines schedules and policies with attention to detail; have excellent verbal communication and leadership skills.

HIGHLIGHTS

●Proficient in Microsoft office: Excel, PowerPoint, Outlook and Word

●Ability to keyboard 40 words per minute

●Experienced in handling busy telecommunications systems

●Excellent customer service skills

●Trustworthy and adaptable

SKILLS SUMMARY

Administration

●Provided administrative assistance including general office duties such as filing, faxing, photocopying, and mail distribution

●Scheduling and organizing large team meetings and travel plans for the managing authorities

●Filed records of clients alphabetically while maintaining attention to detail

●Tracked employee time and managed vacation calendar

●Coordinated and lead some sections of the Office Communication Plan such as updating Communication board, Mission statement, other information areas

●Delivered prompt and professional solutions for customer inquires via phone, email, online chat etc.

●Research, prioritize and resolve customer issues in timely and accurate fashion.

●Maintained documentation of customer inquiries and responses for future reference.

PROFESSIONAL EXPERIENCE

Data Entry Clerk – SCI Logistics, Brampton Ontario September 2015 – December 2016

●Maintained accurate records of the files and payments made for the services and rendered them for office use – Provided the required files on demand to different levels of managers.

●Made arrangements for storage of important office stocks and equipment – ordered supplies whenever necessary and maintained records of stock.

Admin Assistant - Dhitect Consultancy Services, Mumbai, India April 2008 - April 2015

●Administered all aspects of general office coordination and ensure that all office tasks were completed on time.

●Assisted in recruitment process by arranging job postings, logging and distributing resumes, scheduling interviews, coordinating pre-employment tests, administering pre-employment background checks.

●Built an exceptional database of potential candidates, developing a premise for recruiting quality candidates, saving time and effort.

EDUCATION

B.Tech (Agricultural Engineering) from Punjab Agricultural University, Ludhiana, India 2004

CERTIFICATES

WHMIS 2015 certified by Canadian Centre for Occupational Health & Safety 2017

REFERNCES AVAILABLE ON REQUEST

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