Customer Service State University

Olga Postolnikova

Phone: 404-***-**** *** Candler Park Dr. Apt D8

Email: ac0ez4@r.postjobfree.com Atlanta, GA 30307

Experience:

Garson & Shaw, LLC – Textile Recycling

International Sales and Logistics Administrator – Supply Chain

Atlanta, GA April 2011 – February, 2017

Managed and track a large volume of complex international orders from North America, Asia, Europe, Middle East and South America

Partnered with Planners to identify production, shipment, and inventory problems

Resolved customer complaints and system processing problems

Recorded and checked data

Scheduled pickup and delivery of overseas containers and domestic trucks

Coordinated among the freight forwarder, trucking company, customer, and supplier

Kept current with changes in policies, procedures, and industry regulations

Audited customer invoices and payments

Checked cost discrepancies with accounting and identify cost savings opportunities for the customer and the company

Managed and review new customer orders

Managed carrier performance to ensure shipment on-time delivery

Solicited and develop new carrier base

Established dedicated and committed carrier requirements for peak seasons

Negotiated spot rates with customers and carriers

Documented daily shift activities and ensure proper inventory levels

Executed export documentation for shipments originating in North America, Asia, Europe, Middle East and South America to global destinations: Price Confirmation Letter, Certificate of Origins, Commercial Invoices, House & Master Bills of Lading,

AES Filing with US Customs and B-13 Filing with Canadian Customs

Proofed Master Bills of Lading

Distribute quotes, documents and invoices to Customers, Consignees and Oversea Agents

Skills

Fully Bilingual in English and Russian

Proficient in MS Office

Ability to multi-task and prioritize, problem-solve and work well under stress

Organized and resourceful

Strong teamwork skills

Great attention to detail, quick learner, excellent communication skills and capable to work with little supervision

Accomplishments

Built base of customers, suppliers and transportation companies by consistently providing excellent service

Negotiated competitive freight and drayage rates providing saving opportunities for customers

Cut costs and saved company and customers money by successfully disputing the implemented charges from suppliers, transport companies and shipping lines

Under my supervision, the efficiency and operation procedures were drastically improved between Garson & Shaw and suppliers

Education

Syktyvkar State University – 4 years, Bachelor’s Degree in Management

Syktyvkar State University – 2 years,, Associate’s Degree in Translation

Contact this candidate