Customer Service Manager

Tanille C. Fuller

Professional Profile

For more than 5 years I have worked as a Media Operations Coordinator/Billing Specialist, and was promoted as Media Operations Manager/Billing Manager. Managed a team of MOCs and increased productivity across multiple accounts. I have over 13 years of experience working in several different areas of Administration, Customer Service not limited to Medical Administration and Customer Service, and have worked with various computer programs and software.

Summary of Experience

Family Medicine Centers of SC, Columbia, SC Mar/2016-Present

Front Office Clerk

Greet and check-patients, collect personal, medical and insurance information and provided customer service

Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers

Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays

Use HPM and EHR software to manage patient records and files; reinforce and uphold patient confidentiality as requires by HIPAA and clinic

Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to patients

Ordered diagnostic test for patients per provider

Macys, Columbia, SC Sept/2014-Mar/2016

Sales Associate

Execute various cash handling procedures

Provided customer service for clients and customers

Handle customer grievances and providing satisfactory solutions

Audit and replenish inventory on a daily basis

Process and collect credit card payments

Upsell new products and keep customers current upcoming events

Virginia College, Columbia, SC Sept/2014-June/2015

Assistant IT Specialist

Diagnosing and repairing computer hardware

Installation of Windows desktop operating systems, Windows network operating, VMware and other applications such as Microsoft Office 2003, 2007, 2010, 2013

Maintained and documented all processes to aid in future system repairs.

Setup small networks and wireless networks (switches, WAP, routers, cabling)

Installed and monitored malware monitoring systems.

Maintained a complete inventory of IT related equipment.

Knowledgeable of maintaining active directories.

Family Dollar, Columbia, SC Oct/2013-Feb/2014

Assistant Manager

Audit store finances on a daily basis and made bank deposits.

Responsible for opening/closing store in absence of manager.

Customer/Client negotiations with sales and products.

Solved customer grievances

Trained new employees on store policies and procedures

Upsell products based on seasonal events

Mindshare Interaction, New York, NY Feb/2008-Aug/2013

Media Operations Manager

Ran billing/status meeting with client leads, media planners, finance/media directors and billing team.

Trained/retrained staff on old and new procedures

Screened and interviewed candidates for new talent

Researched and resolved invoice discrepancies based on 3rd Party and supplier analysis data

Issued payment approvals for reconciled vendor invoices based on contracts and analysis data

Managed quarterly billing logs for incoming invoices against the buys in DDS

Provided accounting resolutions to clients/vendors in a timely manner

Collect and approved temp employee timesheets

Prepared annual reviews for team members

Used Donovan Data Systems including Prisma and I-desk

Managed a team of 13 MOCS

Updated clients on changes and confirmed insertions as updated in DDS.

New Day Christian Fellowship Church, Jamaica, NY Mar/1999-Sept/2012

Administrator

Coordinated conferences and events

Responsible for creating correspondences to organizations and members

Maintained and updated organization files as needed using

Assistant with travel arrangements

Answered phones

Prepared conference room for meetings

Worked with MS Access, Power Point, Outlook, Word and Excel

Robert Half International, New York, NY Apr/2006-Feb/2008

Temp/Admin Sales Support

Provided data entry for various assignments

Worked as receptionist and front desk help

Typed 35wpm

Faxed and filed important documents

Mailed packages to clients and updated clients information

Premium Capital Funding, College Point, NY Sept/2005 Apr/2006

Sr. Loan Officer

Prepared loan documents for existing and new applicants

Ran credits reports for loan applications

Offered rate based on credit rating and letter grade

Handled inbound/outbound calls

Dish Network, Brooklyn, NY May/2002-Sept/2005

Inventory Specialist, Invoice Specialist, Human Resource Asst

Received and processed shipments on a weekly basis

Created invoices, customer accounts and shipping confirmations

Processed customer work orders as completed

Packaged and shipped damaged equipment removed from customers property

Audited and stock tech trucks on a daily basis

Gathered timesheets and prepared payroll for accounting team

Pre-screened prospective employment

Work with, MS Word, Excel, Oracle 611 and 611i

Education

NY Institute of Technology Some Credits Virginia College Associates, Network Engineering, April 2015

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