Mark Michael Empuerto Nanaman

Address : **** *. ******** **., ***. Cruz Manila

Email : ac0ext@r.postjobfree.com

Mobile : 0063-942-***-**** Landline:006*-*-*******

Passport : P0482787A S.I.R.B. :C1037114

Cabin Steward/Pool Attendant/Housekeeping Utility/Galley Utility

My aim is to expand my knowledge and share my vast experience in hospitality industry. I am flexible, open minded, and willing to learn new experience if given opportunity. My resourcefulness and creativity in making alternatives on operations will surely provide advantages both for guest and colleague satisfaction. Hence, I would like to extend my skills by working for another global and reputable company.

Education

Hotel and Restaurant Management 1999 to 2001

University of Cebu, Cebu City Philippines

High School Attended 1996 to 1999

Iligan City East High School, Iligan City Mindanao

Professional Experience

One Pacific Place Serviced Residences July 20 2016 up to present

Room Attendant

Responsible in maintaining the guest rooms tidiness and meeting all guest expectation during their stay.

Gym Reliever

Giving proper instructions on how to use all gym equipments to avoid injuries.

Assist and help guest program exercises to reach their goal

Maintaining the gym equipments condition and cleanliness

Radisson Blu Hotel August 2, 2010 August 10 2014

Gym Instructor

Provide safety measures in doing exercises especially when using gym equipments

Assist and help guest program exercise to achieve their goals.

Educate about wellness on how to achieve their goals base on their BMI

Provide high quality respond on every guest concern regarding exercises results.

Giving Customized programs according to their limits to avoid injuries without being noticed

Life Guard

Responsible in giving safety instructions to swimmers to avoid accident

Arrange and prepare all necessary first-aid equipments and apparatus for a quick respond to an emergency

Prepare and clear towels every after used, and set up all sun beds on the right station to clear path ways.

Report all incidents on daily basis for record and security purposes.

Waiter

Responsible in preparing restaurant set-ups, bar liquors and alcohol according to S.O.P on daily basis

Welcome and accommodate guest upon arrival until they finish their meals

On hygiene it is also our duty to maintain the tidiness around the entire restaurant to make it presentable

3 bucket method upon cleaning kitchen utensils, china wares, cutleries and equipments for the safety of guest

Emirates Palace Hotel Abu Dhabi U.A.E. March 2, 2005 – March 22, 2010

Lifeguard/Pool Attendant

Responsible in giving safety instructions to swimmers to avoid accident

Arrange and prepare all necessary first-aid equipments and apparatus for a quick respond to an emergency

Prepare and clear towels every after used, and set up all sun beds on the right station to clear path ways.

Report all incidents on daily basis for record and security purposes.

Receptionist

More on Paper works( Daily forecast, Records for Revenue, Payroll, Guest Forecast)

Attending and record daily activities of members and their concern preparing updates and promotion for members

Record all the guest and members in and out throughout the day to get accurate forecast

Responsible in all guest reservation activities base on schedule

Water Sports Attendant

J.W. Marriot Hotel Cebu Philippines June 2003 – January 2005

Room Attendant

Responsible in maintaining the guest rooms tidiness and meeting all guest expectation during their stay.

Responsible in making-up guest rooms during their stay, making sure all trashes are pull-out, beddings are replaced with fresh one toiletries that are opened and used must be added a new one depends on set-up standard, and bathroom floors must be always dry clean and free of algae and stains by applying designated chemicals and smell fresh. Bedroom floors must be sweep/vacuum and dust/stain free. Walls, ceiling, furniture must be free of dust, cab webs, by applying furniture polish chemicals. All appliances, fixtures, furniture, that are defective must be reported immediately to housekeeping coordinator for quick replacement and repair.

Responsible in maintaining the cleanliness of hallway carpets, walls.

Responsible in safety and security for our guest, by reporting unusual events, such as outsiders and guest that doesn’t have a room but roaming and staying long time in guest floors, all this must alerted immediately to security using direct and indirect communication.

Mini Bar Attendant

Responsible in charging daily consumption of mini bar in all occupied and check-out rooms

Replace all consumption and setup mini bar according to S.O.P.

Record all discrepancy and loses to track the revenue easily.

Responsible in replacing old stock and expire products to avoid complaints and incidents.

Encoding/Report all daily consumptions, losses, expired, refused by guest items, revenues, for record purposes, where all department heads are aware on mini bar report, especially the Accounting, Purchasing and F&B departments heads are up to date on stock and revenue.

Public Area Attendant

Responsible in maintaining the freshness and cleanliness on all hotel public areas such as, lobby, furniture, fixtures, public C.R., function rooms, hallways, carpets, outside surroundings, gardens, pool deck area, all must be cleaned accurately throughout my shift, and handover unfinished project.

References

Ms. Rabby Nuevo Mr. Generoso Manlapaz

Sales Manager Senior Supervisor

Radisson Blu Hotel Cebu – Philippines One Pacific Place Serviced Residence

ac0ext@r.postjobfree.com ac0ext@r.postjobfree.com

+639********* +639*********

CERTIFICATES

Royal Life Saving Society (RLSS) (Candidate Ref. No: 31121536)

Principles of Lifesaving and Swimming Pool Supervision

Application of Supervision and Rescue in a Swimming Pool

Qualified National Pool Life Guard( Certificate No. 242357) Level 2

Qualified National Beach Life Guard(Certificate No: 237208)

American Red Cross Training(May 2006) Abu Dhabi U.A.E.

Life Guarding

First-Aid

CPR

Philippine National Red Cross(June 2010)Cebu

Basic Life Support/CPR

Standard First Aid w/ Splinting Techniques

Crisis Management Seminar(University of Cebu)

Effective Handling of Guest Complaints

Dealing with Difficult Guest Training(Emirates Palace Hotel)

Telephone Etiquette Training(Emirates Palace Hotel)

Spirit of Service (Emirates Palace Hotel)

Service Excellence Certificate(Marriott Hotel Cebu)

Basic Training Course(Global Training System-Phils) New

Personal Safety and Social Responsibility

Personal Survival Techniques

Fire Prevention and Fire Fighting Techniques

Elementary First Aid w/ CPR

SSAT & SDSD (Global Training System-Phils) New

AWARDS

Star of the Month for Front of the House(Radisson Blu Hotel Cebu)

April 2012

Certificate of Appreciation(Recognized in the Guest Comments)Radisson Blu Hotel Cebu

May 2011 and November 2010

Employee of the Month(Emirates Palace Hotel)

April and June 2008

Employee of the Month(Emirates Palace Hotel)

January and December 2006

SKILLS

Skilled in Waxing Polishing Shampooing in all Types of Floors

Skilled in Rescue Boat Driving Technique(outboard)

Proficiency in Microsoft Application

Basic Troubleshoot on Car Engine and Wiring Failure

Can Drive ( Car, SUV, Coaster, Bus, and Trucks)

Painting

Contact this candidate