Sales Customer Service
Resume:
SARINYA EONG
TAMAN SERI SERDANG,
***** ****** *****, ******. ********
Email: ****.******@*****.***
Objective:
Seeking for responsible position of VIP host.
Summary of Qualifications:
Meet deadlines, calm under pressure, strong on follow-up,
Excellent numerical and analytical abilities,
Strong closing and sales skills,
Demonstrated interpersonal skills: equally effective, cooperative team player, hardworking, motivating and independent,
Bilingual: Fluent in English, Malay, Mandarin, Hokkian and Thai.
Strengths:
Enthusiastic
Goal-directed
Dependable
Highly energetic
Bilingual: Fluent in English, Malay, Mandarin and Hokkian.
Cantonese and Thai (Elementary)
Employment History:
Star Cruises / Genting Hong Kong Limited
2013-present
Resort World Guest Services Executive Host/ VIP Executive Host
Propose programs and events to attract new/current customers to cruise onboard and increase members cruise frequency
Execute market initiatives and campaigns to bring awareness of the arrival of new ship for business development
Build relationships with high roller casino player
Run reports/ gaming action for player gaming tracking
Act as a liaison, with various marketing leaders that are onboard along with casino management and shoreside to ensure alliances are maintained
Provide VIP class services to accommodate VIP guest requests
Implement events on-board for creating stronger relationships
Monitor and analyze on the quality and frequency of traveler cruising onboard
Monitor and enroll new players into Casino record
Work closely with departments to ensure that products are in line with market demands
Able to conduct casino promotions and ad hoc casino tournaments
Conduct market research to determine trends within the market and make recommendation
Epic Valley Engineering Holdings Sdn. Bhd
2011-2012
Sales and Administration
Sold properties to customers, and organize new displays to promote new product for sale to enhance sale goals
Communicated with customer as well as bankers and lawyer on a daily basis
Prepared weekly sales reports for the sales team and sales management.
Performed market research surveys on customer needs and requirements,
Prepare Sales and Purchase document needed by the customers
SSF Sdn. Bhd
2009 Part time
Customer service and Sales assistance
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Generated repeat business through successful client follow-up.
OXFORD Language Centre
2008-2009 Part time
Teaching
Assisted in creating an instructional environment that fosters learning and growth
Assisted teachers in developing age appropriate educational, creative and physical activities for children age 3-10
Facilitated in developing clear and consistent expectation and rules
Education Background:
Keele University, Uk collaborate with KDU
Bachelor Degree in Finance and Management, Jan 2011
KDU College, Penang
Diploma in Business, 2008
SMK Convent Bukit Mertajam
Sijil Pelajaran Malaysia, 2005
Computer knowledge:
Microsoft Word, Excel, Access, PowerPoint.
Microsoft Office
Well versed in internet operation.
Contact this candidate