Sales Customer Service
Resume:
Ms. Twany Elaine Edwards
Americus, GA 31709
PO Box 6532
Americus, GA 31709
**********@*****.***
OBJECTIVE
To obtain a position in financial services and management focusing on operational management and process improvements that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
CAREER PROFILE
Office manager with 10 years in Bank Management, Accounting, Tax and Business Consultation, Office and Account Management. Combines a solid history of accomplishment in performance management; demonstrate strong professional ethics. Delivers dynamic and straightforward leadership to the workplace environment with track record of excellence in client service management, business development, and account management. Passionate business development specialist, skilled in impacting the visibility, profitability, and performance of the brand through orchestration of resources. Natural communicator with strong motivational skills and the ability to support operational goals and meet business objectives.
PROFESSIONAL EXPERIENCE
Americus, GA 2013 to May 2017
Business Office and Account Manager
Maintain daily operations of a fast paced auto sales environment with hundreds of accounts.
Primary operations include scheduling, inventory, cash handling, and training all part of daily responsibilities according to company standards. Community involvement to drive sales and stimulate customer growth.
•Generate policies, rules and regulations and ensuring they are followed
•Plan office procedures and coordination of different departments
•Manage the clerical staff and organization of duties
•Develop office budgets and optimizing expenses wherever essential
•Plan, organize and control the entire office administration
•Perform book keeping processes and organize the storage of data
•Pay roll
•Phone Customer Service and Cold calling
•Reimbursements Fees
SunTrust Bank Morrow, GA
Assistant Manager and Branch Manager (2006-2013)
Oversaw a team of bankers in the execution of all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals.
•Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force
•Customer service calls
•Sales and Cold calls
•New hire training
Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers
Ezexcutive Tax Services LLC Americus, GA
Owner-Operator Present (2010-Present)
Accountant and Certified Tax and Business Consultant
Use knowledge and acquired skills from years of educational training and career experience to successful manage and operate an IRS approved Tax firm. Operations are conducted through the use of sound managerial and organization skills and business practices. Play an instrumental role in the preparation and review of federal and multi-state tax returns for individuals, C and S corporations, partnerships, LLCs, fiduciary, non-profit, estate, and gift tax returns. Support clients by effectively handling all accounting and tax matters, including fixed assets, GL, payroll tax, property tax, and income tax. Perform compilations and reviews.
•Supervised and trained staff in all aspects of accounting and taxes
•Served instrumentally in increasing company profits and client base by 5% to 10% annually by identifying client needs and maximizing client opportunities within the organization
•Researched tax issues
•Ensured accuracy and completeness of tax preparation
•Demonstrated a strong commitment to deadlines
Edwards Counseling & Consulting LLC COLLEGE PARK GA
Brenda J. Edwards, EdD, LPC, CPCS, MAC, SAP
PROFESSIONAL COUNSELING SERVICES (2014 –PRESENT PART TIME)
Program and Class Facilitator
Assisting Staff / Facilitating classes where consumers have been appointed or mandated to take classes for behavioral aspects such as Anger Management, Financial Abuse, Leadership Skills, Team Building, Hygiene, Ethics, Educate and Prepare Adoption Family’s, Child Abuse and Neglect, Child Birth Training, Addictions, DOT Abuse,, Family Counseling whereas counseling may direct them to a more appropriate path.
•Create Team Based Projects
•Money Management Training
•Team Building Skills
•Anger Management Training
•Proper Hygiene Techniques
•Testing Knowledge
•Leadership Counsel
•Best Approach Tactics
•Family and Individual Training
SunTrust Bank Morrow, GA
Assistant Manager and Branch Manager (2006-2013)
Oversaw a team of bankers in the execution of all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals.
•Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force.
•Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers.
EDUCATION
Master of Science, Concentration in Accounting
Strayer University September, 2011
Bachelor of Science, Concentration in Business Administration
Shorter College December, 2008
Associate of Science, Concentration in Business Administration
Southern Wesleyan University May, 2006
BOARDS AND COMMITTEES
S.A.V.E LLC (Standing Against Violent Environments Delta Sigma Theta Sorority
Ameri Gospel LLC Saint Jude’s Research Hospital
The American Accounting Association American Heart Association
National Organization for Women (Now.org) United Way American Cancer Society
Youth Leadership GA
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