Professional Summary

Skill Highlights

Accomplishments

Professional Experience

TraVella McEntire

*** ******** ******

Buffalo, NY 14213

Phone: 716-***-****

Cell: 716-***-****

ac0era@r.postjobfree.com

Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.

• Psychiatric population familiarity

• Quality management care team member

• Exceptional problem solver

• Community resources specialist

• Outreach programming specialist

• Practiced in family assessments

• PTSD group specialist

• Superior communication skills

Effectively managed caseloads of more than [25] clients at any given time. Awarded Outstanding Employee from StoneyBrook University in 2008. WNYDDSO January 2007 to Current

State Employee

West Seneca, NY

• Assist individuals with mental and physical disabilities. Charted and recorded information in client files.Tracked client movement on and off the unit by documenting times and destinations of clients.Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Efficiently gathered information from families and social services agencies to inform development of treatment plans.Documented all patient information including service plans, treatment reports and progress notes.Collaborated closely with treatment team to appropriately coordinate client care services.Interacted with clinical staff and external resources such as school or community personnel.Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.Administered medication to patients presenting serious risk of danger to themselves and others.

People Inc September 2002 to January 2007

PROGRAM MANAGER

Buffalo, NY

• Wrote programs for people with mental retardation disabilities.

• Oversee daily Operations.

Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.Executed appropriate risk-assessment and mitigation strategies.Administered medication to patients presenting serious risk of danger to themselves and others.Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.Evaluated patients for psychiatric services and psychotropic medications.Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.Developed appropriate policies for the identification of medically-related social and emotional needs of clients.Guided clients in understanding illnesses and treatment plans.Referred clients to other programs and community agencies to enhance treatment processes.Organized treatment projects that focused on problem solving skills and creative thinking.Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.Interacted with clinical staff and external resources such as school or community personnel.Collaborated closely with treatment team to appropriately coordinate client care services.Documented all patient information including service plans, treatment reports and progress notes.Efficiently gathered information from families and social services agencies to inform development of treatment plans.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.Tracked client movement on and off the unit by documenting times and destinations of clients.Charted and recorded information in client files.

Effectively managed time and caseloads based on [25>] sessions per week. Kept up-to-date, thorough and accurate case files.Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations. United States Postal Service July 2002 to August 2002 Casual Mail Carrier

Buffalo, NY

Sorted mail,delivered mail,loaded and unloaded mail trucks,and delivered packages. Board of education March 1999 to June 1999

TEACHER ASSISTANT

Buffalo, NY

Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted [5Conducted small group and individual classroom activities based on differentiated learning needs.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Organized field trips to local parks, fire stations and zoos.] children per station during small group learning periods. Bethel Head August 1998 to April 1999

CASE MANAGER

Buffalo, NY

• Enrolled children

• Scheduled medical and dental appointments.

• Performed referrals for appropriate service.

Evaluated and addressed children needs and concerns.Maintained a caseload of [<50] children, working under strict deadlines.Consulted with other professionals regarding the treatment of children.Educated residents and their families regarding other community resources.Completed intake assessments with parents and drafted community re-entry plans following treatment.Set up meetings to talk with .the families,conducted home inspections. setup busing transportation for the children to and from school.

United Postal Service December 1997 to December 1997 CASUAL CLERK

Buffalo, NY

• Sorted mail, Packed mail into bins.

Hills 11/94 to 01-95

CASHIER

Education and Training

Buffalo, NY

• Operated cash register.

• Maintained positive customer service relations.

• Checked inventory.

• Stocked shelves.

Hunter Executive Temp Agency November 1994 to November 1994 Temp

Buffalo, NY

Collected voter signatures

Days Inn Hotel June 1987 to September 1987

Housekeeping

Cheektowaga, NY

Dusted and mopped all hard surfaces.Polished furniture and metal fixtures.Dusted and mopped all hard surfaces.Gathered and emptied trash and recycling bins.Cleaned Venetian blinds, including washing and vacuuming them.Dusted furniture, walls, machines and equipment.Wet mopped and spot mopped public corridors, washrooms and classrooms.Notified building managers about needed repairs and replacement equipment.Maintained all janitorial equipment in a clean, safe and operable condition.Removed breakfast and lunch garbage after each meal period.Cleaned and maintained bathrooms and showers and swept and mopped floors. kmart November 1987 to August 1987

Cashier,Customer Service

Buffalo, NY

Processed an average of [50Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Built customer confidence by actively listening to their concerns and giving appropriate feedback.] transactions each day in a timely manner. Precinct 6 June 1986 to September 1986

SECRETARY

Buffalo, NY

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Wrote reports and correspondence from dictation and handwritten notes.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and distributed faxes and mail in a timely manner. Medaille College 1993

Liberal Science

BACHELOR OF SCIENCE

Buffalo, NY

Riverside High School 1987

Business

High School Diploma

Buffalo, NY

Community Service

Meals on Wheels,SPCA

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