Technical Contractor / Consultant Resume

ERNEST BANNISTER, Microsoft Certified Professional (Server & Desktop)

**** ******* ******, ************, ** 19144

Tel: 484-***-**** E-mail: ac0er2@r.postjobfree.com

INFORMATION TECHNOLOGY EXPERIENCE

April 2015 to January 2016

Team Lead AWS – VirtualPC MDT – Desktop Specialist

Johnson & Johnson ITS, Raritan, NJ – Doyensys / Cognizant

Team performed virtual server builds, PowerShell script editing of MDT Task sequences and IT business user support of virtual server infrastructure.

Used AWS- Amazon Web Services and Azure in building Windows® servers (Microsoft Deployment Toolset MDT, Microsoft Deployment Workbench LiteTouch, Out-of-Box-Experience OOBE, MSIExec) in an AWS EC2 context (e.g., AMIs, EC2, EC2 Configuration Tools)

Managed local code edits on Windows® in GIT code repository via GIT Bash.

Conformed to SDLC and ITIL.

Wrote and updated Knowledge Base Articles and Job Aide documents

February 2015 to April 2015

Technical Lead, XP to Windows 7 Deployment team

Barclays Bank, Wilmington, DE – Abbtech / Dell, Inc

Lead Windows migration technician team for Lenovo hardware, Operating System and business application upgrade and replacement using SCCM and proprietary data migration and reporting tools. Managed daily deployment scheduling and completion reports to senior management,

November 2013 to December 2014

International Site Deployment Manager, EUCT Windows Migration

Shire Pharmaceuticals Inc., Wayne, PA – HCL / K-TEK Resourcing, LLC

Managed Operating System and Application upgrade project in a highly matrixed, highly dynamic environment. Interfaced with stakeholders at all levels to manage and meet client expectations and project objectives across multi-national sites within constraints. Performed hands-on deployment and troubleshooting of migrations as needed with SCCM/MDT, USMT, WET. Generated daily & weekly reports for senior management in CMDB, Excel and Sharepoint.

Responsible for directing three technical teams per site to execute End to End system migration processes and provide Pre & Post deployment end-user support.

August 2013 to September 2013

Windows Migration Consultant Engineer

The Body Shop, Inc., Wake Forest, NC / VACO, Inc.

Provided assistance to in-house SCCM admin team troubleshooting and resolving issues with image deployment to desktops, laptops and POS using Microsoft SCCM

Performed analysis of SCCM 2007 hierarchy to determine update and upgrade recommendations to address known issues with OSD and application deployment in client environment. Created role based administration template and admin process documentation specific to client SCCM environment.

February 2013 to August 2013

Windows Migration Support Engineer / Technical Writer

Covance Corp., Princeton, NJ – EMC / The Judge Group

Produced Workbench workflow chart documentation and work instruction SOP implementation documentation for internal client knowledge-transfer. Engaged in client interface at technical and strategic levels to derive the most useful documentation of the methodologies needed to administer, monitor and remediate the SCCM 2012 SP1 infrastructure on a continuing basis within current business/technical/software requirements.

July 2012 to December 2012

Applications Integrator/ OS Deployment Manager

Harris Teeter Inc., Matthews, NC – Intellinet/Windows Management Experts

Integrated packaged applications for deployment through SCCM 2012 and Admin Studio.

Identified bugs/installation issues/tracking application packaging/deployment issues in a Sharepoint QA tracking sheet and generated SCCM queries for pre & post-deployment reports.

Initiated Zero Touch OSD and application deployment, monitoring and troubleshooting on a nightly schedule. Performed GPO & Active Directory configuration for user and device rights management.

Tested & edited PowerShell scripts for overall task sequence deployment on various models of client machines.

SCCM 2007 & SCCM 2012 Client Deployment in a migrated version environment.

Assisted PXE Service Point and Distribution Point configuration for 300 NAS devices that were used for the deployment of Windows 7, accounting, POS, Office 2010 applications to each store.

June 2012

Technical Writer/Editor

AgFirst, Columbia, SC / Windows Management Experts, LLC

Provided site-specific documentation of SCCM design, implementation and customizations across the hierarchy with additional documentation of software update management, Light & Zero Touch Operating System deployment & SOP across the enterprise for banking industry client.

February 2012 to May 2012

Site Lead Desktop Engineer & Deployment Project Resource Coordinator

Windows 7 deployment and USMT migration for ATOS/Siemens IT at Towers Watson International, Mexico City, Mexico, & Philadelphia, PA

Managed 6 person deployment team. Guided development of SCCM 2007 Deployment /migration procedure documentation for local technical team via translator. Populated and queried daily migration reports utilizing MS Excel and proprietary CTMS (Client Tracking Management System)

January 2012 to February 2012

Deployment Systems Analyst III, Desktop Engineer

State Corporations Commission, Richmond, VA

Designed, installed and configured SCCM / MDT2010/WAIK deployment server in vSphere, MS Server 2008 R2 test environment to produce Windows 7 Enterprise reference image for Windows 7, Generated Pre-installation boot media and Windows 7 WIM, wrote procedural documentation for in-house staff training in preparation for USMT XP to Win7 migration project at the State Corporation Commission, Commonwealth of VA for CAI/Modis. Richmond, VA

September 2011 to December 2011

Post Deployment Desktop Engineer

& Deployment Project Resource Coordinator

Towers Watson, Inc Philadelphia, PA

Implemented post-deployment quality control procedures to ensure end-user satisfaction after Windows 7 deployment and USMT migration for ATOS/Siemens IT at Towers Watson, Philadelphia, PA deployment project. Updating GPO, SCCM 2007 client, advertised programs, hardware functionality and network connectivity. Coordinated resourcing and migration scheduling of new and legacy PCs, laptops & peripherals for distribution, disposition and HD wipe.

March 2011 to August 2011

Image Deployment Manager

U.S. Treasury Dept., Washington, DC

Coordinated scheduling and execution of Work Performance Statement, project objectives and scope for Windows 7 deployment at the U.S. Treasury Dept., Washington, DC. Provided technical services and knowledge transfer to client staff to provide deployable, US FDCC Windows 7 image build to ‘bare-metal’ utilizing MS tools, SCCM 2007 R2/R3, MDT 2010 U1, ImageX, WAIK in Windows 2008 R2 environ. Configured Vmware workstation 7 clients for Proof of Concept deployment & testing.

Interfaced with stake-holders and SME’s on-site and via WebEx remote. Wrote and produced S.O.P. documentation and knowledge transfer presentations for on-site client staff using Visio, Powerpoint & Publisher.

October 2010 to November 2010

Configuration/Deployment Technician

Dow Chemical Corp., Philadelphia, PA

On-site Configuration Team for IBM Corp. at Dow Chemical Corp., Philadelphia, PA

Held daily responsibility for scheduling, staging, imaging and deploying Windows 7, IBM PCs & laptops, recovering and data wiping of Lenovo PCs, & laptops. Provided desk-side assistance to client end-users. Utilized SCCM for applications transfer & Symantec file transfer.

December 2009 to May 2010

Team Lead, Imaging/Deployment Technician Lenovo Corp.

Lyondell-Basell Corp., Newtown Square, PA

Lead On-site SCCM Deployment Team. Held daily responsibility for 4 person team staging, imaging, deploying, recovering and data wiping of Dell and Lenovo PCs, laptops and peripherals. Managed inventories of leased vs company owned assets and developed progress reporting to Lenovo Project Manager in coordination with on-site client analysts/managers.

November 2009

PC Installation & Configuration Technician

Wolters Kluwer Corp.

Member of Perot Systems project team for Wolters Kluwer Corporate office, Philadelphia, PA relocation project. Tear-down, re-deploy and verify LAN/wireless networked PC workstations, printers, scanners, plotters and multi-function devices.

October 2009 to November 2009

PC Installation & Configuration Technician

E+ Technology, Inc./Stratus Technology Services, Shrewsbury, NJ

Provided on-site PC hardware setup, image deployment & network connectivity verification for POS and back office management systems.

February 2007 to June, 2009

Infrastructure Systems Engineer

Oracle Corporation-Primavera, Bala Cynwyd, PA

Solved Helpdesk issues & remote and desk-side technical assistance issues for a wide range of corporate users, techs/programmers to senior executive management within designated SLA . Install, maintain, troubleshoot, backup and support MS Windows based servers, utilizing security patch and change management scheduling tools. Participated and led daily team SCRUM for team goals & objectives. Supported VMware virtual server, desktop PCs, notebook PCs, Blackberry handheld devices and networked multi-function print/scan/copy/fax devices. Install, support and troubleshoot wireless network routers and devices.

Supported top-tier executive teleconferencing, videoconferencing and Smartboard systems. Created User documentation and presentations for employee ‘On-boarding’.

Managed Symantec Enterprise backup systems including robotic tape library rotations. Setup and deployed Ghost images with XP/Vista/Win 7 OS, remote application and VPN clients.

July 2006 to February 2007

FIELD SERVICE TECHNICIAN

Cilicon Solutions

Install, repair, maintain CISCO hardware, Radiant POS systems, Automotive parts & inventory systems, Perform Wireless site surveys using CISCO Aironet utilities, Configure Symbol Handheld PDT scanners. Assist in remote installation and troubleshooting for Network and desktop operating systems. Win Server 2000/2003, XP Pro desktop.

February 1997 to June 2006

COMPUTER NETWORK Operations Administrator

Juvenile Justice Center Family Services, Philadelphia, PA

Plan, Purchase, Install, schedule system maintenance & repair computer network infrastructure in Novell 4.1 & Windows 2000 & 2003 Server, XP desktop environ.

Deploy Windows XP Pro & MS Office XP 2002 to 200 new and existing Dell and HP desktops using Symantec Ghost 7.5, sysprep answer files and RIS across 3 locations

Establish & maintain secure VPN remote access to multi-site locations.

Manage Cisco VoIP PBX phone system

Execute relational database & file storage integrity procedures using MS Access and Excel management tools, anti-virus, tape & on-line back-up utilities.

End-user support & training for MS Office XP, Blackbaud & Solomon Accounting, Paychex payroll applications and Web based client service & billing applications

Help Desk & Desk-side support

September 1993 to January 1997

SMALL BUSINESS TECH SALES CONSULTANT

Sears Business Center, Bensalem, PA

Provided Technical sales assessment for Small Business clients using PCs, inventory management, purchase order, Point-Of-Sale applications and office equipment.

March 1991 to June 1993

PRE-SALES TECHNICAL CONSULTANT

Hoke Business Systems, Narberth, PA

Provided pre-sales technical needs assessment, proposals and installation support to

account reps. Selected appropriate technology for client applications and

provided end-user training & support.

PROFESSIONAL EDUCATION

September 2014

HCL

ITIL Foundations V3

December 2012

TRUESEC, Inc.

Mastering SCCM & MDT 2012 Johan Arwidmark and Kent Agerlund

“The ultimate MDT 2012 and System Center 2012 Configuration Manager SP1”

September-October 2010

VILLANOVA UNIVERSITY

Project Management Institute, Project Management Professional Foundations

December 2006

AMBILOGIC Technical Trainers

Boston, MA

Microsoft Certified Professional, Windows Server 2003, Windows XP

February 1990 to February 1991

COMPUTER LEARNING CENTER

Philadelphia, PA

Technical Degree in Computer Technologies

September 1976 to July 1977

GODDARD-CAMBRIDGE COLLEGE GRADUATE PROG

Boston, MA

Master of Arts studies in Political Economy & Popular Writing

Oct 1970 to Jun 1973

Malcolm X UNIVERSITY

Greensboro, NC

Bachelor of Science in Communications Technology, Minor in Political Economy

September 1969 to Oct 1970

BROWN UNIVERSITY

Providence, RI

Studies in Political Science

September 1965 to Jun 1969

ST. THOMAS MORE C.H.S.

Philadelphia, PA

High School Diploma in Academic College Prep.

REFERENCES: Available upon scheduled interview with hiring authority

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