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Customer Service Data Entry

Jamaica, New York, United States
May 20, 2017

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Suminta Balli

**-** ******* ******, *******, NY *1435

(718) ***-****

I am a very consistent and motivated worker interested in a full-time position as a Desk Clerk within your organization, where I can apply my skills and further develop professionally as well as contribute to your future growth. Qualifications & Skills:

Phone Etiquette – inbound & outbound calls

Interpersonal & organizational skills

Proficiency in using Microsoft Excel, Word, PowerPoint, and Outlook

Correspondence Handling – memos, letters, and clerical support

Ordering and multi-tasking

Detail-oriented written communication

Customer Service – inquiries, policy & procedures, client focus, and customer satisfaction

Filing and organizing, data entry, database backups Experience:

o Pisa Brothers Travel May 1996 – August 2016


Schedule customer bookings, assistance in billing, invoicing, managing calendars, answering phone calls, and taking detailed messages

Greeting the customers and responding courteously to their special requests, needs, and complaints while determining whether it is appropriate to direct them to upper management

Overseeing maintenance of the reception, waiting area, supply inventory

Processing customer payments and invoices

Assisting in the mailroom office with the fax machine and copiers, filing expense reports, checking timesheets, and ensuring the monthly payroll is on time

Organizing digital and physical documents including client interest forms, design layouts, client information, and various reports. Following-up with potential clients to see that their needs are met.

Providing administrative support to the investment banking group

Answering telephones and assisting clients as well as employees throughout the organization

Coordinating appointments and meetings for domestic/international travel

Generating reports to assist upper management with decision making and distribution

Providing efficient service for diverse travel plans Education:

o York College – Obtained Bookkeeping Certificate 1998 o Clinton High School – Obtained GED 1996

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