Suminta Balli
**-** ******* ******, *******, NY *1435
ac0eoc@r.postjobfree.com
I am a very consistent and motivated worker interested in a full-time position as a Desk Clerk within your organization, where I can apply my skills and further develop professionally as well as contribute to your future growth. Qualifications & Skills:
Phone Etiquette – inbound & outbound calls
Interpersonal & organizational skills
Proficiency in using Microsoft Excel, Word, PowerPoint, and Outlook
Correspondence Handling – memos, letters, and clerical support
Ordering and multi-tasking
Detail-oriented written communication
Customer Service – inquiries, policy & procedures, client focus, and customer satisfaction
Filing and organizing, data entry, database backups Experience:
o Pisa Brothers Travel May 1996 – August 2016
Receptionist
Schedule customer bookings, assistance in billing, invoicing, managing calendars, answering phone calls, and taking detailed messages
Greeting the customers and responding courteously to their special requests, needs, and complaints while determining whether it is appropriate to direct them to upper management
Overseeing maintenance of the reception, waiting area, supply inventory
Processing customer payments and invoices
Assisting in the mailroom office with the fax machine and copiers, filing expense reports, checking timesheets, and ensuring the monthly payroll is on time
Organizing digital and physical documents including client interest forms, design layouts, client information, and various reports. Following-up with potential clients to see that their needs are met.
Providing administrative support to the investment banking group
Answering telephones and assisting clients as well as employees throughout the organization
Coordinating appointments and meetings for domestic/international travel
Generating reports to assist upper management with decision making and distribution
Providing efficient service for diverse travel plans Education:
o York College – Obtained Bookkeeping Certificate 1998 o Clinton High School – Obtained GED 1996