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Customer Service Professional Experience

Toronto, Ontario, Canada
May 20, 2017

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Summary of Core Competencies

Excellent File and Data management skills

Accustomed to a fast-paced work environment and dealing with a variety of responsibilities in an efficient and accurate manner

Strong Interpersonal communication skills

Analytical thinker; able to prioritize and seek additional support as required

Highly skilled in greeting clients and providing assistance

Proficient computer literacy skills

Professional Experience:

Shift Manager/Barista – Starbucks

February 2016 – Current (15 month)

Adhere to corporate policy, procedures and safety standards

Demonstrate genuine hospitality while greeting and establishing rapport with guests.

Prioritization, ordering and organization of stock.

Maintain an aesthetically pleasing environment

Supervise, train, motivate and coach the shift team

Balance tills, count and input deposits.

Responsible for open and close of the store.

Drama Camp Program Lead – City of Red Deer

May 2014 – August 2014 & May 2015 – August 2015 (8 months)

Design Theatre camp program, schedule and deliver program.

Record data using Microsoft Word, Outlook and Excel

Engage Participants and Clients in a respectful manner

Provide detailed feedback and program evaluations.

Records Management Clerk – Red Deer County

April 2011 – August 2011, April 2012 – August 2012, April 2013 – August 2013 (12 months)

Extensive file management experience including: The scanning files into the Laserfiche program, creation of records, entering of information into the EDMS database using a controlled vocabulary and following strict data entry standards.

Shelving files in accordance with Red Deer County’s numeric filing system, managing the circulation files throughout the county office.

Administrative and reception duties including photocopying, customer service, word-processing and clerical support


Sheridan College – Bachelor’s Degree Musical Theatre Performance

Red Deer College – Diploma Theatre studies

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