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Customer Service Medical

Pawtucket, Rhode Island, United States
May 20, 2017

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** ***** ******, ** *********, Rhode Island 02860



Dynamic Senior Recruiter and Diversity Inclusion professional with more than 19 years of finance, banking, healthcare, education and not for profit recruiting experience. Demonstrated expertise in college recruitment, community relationship development, staffing partnerships with managers and strength identification of passive candidates. Proven ability to collaborate with management to identify employment needs, develop recruitment strategies and attracting top talent for the hiring process. Skilled at recruiting for large and mid-size companies, Fortune 500 corporations and not for profit organizations. Solid management expertise sourcing employment candidates and developing strategic talent pipelines to fulfill business requirements. Strong financial control experience for budgets up to $250,000.

Senior Recruiter Diversity Inclusion Employee Recruiting Community Relationship Development Reporting

Recruitment Strategies Budgeting Strategic Sourcing Passive Candidate Identification Hiring Process

Talent Pipelines Employee / Labor Relations Outsourcing Workforce Planning Social Media Recruiting

Policy Development Talent Management Performance Management Employee Engagement Client Relations

Needs Assessment Customer Service Project Management Life Cycle Recruitment Communication

Surface Level Agreements Talent Strategies Sourcing Strategies / Trends Competitive Analysis Bench Strengths

Succession Planning Social Media Recruiting Referrals Screening Tracking Systems Campus Recruiting

Internships NT Tools High Volume Multi-Site Diverse Community Relationship Development Inclusiveness

TUFTS MEDICAL CENTER Boston, Massachusetts 7/2016 – 12/2016

Academic Teaching Hospital and Health Care organization.

Contract Recruiter

Played a critical role in hiring mid- to senior- level positions, as well as working with a third-party agencies for recruiting medical and non-medical positions.

Established reporting metrics to address time to fill requirements. Built community relationships to identify top talent.


Addressed resistance from contract recruiters by developing positive recruitment partner relationships through HRBP participation. Attended staff meetings to understand staff needs and requirements.

Filled three mid-to-senior level positions in the finance group within 45 days.

Utilized university and specific media recruitment for talent acquisition. Managed international, national and local process for full cycle hiring to completion.

Promoted organizational diversity and inclusion with executive management team.

Identified top entry to C-level talent for high volume recruiting.

CHARTER CARE PARTNERS Providence, Rhode Island 9/2015 – 11/2015

Association of some of Rhode Island’s most talented primary healthcare organizations.


Recruited healthcare professionals including sourcing, pre-screening, interview scheduling and applicant flow tracking. Worked with Human Resources to develop projects and management training.


Standardized the interview process with hiring managers to identify top talent. Developed metrics to encourage hiring of diverse talent.

BOSTON MEDICAL CENTER Boston, Massachusetts 10/2014 – 3/2015

Tier One Trauma Center.


Senior Recruiter

Identified employment requirements and developed recruitment strategies to attract staff talent. Performed initial interviews, evaluated candidates, and developed community relationships to increase awareness of company hiring processes. Utilized online search and social media campaign to identify employment candidates. Streamlined hiring process with reporting metrics including time to fill, recruiting, interviewing and cost per hire data.


Developed talent pipeline for passive and top talent recruitment.

Reduced time of hire and worked with third party agencies to fill critical mid to senior level positions.

LAHEY MEDICAL CENTER Burlington, Massachusetts 6/2014 – 9/2014

North Shore Hospital Grouping.

Senior Recruiter

Managed employee life cycle processes and developed strategic recruitment plans.


Resolved organizational conflict to develop standardized hiring flow processes.

Established interdepartmental communications and identified candidates to fill Biostatistics department position.

BUILDING EDUCATED LEADERS FOR LIFE Dorchester, Massachusetts 3/2014 – 6/2014 / 3/2015 – 6/2015

Summer educational programs for disadvantaged youth.

Lead Recruiter

Developed diversity-focused recruitment strategies and worked with hiring managers to secure quality replacements. . Utilized Taleo for remote screening and hiring processes.


Managed remote sourcing, hiring and assessments of candidates for new program in Dayton, Ohio. Identified candidates for in person interviews by a company vice president.

Reviewed resumes, interviewed qualified candidates and selected talent for employment offers.

LAHEY MEDICAL CENTER Burlington, Massachusetts 6/2014 – 9/2015


Utilized traditional sourcing and new resources to identify potential candidates. Implemented strategic recruitment plans to manage employee life cycle hiring, training, evaluations and separation procedures. Learned medical terminology and utilized creative sourcing to fill positions.


Performed applicant reviews and background checks to identify potential candidates.

MANPOWER Southborough, Massachusetts 4/2011 – 5/2012

Global staffing resource leader.

Staffing Specialist

Interviewed potential candidates and developed talent pool to meet client needs.


Improved candidate selection and professional development.

ULTIMATE STAFFING Boston, Massachusetts 1/2008 – 4/2008

Staffing Company providing temporary, temporary-to-hire, direct hire and payroll services for business clients.



Determined staffing requirements and identified skill sets for recruiting. Developed volunteer on-boarding procedures.


Increased Museum of Science minority enrollment by recruiting effectively candidates with diverse backgrounds.

ADECCO Providence, Rhode Island 1/2007 – 4/2007

World's leading staffing agency.

Staffing Supervisor

Matched temporary skilled laborers with employer requirements.


Recruited large temporary labor force for large retail chain during labor negotiations.

HOME DEPOT Boston, Massachusetts 10/2004 – 6/2005

Retail home improvement supplies company.

Human Resource Manager

Directed HR administration including regulatory compliance, benefits, hiring and training for more than 250 employees.


Implemented process improvements to enhance organizational efficiency.

T.F. GREEN AIRPORT Warwick, Rhode Island 42001 – 9/2003

Public international airport.

Customer Liaison

Streamlined processes to increase efficiency and account maintenance support.


Increased customer service scores by 15% within six months.

EVERGREEN FUNDS Boston, Massachusetts 10/2000 – 4/2001

Investment management division of Wachovia Banks.

Employment Manager

Restructured employment recruiting to revitalize company branding as well as Diversity Initiative to develop CSR’s for Series 6 and 63 licenses.


Promoted open recruitment and selected candidates for License 6 and 63 training program.

Additional Experience

Executive Recruiter, Winter Wyman, Boston, Massachusetts

Senior Diversity Consultant/Medical Recruiting, MGH/Partners Health Care Systems, Inc., Boston, Massachusetts


Master of Education Management Massachusetts

Cambridge College, Cambridge, Massachusetts

Bachelor of Arts in English Secondary Education

Rhode Island College, Providence, Rhode Island


Microsoft Office Suite, Linked In, Taleo

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