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Customer Service Professional Experience

Mumbai, Maharashtra, India
May 20, 2017

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Career Objective: To use all my knowledge and creativity to its core for my growth and for the growth of the organization.

Skills Set: Software testing, Java, c, c++,, php, web development

Android application development, linux, unix, hadoop.


QualificationInstitute NameUniversityYearHigher Secondary EducationVersova welfare junior collegeMumbai2005-06BE information technologySardar patel institute of technologyMumbai2011-12

Professional Experience:

Present Employment: February 2016 till Present.

Company:Intelenet Global Services Pvt Ltd.


Fraud Analyst For Fraud After Care Department For BarclayCard(F.A.C E-Vision Process)For 1year.

Process knowledge:

We used to handle fraud cases of customers credit barclaycard for uk customers in our monitoring systems such as falcon 6.1 version and Truimph.

We Used to analyze and Investigate weather the customer is a genuine one or fraudster.Then,

according to the result displayed in monitoring system We take the decisions to give refund to customer who is suffering from a fraud and give them the best customer service and block the card of fraudster from misusing credit barclaycard in future.


E - process got Rampdown on 15th February,2017 .

We Got moved to D.C.O Process(Debit Credit Operations For Barclaycard) on

21st,February,2017 till Present.

Process knowledge: We used to Handle Fraud cases for Debit Barclaycard for uk customers

We analyze and monitor in bsb full serve and falcon 6.1 system. According to the results of analyzing report, we clear the cases for genuine customer and give them refunds and good customer service and block the card for fraudster from misusing debit barclaycard in future.

Past employment:September,2014 Till April,2015.

Company :Lester Infoservice Pvt Ltd.

Designation:Sales & customer service.

Past Employment : July 2013 till February 2014

Company :Jet Airways Private Limited

Designation : Aviation IT security Assistant

Extra-curricular Activities

Hobbies: playing cricket, football,

Enjoy Travelling to new places.

Participated in many sport tournaments like cricket, football,played u-19 cricket for Mumbai team, played in Kanga League for Ramakanth Achrekar sir’s glorious cricket club, was selected in IPL season 3 selection trails for Rajasthan Royals along with Kamran Khan and Ajinkya Rahane

Personal Information:

Name: Nishant Puthran E-mail id: Mobile no:992*******.

Address: 602,Mahalasa Villa,Azad Nagar No:03,Off Veera Desai Road,Andheri. (west)Mumbai-58.

Date Of Birth:30/07/1988.

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