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Human Resource Customer Service

Marrero, Louisiana, 70072, United States
May 20, 2017

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Michele L. DeLapp

New Orleans, LA

Phone: 504-***-****

Professional Summary

Results-oriented Human Resources Executive with broad experience in all areas of HR, including policy

development, performance management and benefits administration.


Recruitment/Staffing Benefits Administration

Interviewing Payroll

HRIS Unemployment Law

Employee Coaching Training Program Development

Safety Initiatives Performance Reviews

Employment History

Human Resource Manager

12/2014 – 8/2016

Performance Food Group

Houma, LA

Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.

Talent assessment and acquisition of senior leadership team for each OpCo.

Succession planning and improving bench strength through development or recruiting talent.

Providing employee relations expertise and coaching/mentoring to OpCo Presidents and HR VPs.

Human Resources program development, implementation, and compliance.

Training and development.

OFCCP Internal Audits and Controls.

Human Resource Business Partner/Recruiter

5/2011 – 8/2014

Marquette Transportation

Jefferson, LA

Responsible for the day-to-day generalist activities of the Gulf Division and the corporate administrative workforce.

Leads the recruiting function including attracting qualified candidates and the completion of their initial on-boarding.

Strong benefit management ensuring benefits and leave programs are meeting the needs of the company while being administratively compliant.

Leads the Employee Relations functions handling harassment/discrimination investigations, terminations, exit interviews, and acts as a coach/consultant to the business.

Develop and execute recruiting plans.

Network through industry contacts, association memberships, trade groups and employees.

Coordinate and implement recruiting initiatives.

Maintain and communicate metrics with Leadership Team on bi-monthly basis.

Lead the creation of a recruiting and interviewing plan for each open position.

Efficiently and effectively source to fill open positions.

Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

Develop a pool of qualified candidates in advance of need.

Research and recommend new sources for active candidate recruiting.

Post openings in newspaper advertisements, professional organizations, and in other position appropriate venues.

Utilize the Internet for recruitment.

Review applicants to evaluate if they meet position requirements.

Human Resource Coordinator

12/2007 - 05/2010

AEP River Operations

Belle Chasse, LA

Maintains documents and records to ensure compliance with all applicable federal, state and local regulations.

New hires/rehires – Assist with the processing of all new hires. Paperwork control, review and scanning.

Scan, file and control all personnel files in Fortis.

Track all new hire drug testing and physical results.

New Employees -- prepare employee payroll status sheet, assign employee number, enter information into operations.

Answer telephone for general personnel calls.

Terminations -- Generate employee separation report and distribute through proper personnel. Once report has been completely distributed, prepare termination letter and mail via Certified Mail, to employee. Enter termination information into operations.

Travel -- Schedule through voucher system, travel arrangements via bus, taxi, or transportation services for employees going to/from new hire process.

Criminal Background Checks -- Contact proper authorities regarding fees, addresses, and other information as to where to send request, when to send criminal background request, and if fee is required to obtain information on a potential new hire. Prepare and mail letter to proper authorities. When response is received, route to proper personnel for review and scan to personnel file.

US Air Force Human Resource Specialist/Personnel

12/1998 - 04/2006

926th Mission Support

Air Force

New Orleans, LA

Effectively assisted in the management of all aspects of the Customer Service programs,

Assisted in advising commanders and staff members on unit personnel programs.

Assured that all employees were entered in all insurance programs,

Assured that all records of emergency data were accurate,

Verified eligibility of issuance of ID cards.

Acted as the central information contact and career enhancement duties such as performance reports, re enlistment programs, Officer/Enlisted promotions, incentive programs, participation, awards and decorations.

Knowledge of military records and documentation.

Performed research and made final determinations of acceptability of source documents which verify pay/point credit for retirement.

Education History

3/2016 University of Phoenix MBA: Human Resource Management

4/2014 University of Phoenix Bachelor’s Degree/Human Resource Management

6/1987 West Albany High School: Diploma

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