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Quality Manager

Tyler, Texas, United States
May 20, 2017

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**** ****** *****

Tyler, Texas **707


Education: ROCHESTER INSTITUTE OF TECHNOLOGY, Rochester, New York, Bachelor of Science in Mechanical Engineering Technology, 1977

Certifications: Former Certified Quality Engineer (ASQ Certificate #10347), Former Certified Reliability Engineer (ASQ Certificate #1968), Texas Quality Award Examiner (1999)


Stemco Six Sigma Green Belt (2002).

Stemco Lean Manufacturing (2001)

Enpro Six Sigma Green Belt (2004).

Strengths: Project Management Leadership, Statistical Process Control, Procedure Writing, Problem Solving, Geometric Dimensioning & Tolerance, Metrology, Microsoft Word, Microsoft Excel, Quality Auditing, Gage Design.

Business Experience/Accomplishments

Myco Plastics, Jacksonville, Tx 2016-2017

Quality Manager

Supervise Quality Lab activities with 2 inspectors, generate First Article documentation for military customers, and generate Certificates of Compliance for military customers.

Stemco Inc, Longview, Tx 1993-2008

Senior Quality Engineer

Supervise quality assurance activities in receiving inspection, participate in sample approval system, resolve supplier quality issues with deviations and SCARs, resolve plant quality issues, resolve customer quality issues, create customer PPAPs (FMEAs, flow charts, control plans, etc), create plant FMEAs and control plans. Key Processes: Injection Rubber Molding, Stamping, Assembly:

Project Management (New Plant Quality System): Successfully led ISO 9001:2000 and ISO/TS 16949 registration effort. Served as Management Rep and team leader over 7 internal auditors which brought the new ISO/TS registration. This was 6 a month project which involved planning, procedure writing, new quality manual, auditing and frequent project status presentation to top management (2005). This project was completed on time and within budget.

Project Management (New Roller Bearing Quality Process for Chinese Bearing Supplier): Created receiving inspection system for Chinese roller bearings and provided technical support to receiving inspection personnel on how measure critical dimensions such as roundness, concentricity and cylindricity on Stemco’s Roundness Machine. Purchased new $100,000 Mitutoyo Roundness Machine.

Randolph Scott

Lean Manufacturing Projects at Stemco


The Problem

Root Cause

Lean Tools

Corrective Action



Product placed on hold at Receiving Inspection was left on hold for weeks sometimes months. As a result, thousands of dollars of raw manufacturing sat without disposition

Lack of communication caused manual methods of communication.

Process mapping,


Affinity Diagram, Priority matrix


Automate "Hold" process to send e-mails to inform all principals when product was placed on Hold. This would include production, purchasing, product engineer, QA and the Supplier

Average Product was disposition in one week instead of 12 weeks

Too many players in the loop to disposition routine rejects

Process mapping, Teams

Give the Quality Engineer more disposition authority for routine disposition. Eliminate Purchasing and Process engineering for most dispositions.


Receive defective material at Receiving Inspection which reduced flow and increase cost at Stemco

Lack of communication between Stemco's and the Suppliers about Stemco's requirements.

Process mapping,


Affinity Diagram, Priority matrix


Conduct design review with supplier; require PPAP submission; review in detail all 8D corrective actions; Initiate Quality Improvement Teams for chronic repeat problems; penalize supplier for poor quality ($100 fee).

Supplier Quality problems drop by 25%


Reduce blue seal labeling defects to customer

Not enough printers

Process mapping, Time Study Teams

Add additional printers to blue seal assembly

reduced customer complaints by 10%


Reduce hubcap labeling defects to customer

Not enough printers

Process mapping, Time Study Teams

Add additional printers to hubcap assembly

reduced customer complaints by 10%


Smaller lots of raw material at Receiving Inspection due to Kan Bans led to more work for hourly Inspectors.

Kan Bans

Process mapping,


Affinity Diagram, Priority matrix



Revised Receiving Inspection Process to utilize skip lot sampling, smaller samples, no inspection without compromising quality. The new system created levels of certification by part number as the supplier demonstrated and uniformity in each delivery.

Reduced workload at Receiving Inspection by 50%


Hubodometer warranty problem resulted in a large percentage of return Hubos from the customer

Sidewall screws were not seated


Replaced Phillips head screws with torx heads screws to improve engagement between the driver and the screw head which resulted in better torque.

Reduced warranty cost by $50,000 and reduced this defect to 0 defects.


Long sample approval times for foreign supplier of seal installation tools

Communication of Stemco's requirements to the Supplier

Process map, Priority Matrix,

Conduct design review with foreign supplier prior to production

Reduced approval time from 24 months to 1 month

Carrier Corporation, Tyler TX 1992-1993

Quality Assurance Supervisor

Supervise quality assurance activities in receiving inspection & production line audits for 1 ton to 12 ton HVAC units. Key processes: Stamping and Assembly

Monsanto Company, Luling, La 1989-1992

Quality Assurance Supervisor

SPC trainer/plant quality assurance consultant. Facilitator of plant quality systems with a staff of two people and led 4 supplier quality assurance audits of key Monsanto suppliers. Led quality improvement team and taught statistics. Key Processes: Chemical Mfg

General Electric Company, Syracuse, NY 1981-1989

Advanced Quality Engineer

Responsible for quality activities for military sonar transducer manufacturing which complied with Mil-Q-9858 and WS-6536; Key Processes: PWB manufacturing, piezoelectric ceramic manufacturing.

Carrier Corporation, Syracuse, NY 1977-1981

Quality Engineer

Responsible for quality assurance activities for refrigeration compressors

Onondaga Community College, Syracuse, NY 1987-1989

Adjunct Instructor-Quality Technology

Developed and taught 6 quality assurance courses over a 2 year period.

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