Quality Manager
Resume:
RANDOLPH SCOTT
Tyler, Texas **707
Education: ROCHESTER INSTITUTE OF TECHNOLOGY, Rochester, New York, Bachelor of Science in Mechanical Engineering Technology, 1977
Certifications: Former Certified Quality Engineer (ASQ Certificate #10347), Former Certified Reliability Engineer (ASQ Certificate #1968), Texas Quality Award Examiner (1999)
Training:
Stemco Six Sigma Green Belt (2002).
Stemco Lean Manufacturing (2001)
Enpro Six Sigma Green Belt (2004).
Strengths: Project Management Leadership, Statistical Process Control, Procedure Writing, Problem Solving, Geometric Dimensioning & Tolerance, Metrology, Microsoft Word, Microsoft Excel, Quality Auditing, Gage Design.
Business Experience/Accomplishments
Myco Plastics, Jacksonville, Tx 2016-2017
Quality Manager
Supervise Quality Lab activities with 2 inspectors, generate First Article documentation for military customers, and generate Certificates of Compliance for military customers.
Stemco Inc, Longview, Tx 1993-2008
Senior Quality Engineer
Supervise quality assurance activities in receiving inspection, participate in sample approval system, resolve supplier quality issues with deviations and SCARs, resolve plant quality issues, resolve customer quality issues, create customer PPAPs (FMEAs, flow charts, control plans, etc), create plant FMEAs and control plans. Key Processes: Injection Rubber Molding, Stamping, Assembly:
Project Management (New Plant Quality System): Successfully led ISO 9001:2000 and ISO/TS 16949 registration effort. Served as Management Rep and team leader over 7 internal auditors which brought the new ISO/TS registration. This was 6 a month project which involved planning, procedure writing, new quality manual, auditing and frequent project status presentation to top management (2005). This project was completed on time and within budget.
Project Management (New Roller Bearing Quality Process for Chinese Bearing Supplier): Created receiving inspection system for Chinese roller bearings and provided technical support to receiving inspection personnel on how measure critical dimensions such as roundness, concentricity and cylindricity on Stemco’s Roundness Machine. Purchased new $100,000 Mitutoyo Roundness Machine.
Randolph Scott
Lean Manufacturing Projects at Stemco
Item
The Problem
Root Cause
Lean Tools
Corrective Action
Results
1
Product placed on hold at Receiving Inspection was left on hold for weeks sometimes months. As a result, thousands of dollars of raw manufacturing sat without disposition
Lack of communication caused manual methods of communication.
Process mapping,
Brainstorming
Affinity Diagram, Priority matrix
DMAIC
Automate "Hold" process to send e-mails to inform all principals when product was placed on Hold. This would include production, purchasing, product engineer, QA and the Supplier
Average Product was disposition in one week instead of 12 weeks
Too many players in the loop to disposition routine rejects
Process mapping, Teams
Give the Quality Engineer more disposition authority for routine disposition. Eliminate Purchasing and Process engineering for most dispositions.
2
Receive defective material at Receiving Inspection which reduced flow and increase cost at Stemco
Lack of communication between Stemco's and the Suppliers about Stemco's requirements.
Process mapping,
Brainstorming
Affinity Diagram, Priority matrix
DMAIC
Conduct design review with supplier; require PPAP submission; review in detail all 8D corrective actions; Initiate Quality Improvement Teams for chronic repeat problems; penalize supplier for poor quality ($100 fee).
Supplier Quality problems drop by 25%
3
Reduce blue seal labeling defects to customer
Not enough printers
Process mapping, Time Study Teams
Add additional printers to blue seal assembly
reduced customer complaints by 10%
4
Reduce hubcap labeling defects to customer
Not enough printers
Process mapping, Time Study Teams
Add additional printers to hubcap assembly
reduced customer complaints by 10%
5
Smaller lots of raw material at Receiving Inspection due to Kan Bans led to more work for hourly Inspectors.
Kan Bans
Process mapping,
Brainstorming
Affinity Diagram, Priority matrix
DMAIC
SPC
Revised Receiving Inspection Process to utilize skip lot sampling, smaller samples, no inspection without compromising quality. The new system created levels of certification by part number as the supplier demonstrated and uniformity in each delivery.
Reduced workload at Receiving Inspection by 50%
6
Hubodometer warranty problem resulted in a large percentage of return Hubos from the customer
Sidewall screws were not seated
Teams
Replaced Phillips head screws with torx heads screws to improve engagement between the driver and the screw head which resulted in better torque.
Reduced warranty cost by $50,000 and reduced this defect to 0 defects.
7
Long sample approval times for foreign supplier of seal installation tools
Communication of Stemco's requirements to the Supplier
Process map, Priority Matrix,
Conduct design review with foreign supplier prior to production
Reduced approval time from 24 months to 1 month
Carrier Corporation, Tyler TX 1992-1993
Quality Assurance Supervisor
Supervise quality assurance activities in receiving inspection & production line audits for 1 ton to 12 ton HVAC units. Key processes: Stamping and Assembly
Monsanto Company, Luling, La 1989-1992
Quality Assurance Supervisor
SPC trainer/plant quality assurance consultant. Facilitator of plant quality systems with a staff of two people and led 4 supplier quality assurance audits of key Monsanto suppliers. Led quality improvement team and taught statistics. Key Processes: Chemical Mfg
General Electric Company, Syracuse, NY 1981-1989
Advanced Quality Engineer
Responsible for quality activities for military sonar transducer manufacturing which complied with Mil-Q-9858 and WS-6536; Key Processes: PWB manufacturing, piezoelectric ceramic manufacturing.
Carrier Corporation, Syracuse, NY 1977-1981
Quality Engineer
Responsible for quality assurance activities for refrigeration compressors
Onondaga Community College, Syracuse, NY 1987-1989
Adjunct Instructor-Quality Technology
Developed and taught 6 quality assurance courses over a 2 year period.
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