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Customer Service Office

Waldorf, Maryland, United States
May 19, 2017

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**** ********** *****

Waldorf, MD *****

Phone: 202.***.****

Sherrie Ann Walker


To secure a challenging position within a progressive company that promotes an environment for

professional growth, that will afford me the opportunity to utilize my administrative experience to

contribute to the success of the organization.

Highlights of Qualifications:

Ability to prioritize workload and meet deadlines; ability to multi-task; experience working in various ethnic settings; extensive experience in customer service and public relations; self-motivated and follows direction accurately;

Dependable, responsible, punctual, committed, efficient and supportive team player;

Seasoned professional with twenty-six years of successful experience in various law firms;

Customer service oriented and skilled in communications, interacting with staff, clients and vendors;

Strong leadership skills, with a strong work ethic along with the flexibility to work independently, or as team member


4/2007 – 07/2016 Faegre Baker Daniels LLP Washington, DC

Catering Coordinator/Office Services Supervisor

Create a catering department for the DC Office, with equipment, chinaware, procedures to function properly for a law firm environment;

Works closely with Receptionists to properly maintain an orderly process for the catering department for meetings on the Meeting Room Manager;

Process invoices and supply orders for the office services department;

Prepare annual budget and expenses for office operation departments;

Crossed trained staff in office services to cover each other duties in the operations department;

Managed a staff of 3 people. Responsible for performance and management recruitment;

Oversees the facilities and the security departments;

Supervise the office services department as well as handling all scanning and copy jobs;

Log all incoming and outgoing faxes and mail;

Duplicating all high volume, litigation, and filing copy requests;

Negotiate and manage maintenance contracts for equipment and furniture;

Liaise with building management and vendors;

Helped organize office moves, office re-design, and office relocation;

Work closely with all vendors for purchasing office equipment, furniture, and supplies;

Responsible for the Emergency Preparedness Plan and scheduling CPR training throughout the firm with an outside vendor.

10/2006 – 3/2007 Kirkland & Ellis LLP Washington, DC

Catering Coordinator

Enhanced the Catering Department with new ideas and procedures; arranged and designed based on the needs of the staff;

Assist the receptionists to properly maintain an orderly process for the catering department for meetings on the Room Tracker Conference Systems;

Process invoices and supply orders for the department;

Place all catering orders and organize all firm in house events.

Arrange catering for depositions, Marc meetings, client events, happy hours, private client parties.

Cleaned and maintain the visitor offices.

1/2005 – 9/2006 McKee Nelson LLP New York, NY

Catering Coordinator/Facilities Assistant

Created the Catering Department from the ground up; arranged and designed based on the needs;

Prepared and arranged catering needs for meetings, luncheons, special events, and after hours events;

Direct point of contact for vendors and caterers for supplies and equipment orders/issues;

Prepared menus according to the needs of staff and clients -i.e., vegetarian, kosher, and special dietary requests;

Created themes for special events and functions inside and outside the firm;

Traveled between the Washington, D.C. and New York offices as needed;

Helped organize office moves, office re-design, and office relocation.

7/2000 – 1/2005 McKenna, Long & Aldridge Washington, DC

Hospitality Clerk/Receptionist/Office Clerk

Assisted with data entry and light typing;

Cleaned, stocked and ordered supplies for all pantries;

Planned and coordinated social activities such as luncheons, parties and after-hour events for attorneys, staff and clients;

Assisted the duplicating department with filings, high volume copying, and litigation;

Prepared portfolios and assisted secretaries with large mailings;

Back-up receptionist - meet and greet visitors, clients, and vendors;

Ordered and stocked office supplies for entire office.

10/2003– 4/2015 Merrill Corporation Washington, DC

Office Services Technician (PT Evenings)

Provided office services assistance to all McKee Nelson and Wilmer Hale employees, through Merrill Corporation;

Assisted in the duplicating department with all filing, blowbacks, and litigation copying;

Promptly distributed incoming and outgoing mail and faxes;

Assisted with collating and mailings along with other requests;

Provided additional support and assistance throughout the firm as needed.

10/1992- 7/2000 Sutherland, Asbill & Brennan LLP Washington, DC

Library/ Office Services Clerk

Processed new books and pocket parts for the library;

Conducted initial reviews and coding of invoices for processing and final payment;

Shelved books and maintained the upkeep of the library;

Performed data entry and light typing of labels and coding of all new materials;

Assisted with special requests from attorneys and secretaries with inter-library loans;

Worked in the duplicating department, preparing filings, high volume copying and blowbacks.


Working knowledge of Microsoft Word, Microsoft Outlook, and Lotus Notes. Worked with various online conference room schedulers. Limited experience with Microsoft Excel and Microsoft PowerPoint. Working knowledge of various digital copiers, binding equipment, and video conferencing equipment.


Anacostia Senior High School; Received Diploma. Washington, DC


Available Upon Request

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