Anoj Bahuleyan ac0ed9@r.postjobfree.com

Cell Phone: 901-***-****

Business Analyst

Business Analyst with 13 + years of IT experience in various domains like Banking, Insurance, Healthcare, Retirement Plans (Private & Public), & Retail.

Expertise in Software Life Cycle Methodologies such as Agile-Scrum, Waterfall &RUP Methodologies.

Experience in Spiral&Pair programmingand various Organizational Methodologies (hybrid).

Workedwithmulti-departmental infrastructure projects in various roles such as Business Analyst, Business System Analyst, Requirement Analyst, Business System Test Analyst, and Project Manager/Lead Business Analyst.

Performedas Test Analyst and conducted ADA (Americans Disability Act) Testing of Websites and Mobile Applications.

Analyzed existingRequirement Documents, Technical Documents, Process Maps, and ASIS System and created Document of Understanding and Business Requirement Document capturing Scope, Dependencies, Features, Epics, and User Story List.

MappedStakeholder Requirement to Epics,User Stories and Test Cases.

Created Product Backlog and prioritized user stories.

Conducted Entry/Exit Gate Meetings & multiple Requirement Sessions briefing Scope, Assumptions & Dependencies.

Analyzed and Estimated Business Analyst effort.

Conducted Brainstorming Sessions, One on one, Joint Application Requirement (JAR) Sessions, Joint Application Development (JAD) Sessions, Show & Tell, and PeriodicStatus Meetings.

Facilitated numerous large meetings involving onsite, offsite, &offshore teams.

Created Business Requirement Document, System Requirement Specifications, Functional Requirement Documents, Non-Functional Requirement Documents, Use Cases, User Stories, Business Rules, Information Requirements, Report Requirements, Source to Target-Data Mapping Sheets, Test Plans, Test Scenarios & Cases andRequirement Traceability Matrix (RTM).

Created Test Data for complexTest Scenariosand performed various Testing such as Manual Web Application Testing,User Acceptance Testing (UAT), Exploratory Testing, web accessibility Testing.

Gathered & Documented Requirements for new applications as well as re-engineering of an existing application.

Hands on experience using various documentations repositories/tracking tools such as MEGA, SharePoint, Lotus Notes, MS Visio, Trac, and IBM Rational Software integrated tools like Rational Clear Case, Rational Clear Quest, Rational Requisite Pro,Rational Rose, Rational Team Concert, Rational Requirements Composer.

Highly proficient in Object-Oriented modeling using various UML diagrams such as Use case diagrams, Sequence diagram, and Activity diagrams.

Conducted Gap analysis, SWOT analysis, Impact analysis, and cost/benefit analysis to increase productivity and reduce cost.

Efficiently Managed a team of 21 membersin an offshore-onsite model.

Created multiple complex reports such as Project Schedules, Weekly/Monthly Status Reports, Burn-Rate Report, Defect Queue Management, KPI & CPI Reports, SLA Reports, Root Cause Analysis& Resolution Documents.

Highly motivated team player with excellent communication, presentation, and interpersonal skills.

Technical Competencies:

Operating System

Windows & Linux

Methodologies

UML, Data Modeling [Conceptual, Logical], Object Modeling, ERD, Data Flow Diagrams, BPMN, Context Diagrams

Tools

SharePoint, MEGA, Lotus Notes, Trac, Rational Suite [RequisitePro, Rose, Clear Case, Clear Quest], Test Director, Borland Star Team, MS Office, Visio, Excel, Access, & Lync.

Domain Standards

HIPAA, IEEE Standards, & NACHA.

Training & Certifications:

Loma 281

2013

Business Analyst Training

2010

Insurance Claims Processing- Life and Pensions

2012

Accessibility Testing Training

2012

Professional Experience

Nationwide Mutual Insurance Company February 2016 – Present

Project: broadcasters Line (Retirement Plans)

Role: Requirement Analyst

Location: Columbus, OH

Nationwide mutual insurance company is a group of large US Insurance and financial services companies based in Columbus,OH. Nationwide financial services (NFS), a component of the large NW family came up with the program called momentum aiming to better support client acquisition and retention, become more efficient and cost effective and deliver an enhanced, consistent customer experience by establishing common business capabilities, processes and platforms. The major focus was in establishing common processes and technology across the private and public sector means NW can launch solutions that benefit both markets at the same time, making NW more competitive and also enables the organization to easily implement process and platform updates required by any regulatory changes. Momentum program was split into smaller it project teams and i had the good fortune to work with multiple teams within the program like accounting and finance, fees and billing, reporting foundation and lately moved to broadcasters reporting line.

Analyzed App Enhancement Documents from Business Troika and breakdown epics to User stories.

Created Master Story List and Prioritized product backlog.

Analyzed existing Requirement documents and conducted JAD sessionsto better understand current Reprots

Prioritized user stories and created iteration backlogs.

Coordinate with various downstream systems to ensure that the scope is defined clearly across teams.

Facilitated JAR sessions to elicit detailed requirements and documented the same.

Captured Minutes of meetings, Actions Items, Due Dates, owners for action items and tracked the same until closure.

Created Use Cases, User stories, Information Requirements, Business Rules, Report Requirements in RRC and Mapped the same to story cards in RTC

Performed various Review process such as Peer Review, Out Side the Line RA Peer Review, Business Review and Approvals.

Captured Requirements for existing as well as brand new Reports, Letters, Statements

Created Mockups based on Requirements.

Prepared a Standard Questionnaire template for the team that can be re-used for Reports, Letters, and statements.

Conducted Exploratory Testing and logged defects appropriately.

Performed as a Subject Matter Expertise (SME) for Reporting Foundation Application(WebFocus).

On boarded and Mentored New Requirement Analysts.

Conducted various requirement walk through sessions to help end to end testers.

Created Data mapping sheets

Identified data elements required for new reports and coordinated with the Run Team for successfully Migrating data to the new data warehouse.

Identified pain points with the current requirement process and recommended various improvements in Requirement signoff process.

Environment:Agile-Scrum, WebFocus, Java, Data warehouse, ETL-Informatica, RTC, RRC, Quality Center, MS-Office, Ruby-Automation.

Nationwide Mutual Insurance Company August 2015 – January 2016

Project: Reporting Foundation (Insurance &Retirement Plans)

Role: Requirement Analyst

Location: Columbus, Ohio.

Nationwide mutual insurance company is a group of large US Insurance and financial services companies based in Columbus, OH. Nationwide financial services (NFS), a component of the large NW family came up with the program called momentum aiming to better support client acquisition and retention, become more efficient and cost effective and deliver an enhanced, consistent customer experience by establishing common business capabilities, processes and platforms. The major focus was in establishing common processes and technology across the private and public sector means NW can launch solutions that benefit both markets at the same time, making NW more competitive and also enables the organization to easily implement process and platform updates required by any regulatory changes. Momentum program was split into smaller it project teams and i had the good fortune to work with multiple teams within the program like accounting and finance, fees and billing, reporting foundation and lately moved to broadcasters reporting line.

Work with RA to understand the high-level Requirements (SRD Document).

Assisted Iteration Manager to identify and prioritize Product backlog.

Conducted JAD sessions and documented requirements and Meeting minutes

Follow-up on Action items to ensure outstanding items are closed.

Conducted one on one sessions as required.

Created Use Cases and Data Mapping documents

Contributed in creating SQL queries and UI design

Provided inputs to Testing Team in order to create Test Scenarios, Test Cases, & Test Data

Conducted smoke test for Reportsfor various Retirement Plan and Insurance Plans

Established strong customer relationship by periodical One on one and group meetings.

Conducted JAR session involving stakeholders and other business users to elicit requirements, establish milestones&deadlines.

Reviewed Test case documents.

Demonstrated excellent coordinating skills between business partners and development team.

Lead weekly show and tellMeetings to demonstrate iteration deliverables.

Environment: Agile-Scrum, WebFocus, Java, Data warehouse, ETL-Informatica, RTC, RRC, Quality Center, MS-Office, Ruby-Automation,Data Virtualization (Denado), MS-Office.

Transamerica Corporation- Insurance, Annuity, Retirement plans December 2013 – July 2015

Project: Automations (insurance, annuity &Retirement Plans)

Role: project manager/lead BSTA (Business System Test Analyst)

Location: Cedar Rapids, IOWA.

Transamerica is one of the world's leading financial services companies, providing insurance, investments and more to 19.5 million customers with its major focus on various INSURANCE, INVESTMENTS, AND RETIREMENT products. The automations team serves the business users providing automated solutions that interface with various Mainframe (Vantage), TSO, web pages, Info-Pac, RPS and many more other in house admin systems. Handled multiple roles like Project Manager/Business System Test Analyst.

Revised the team structure, roles, responsibilities&work flow of the team to ensure efficiency, quantity, and quality of deliverables.

Identified and establisheda hybrid SDLC methodology (SCRUM) for the team.

Represented Automations team in Governance/Steering Committee Meetings.

Established strong customer relationship by periodical One on one and group meetings.

Identified and established various complex excel templates for Capacity Planning, Burn Report, Project Dashboards, Work allocations, Weekly/Monthly Status Reports, Service Level Agreements & Reports, Ballpark estimates, Hourly estimates etc.

Received Team appreciation in all four Quarters of 2014.

Conducted JAR session involving stakeholders and other business users to elicit requirements, establish milestones & deadlines.

Identified the best fit documentation technique for the team in ReqPro (SUPL).

Mentored Business Analysts on Supplementary Specification (SUPL) documentation technique.

Coordinated the team’s Integration, Production, as well as EMER elevations of code.

Mentored Team on the usage of ReqPro including traceability between various Requirement types such as AUTO, PRJ, UIs, and SUPL requirements in ReqPro.

Created Test Plan/Scenarios & Test cases template.

Reviewed SUPL and test case documents.

Created Test data in Vantage Test and Integration regions to perform System Testing

Performed System Testing

Environment: SCRUM, Workflow/Process Flow Diagrams (Visio), ReqPro, ClearQuest, SharePoint, MS-Office, VBA, .NEt, Vantage System.

State Farm Insurance company August 2012 – December 2013

Project: Disbursements (Bank, Auto, Life, Health, & Home)

Role: Business Analyst

Location: Bloomington, Illinois

State Farm Insurance is a company with five Lines of Business with various Insurance products and State Farm Bank. Integrated Customer Platform/Customer Driven Evolution (CDE) was an effort to consolidate the segregated databases into a single database with an aim to increase customer satisfaction. Disbursements is an individual project among the many ICP/CDE projects which focuses on disbursing Auto, Life, Health, & Home insurance claims payments and State Farm Bank loan disbursements.

Agile Scrum with a 3-week sprint cycle

Worked with System analysts to create the Code Decomposition documents for the existing Cash Disbursed System (Mainframe).

Conducted JAD sessions involving Business Owners/SMEs/Product Owner to identifyfunctionalities needed for the New Common Disbursement System.

Reviewed High-level Requirements documentsand created product backlog.

Prioritized Use cases and conducted recurring meetings with the Business Analysts Team to ensure consistency use cases.

Worked with the Wireframe Team in designing the Administrative User Interface design.

Conducted JAD sessions involving Business partners, Wireframe designers, and product owners to baseline Admin UI design.

Created a Review & Feedback process for Use cases created by the Business Analysts.

Identified and documented detailed Business Requirements and Business Rules.

Created a One Stop Shop document consisting reference documents needed to create use cases.

Created Dependency documents illustrating internal dependencies as well as dependency on other ICP/CDE projects and communicated with the overall dependency coordinator.

Created Process Maps using MS Visio.

Experienced in PeopleSoft HCM and the dependencies with between modules within HCM and PeopleSoft Finance.

Experienced with PeopleSoft Time and Labor modules.

Conducted Risk Analysis Sessions and created Risk Tracking documents.

Contributed in developing Test cases, Test plans&performed accessibility testing.

Collaborated with the testing team to develop user acceptance test cases and test criteria.

Served as a liaison between the offshore and onsite teams in the development phase.

Environment: Scrum, Business Process Design/ Workflow Analysis, PeopleSoft, Reverse Engineering, MS Project, Office, MEGA, SharePoint, Lotus Notes, Mainframe, Java.

Target Corporation January 2011 – July 2012

Project: Returns Management System (Retail)

Role: Business Analyst

Location: Minneapolis, Minnesota

This was a project for enhancements to the existing returns management system. The enhancements included printing shipping labels online, enhancements to online tracking of a return and integrated status reporting from the warehouses and vendors.

Agile Scrum with a 2-week sprint cycle

Analyzed the existing returns management system and created the AS-IS and To-Be workflows

Conducted JAD sessions with Business Owners/SMEs for the product backlog

Authored Business Requirement Document illustrating all Business needs captured from the Business users.

Created and prioritized product backlog

Created the sprint backlog and elaborated them in to User Stories

Identified and documented User Story dependencies

Identified and documented Risks and mitigation Plan.

Mocked Business Intelligence Reports in Excel.

Conducted document review meetings with the Project Team.

Contributed in developing Test cases&Test plans.

Performed Regression Testing of the system.

Collaborated with the testing team to develop test cases and test criteria.

Assisted business users and business process consultants to execute user acceptance tests.

Environment: Agile, Business Process Design/ Workflow Analysis, Reverse Engineering, MS Project, Office, Access.

Verizon Communications January 2010 – December 2010

Project: My Verizon

Role: Business System Analyst

Location: Warren, New Jersey

My Verizon makes self-serve easier and more convenient than ever before. It allows customers (Account Owner and end users who have been authorized to access these functions) to access self-serve functionality directly from a compatible handset. It provides the functions like Check Balance; Check Usage: Minutes, Messages and KBU (Data); Make Payments, Manage Payment Accounts, and Review Last 5 Payments; View current Plan and Features; Change Voice Mail Password; and Activate and Manage Friends & Family. The project was to port a My Verizon (web application) into mobile application enabling customers to access self-serve functionalities directly from their handset. The massive size of the project mandated several BAs to work in parallel to develop requirement artifacts.

Interacted with the Business Development Team for requirement gathering, establishing feasibility and identify potential risk.

Created Business Requirement Document (BRD).

Facilitated JAD sessions involving stakeholders to review the BRD.

Authored System Requirement Specifications (SRS) including Data Requirements and GUI Requirements based on BRD and feed backs from the JAD Session.

Worked very closely with UX team in designing UI for web and mobile.

Analyzed impacts of business rules, and configuration decisions on downstream systems and interfaces.

Developed Use Casediagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational rose enabling developers and other stakeholders to understand the business process.

Facilitated Requirement Artifacts Review Sessions involving the project team.

Worked extensively on Rational Clear Quest to track Project status, monitor workload and detect issues including defect submissions and enhancement requests.

Managed Document version control in Share Point site.

Created Test cases, Test plans andTraceability Matrix.

Participated in User Acceptance Testing and Business-to-Business (B2B) testing.

Supported Infrastructure team in deployment process.

Environment: RUP, Share point, Business Process Design/ Workflow Analysis, Rational Requisite Pro, Rose, Clear Case, Clear Quest, Data Warehousing, MS Project, Office, Access.

Safeco Insurance Company February 2009– December 2009

Project: Auto Insurance Application Enhancement (Auto Insurance Policy Life Cycle)

Role: Business Analyst

Location: St. Louis, Missouri

Safeco Insurance, a member of Liberty Mutual Group, is a national U.S. insurance company. Successfully rolled out enhancements to Auto Insurance premium Estimate rating engine. The enhancements are designed to increase the quote completion rate by streamlining rate quote process using data driven forms and reducing the total no. of questions in the process and making the process more responsive to different customer segments.

Performed requirement sessions with Business users.

Analyzed current business process and identified pain points.

Worked with end users to identify business requirements.

Analyzed AS-IS business process and system architecture/design.

Monitored Business partner expectations through active involvement and communication throughout the life cycle of the project.

Identified, researched, investigated, analyzed, defined and documented currentbusiness processes.

Gathered User and Business Requirements through JAD sessions and surveys using Rational Requisite tool.

Interacted with business users across multiple geographies.

Authored System Requirement Specification document, Functional Requirement Documents (FRD/SRS), non-functional requirements document and user stories.

Coordinated change requests and control towards implementation by conducting feasibility analysis

Used data modeling techniques for creating entity-relationship diagrams and process flows in status transition representation

Designedprototypes and performed framework analysis

Documented business and data definitions.

Experience working with reference data to identify redundancies and map them to the existing system.

Explained auto Insurance, Insurance Rules and Claims termsto the Dev team.

Co-ordinated with the development team in defect fixing and communicate requirements from the business

Used SQl for extracting data from the Oracle database and performed data analysis

Acted as a prime contact during UAT phases of the project

Conducted user walk through sessions for the business users and senior management.

Environment: Windows XP/2000, MS Share Point, Crystal Reports, MS Office Suite (Word, Excel, Access, Power Point, Outlook), SQL, Java/J2EE, Rational Suite.

Bank of North Carolina March 2008– January 2009

Project: Online Banking Application (Banking)

Role: Business Analyst

Location: Highpoint, North Carolina

Retail/Commercial Banking: The project was a major initiative for enhancing existing application focused on streamlining distributed applications for comprehensive support of several aspects of operational accounts and logs, handling of loan and deposit accounts. The aim was to achieve a system aimed at tackling specialized services like revolving credits and lines of credit (e.g. credit cards, overdrafts, credit risk schedules), Balance and Detail Reporting, Funds Transfer, Reconciliation, Benefits Modules, Residential mortgage loans, earnings and benefits statements module, accounting and reporting. The project was part of a bigger project with the ultimate goal of implementing Basel II Compliance systems. The project requirements were documented by closely following the IEEE Std 830 1998 standards.

Documented project scopedefining stakeholders, scope of project, timeline, benefits, business problem, constraints, and context diagramming for all projects assigned.

Gathered functional and supplemental requirements, defined current and future state, use case documentation (as needed).

Successfully passed Requirements Inspections and Quality Gates.

Facilitated JAR sessions for all phases of projects.

Participated in Quality Gates for requirement inspections.

Worked with Product Owners to identify business processes requirements and rules. Certain parts of As–Is process were developed by reverse engineering.

Authored Systems Requirement Specification (SRS) focusing on requirements, rules, and data elements including Use Cases.

Created Use case models and worked with the prototype team in developing a User Interface Prototype.

Conducted Usability testing of the UI prototype to ensure user friendly application.

Created a Requirement Traceability Matrix to enhance requirements management especially during change control.

Created/Updated Conceptual and Logical Object models, Enterprise Data Flow Diagrams, Context Diagrams, Use Case Realizations [Activity and Sequence diagrams], with special detail to Sub-Processes and comprehensive business process model.

Assisted data architects to understand the business requirements to create an efficient Physical Data Model and also resolve the data integration and mapping [source to target] issues arising out of data transfer to and from distributed sources.

Created system integration test cases to ensure integration of systems is correctly implemented.

Conducted periodic status meetings.

Developed user manuals and communication documents.

Managed Change Control Requests (CCR) and updated the scope with the new changes

Environment: BASEL II, Business Intelligence, IEEE Standard for Software Requirements 830 1998 and Test Documentation 829, RUP, Document Management [Documentum], Business Process Design/ Workflow Analysis, Reverse Engineering, System Integration, Rational Requisite Pro, Rose, Clear Case, Clear Quest, Data Warehousing, MS Project, Office, Access, Enterprise Architect.

Highpoint Regional Health System (HRHS) March 2006– February 2008

Project: Hospital Information System (Healthcare)

Role: Business Analyst

Location: Crookston, Minnesota

Hospital Information System (HIS): The project was to develop a Health Information System to streamline all hospital operations by automating the entire work flow and ensuring effortless retrieval & management of patient records. The main goal was to develop a system aimed at tackling services like Booking, pre-admission and pre-certification; Admission, registration and visit notification; Bed assignment, transfer, leave of absence, discharge and census management; Multi-parameter charging; Claim preparation and submission; Receivables management and follow-up; Remittance posting and denial management; & Customer service.

Worked on comprehensive Business Process Model which included all the process steps ranging from Scheduling appointments to Claims preparation processes. This was done to facilitate effectual scope analysis followed by cost estimation. This was the key component in highlighting issues around business impact analysis.

Facilitated meetings with Key Business users to discuss complex process and risk analysis including researching alternative processes.

Project cost estimation was done on a feature by feature basis which helped the business in prioritizing the features to be included in the current scope.

Created Functions Specification document.

Performed requirements management activities, including change control, facilitating stakeholder meetings, and business process modeling.

Assisted Project manager in project planning.

Created screen mockups to help IT and Business in arriving at preliminary consensus.

Contributed effectively to the Process management meetings with business users.

Created test cases and worked with QA Lead to facilitate DDTs [Data Driven Tests]

Environment: RUP, Business Process Design/ Workflow Analysis, Reverse Engineering, System Integration, Rational Requisite Pro, Rose, Clear Case, Clear Quest, Data Warehousing, MS Project, Office, Access, Enterprise Architect.

Al Manama Hypermarket (Al Manama Group) November 2003– January 2006

Project: E-Commerce Application

Role: Business Process Analyst

Location: Dubai, UAE

Al Manama is one of the biggest retailers in the Middle East region serving customers with all conceivable needs. The project was an enhancement to the existing system by developing an E-Commerce application. Existing systems were to be studied closely to develop an application that would encompass all the requirements and provide enhancements for features like electronic funds transfer, electronic data interchange (EDI), inventory management etc. The website also involved e-Procurement E Catalog, Web Content Management modules, Warehouse process management (Logistics), and different reports like standard inventory reports, invoicing reports, shipping reports, reports for partners in supporting roles, ordering medium statistical reports etc.

Interviewing SMEs and marketing teams to highlight the existing features [As-Is] of system. The existing features were then analyzed to highlight similarities, discrepancies and differences among the two systems. Aided in arriving at a common encompassing system functionality [To-Be] by facilitating, leading and coordinating meetings which involved stakeholders from different departments.

Gathered requirements for various shop floor/ store operations like receiving orders, personalizing [customizing], alterations, back orders, shipping, payment processing. This was needed to ensure the data captured are accurate.

Gathered detailed requirements for the Web Content Management System. This module allows authorized content creators from various departments [partners] to be able to add content to the web site in far lesser time without having to depend on IT Dept.

Facilitated the process re-engineering of the system by developing comprehensive "As-Is" and “To-Be” process flows. The process flows also included e-Procurement component.

Created System Requirement Specification Document

Created use cases involving the complete functionality of the system being developed.

Created UML diagrams like Use case diagram and activity diagrams based on the SRS and Use cases.

Created screen prototypes to help SMEs visualize E Catalog browsing experience. The discussions often involved usability issues like less number of clicks within the secured site, banner campaigns for site recognition over internet etc.

Involved frequent interactions with business, tech leads and DB architect to ensure proper data transfer to and from disparate data sources.

Conducted asset / service re-use meetings to ensure existing functionality was being used effectively.

Comprehensive integration and system testing. The defects found were documented in Star Team and assigned to developers.

Validating the satisfaction of all requirements by conducting and participating in UATs, developing and evaluating test cases and scenarios, reviewing test results. These test cases also facilitated testing by business teams.

Environment: Agile Methodology [XP / SCRUM], Business Process Design and Analyst, Reverse Engineering, Change and Defect Management, MS Visio, Excel, Access.

Education

Masters in International Business Edith Cowan University, Australia.

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