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Marketing Customer Service

Allen, Texas, United States
May 19, 2017

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*** ********** **** • ALLEN, TEXAS 75002

PHONE 214.***.**** • E-MAIL




To secure a full time position in a well-established company that will lead to a lasting relationship where my skills are valued and can benefit the organization in achieving its goals, including new business relations and creative concepts.


Exceptional organizational skills including attention to detail, meeting deadlines, multi-tasking, reliable, and high-level communication skills

Skillfully apply professionalism while providing top-notch customer service

Knowledgeable in cross-marketing with corporations, generating new accounts, resolving conflict, troubleshooting, delegating responsibilities, and training co-workers

10 years’ experience in leading and developing social marketing and event planning with creativity

Proficiently experienced in all Microsoft programs, Outlook, Sharepoint, Onesite, Yardi, SaleForce, Taleo, OpenAir, QuickBooks, Talentwise, Adobe Photoshop, Illustrator, InDesign, and Bridge.


Team Enterprise Dallas, Texas

Promotional Specialist

2015 – Present

Reinforce and increase brand awareness, educate consumers about key brand attributes

Generate a positive association between experience and brand, increase sales, distribute premiums

Set up and break down of product display, exhibit and draw attention to product

Key Accomplishments: Engaged consumers for giveaways, distributing samples and premiums by producing trivia games.

L3 Technologies, Inc. Addison, Texas

Executive Assistant

October 2016 – January 2017

Support 3 Vice Presidents, 3 Directors and 1 General Counsel

Manage executive meetings; oversee catering and hotel accommodations, providing on-site support

Perform Office Manager duties

Schedule travel including airfare, hotel, car service, and rentals

Process expense report

Create new filing system, organize new office supply room, and create new meeting supply area

Consistently exceed expectations of tasks and deadlines

Key Accomplishments: Managed internal website. Created Save-the-Date cards for over 500 employees. Generated and managed points of contact spreadsheets for quick reference. Updated employees with weekly newsletter.

Superior Group Rockwall, Texas

Contractor, L3 ComCept

Administrative Assistant

March 2016 – October 2016

Administer and maintain travel calendar for all L3 ComCept employees

Schedule travel, update and manage travel log, and compiled expense report for travel

Compile meeting requests, oversee catering requests, and provide support for meeting

Generate and manage overtime memos for L3 ComCept employees

Execute general administrative duties daily

Receptionist support including greeting visitors, answer and direct incoming calls, and managing access control to facility.

Key Accomplishments: Implemented a checklist for traveling expense reports that became a standard to all supporting administrative assistants.

eVerge Group Plano, Texas

Recruiting Coordinator

2013 – 2014

Request and execute bench report weekly for Executive and Directors

Input, update, and review/edit all Consultant and Contractor resumes

Scheduled interviews and travel

Assign booking and assignments for Contractors and Consultants

Key Accomplishments: Entered all Contractors information, emails, and supporting documents (over 8,000 entries) from old system to Taleo.

Concurrent with Full--Time Parent Forney, Texas and Rockwall, Texas

Church Marketing Specialist Dallas, Texas

2011 – 2013 and 2014 – 2015

Developing mock strategies and advertisement for prospective members

Created budget plans, met with vendors, and executed the events from beginning to end

Volunteer for Disaster Relief of Tornado of 2012 Forney, Texas

Managed teams to remove debris and collect personal items

Assisted in distributing gift cards, blankets, clothes, food, and water

Prepared meals and gift baskets for those in need

Event Planner Dallas Metroplex

Created, planned, and executed family and friends’ special events, such as: birthdays, baby showers, wedding showers, house warming parties, etc.

RealPage Carrollton, Texas

Billing Coordinator

2010 – 2011

Resolve client issues with ease

Audit over 500 accounts, saving company $12,000

Process and bill over 100 accounts on average, only required to bill 75 accounts per month

Key Accomplishments: Established a new reviewing strategy, as well as, putting into motion ways to improve employee morale and production by implementing double screen monitors and team assistance.

ZOM Management Dallas, Texas

Resident Representative, Event Coordinator

2009 – 2010

Resident requests, new prospects, and resolving any issues that occurred

Coordinate and create marketing products for outreach of new clients

Complete weekly reports and logs

Key Accomplishments: Implemented, designed, and executed resident calendars, which included: cross marketing with businesses making resident life more appealing.

Greystar Rockwall and Dallas, Texas

Resident Representative, Event Coordinator

2008 – 2009

Resident requests, new prospects, new business, resolving any issues that occurred

Manage all social media and marketing programs

Facilitate marketing strategies for property

Key Accomplishment: Designed ads, flyers, sales templates, and calendars for property. Implemented cross-marketing with vendors in the area to host resident events throughout the month.

Brinker International Rockwall / Dallas, Texas

Server, Corporate Trainer, Hostess, Bartender, Catering Coordinator


Handled high pace, high energy environment with ease

Responsible for employee scheduling, delegating responsibilities between workers, and enforcing team goals by motivational games

Handled any guest issue without any assistance of management staff

Coordinated catering events that satisfied clients within a timely manner

Key Accomplishments: Trained over 100 servers, bartenders, catering coordinators, hostesses, and to-go employees, as well as, featured in Margarita-Madness Training video for national training. Implemented new training methods for a more improved and profitable work environment. Aggressively cross-marketing catering with businesses, which increased sales on non-holiday months.


2015 – Present Advertising Art Institute of Pittsburgh Online Division

Graduating 2018

2002 – 2007 Psychology Collin College

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