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Customer Service Executive Assistant

Location:
Plano, Texas, United States
Posted:
May 19, 2017

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Stephanie Schweiner

Sachse, TX • ac0ec6@r.postjobfree.com • 972-***-****

Executive Assistant

Detail orientated professional with demonstrated capacity to provide comprehensive support.

Key Qualifications

● Customer-focused leader with expertise in all aspects of communication skills, negotiations, and problem resolutions and a proven ability to handle fluctuating and complex workloads, prioritize accordingly, and meet deadlines.

● Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

● Outstanding strategist distinguished for proven leadership and team-building skills and excellent conflict resolution abilities.

● Proficient in Microsoft Office Suite, Outlook, and Social Media Marketing. Proven mentor and trainer of multidisciplinary individuals and teams.

Professional Experience

The Rock Woodfire Kitchen – Wylie, TX

Team Lead,2014 to Present

Positively affected sales by consistently exceeding customers’ needs and expectations through effective team leadership, communications, and superior customer service. Mentor and train all new employees. Selected Contributions:

● Communicated efficiently with outside vendors to ensure accurate purchase orders.

● Co-developed comprehensive new employee training program, which included POS operations, TABC guidelines, and company expectations.

● Increased marketing opportunities by 40% for restaurant through social media and partnership agreements.

The Allen Wickers Pub – Plano, TX

Manager & Bartender, 2010 to 2014

Delivered customer service in fast-paced atmosphere while building guest relationships. Accountable for selling the company’s products and services via the restaurant and website. Continued...

Stephanie Schweiner ••• Page 2

Selected Contributions:

● Responsible for various duties including: monitoring customer service interactions to ensure customer satisfaction, running daily reports to finalize sales, credit card transactions, and inventory control.

Buffalo Wild Wings – Lubbock, TX

Bartender & Server,2008 to 2010

Responsible for achieving first-class service quality while maintaining both internal and external guest satisfaction. Consistent emphasis on repeat guest recognition and retention. Selected Contributions:

● Consistently exceeded customers’ needs and expectations through effective communication and superior customer service.

Resthaven Funeral Home – Lubbock, TX

Executive Assistant,2007 to 2009

Provided administrative support in a complex team environment for the Director. Collaborated extensively with colleagues to handle phone calls, welcome visitors, coordinate meetings, and accountable preparing and distributing correspondence, reports and other documents as requested. Selected Contributions:

● Provided superior customer service and support based on customers’ needs; including inquiries, costs, and problem resolutions.

Educational Background

Bachelor of Arts,Accounting

The University of North Texas, Denton, TX, 56 Hours Bachelor of Arts,Economics

Texas Tech University, Lubbock, TX, 91 Hours



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