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Business Professional

Germantown, Maryland, United States
May 19, 2017

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Kendall Wideman

Business Professional

Germantown MD

Cell: 240-***-****

Business professional with experience in diverse industry sectors including healthcare recruiting, healthcare reimbursement and claims, healthcare affordability programs and continuing education recruitment. Expertise in customer service, contract negotiations, growing sales, building and sustaining strong client relations and ensuring compliance with state and federal financial regulations. Customer focused with proven track record achieving high level customer satisfaction. Proven success in consistently meeting or exceeding sales goals.

Professional Experience

Regional Lead (August 2016 - March 2017)

MedImmune (Contractor) - Gaithersburg, MD

Assisted Field Reimbursement Representatives with issues regarding the shipment of medications or prior authorizations for patients

Data checked research investigations conducted by researchers for accuracy prior to submitting to healthcare offices

Communicated research results to healthcare offices by fax and follow up call to determine the best course of action for patient to obtain medication

Assisted healthcare offices with the appeals process for patients that had been denied medication

Assisted parents, pharmacies and healthcare offices with questions and issues regarding various affordability programs

Assisted patients with the reimbursement of out of pocket expenses

Documented all actions in proprietary case management tool

Patient Access Research Specialist (August 2015 - August 2016)

MedImmune (Contractor) Gaithersburg, MD

Conducted Benefits Investigations, Pharmacy Research, and Prior Authorization Research at healthcare offices request to obtain patient benefits and coverage

Provided a high level of customer service in a professional manner on inbound and outbound calls

Assisted patients with cost of medications through various affordability programs

Communicated research results to healthcare offices by fax and follow up call to determine the best course of action for patient to obtain medication

Documented all actions in proprietary case management tool

Case Manager (March 2012 – May 2015)

Europ Assistance - Bethesda, MD

Contacted member’s insurance to obtain travel related coverage and benefits

Assisted member’s traveling in U.S. and abroad with medical and nonmedical issues in accordance with their coverage

Assisted members with claim related questions

Provided pre-trip information to members upon request

Attach medical and non medical information via fax or email to medical and non medical files

Documented all actions in proprietary case management tool

Met QA and management goals regularly

Healthcare Recruiter (July 2005 – February 2012)

Multiplan ~ Rockville, MD

Negotiated and contracted with individual practitioners and practitioner groups via telephone

Ensured that information needed to contract provider was received prior to forwarding to credentialing department

Initiated calls to potential providers using well-defined recruitment procedures

Managed multiple projects utilizing good time management to ensure completion by deadline

Maintained accurate, concise notes in recruitment databases

Assisted providers in the credentialing process

Followed up with office to provide superior customer service and to obtain possible referrals

Meet goals set by management on a continuous basis

Enrollment Counselor (March 2004 – July 2005)

University of Phoenix ~ Rockville, MD

Assisted potential students in the enrollment process

Responsible for telemarketing potential students daily

Ensured that students are financially clear by start of class

Followed up with students to increase retention and to gain referrals

Financial Counselor (May 2000 - May 2003)

Ameridebt ~ Germantown, MD

Assisted consumers with credit card debt and other unsecured debts by providing sound advice and a workable solution

Followed up with consumers to maintain consumer satisfaction

Made numerous phone calls daily to consumers and potential consumers


South Carolina State University, Orangeburg, SC

B.S. in Business Administration/Marketing

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