Kendall Wideman
Business Professional
Germantown MD
ac0ec3@r.postjobfree.com
Cell: 240-***-****
Business professional with experience in diverse industry sectors including healthcare recruiting, healthcare reimbursement and claims, healthcare affordability programs and continuing education recruitment. Expertise in customer service, contract negotiations, growing sales, building and sustaining strong client relations and ensuring compliance with state and federal financial regulations. Customer focused with proven track record achieving high level customer satisfaction. Proven success in consistently meeting or exceeding sales goals.
Professional Experience
Regional Lead (August 2016 - March 2017)
MedImmune (Contractor) - Gaithersburg, MD
Assisted Field Reimbursement Representatives with issues regarding the shipment of medications or prior authorizations for patients
Data checked research investigations conducted by researchers for accuracy prior to submitting to healthcare offices
Communicated research results to healthcare offices by fax and follow up call to determine the best course of action for patient to obtain medication
Assisted healthcare offices with the appeals process for patients that had been denied medication
Assisted parents, pharmacies and healthcare offices with questions and issues regarding various affordability programs
Assisted patients with the reimbursement of out of pocket expenses
Documented all actions in proprietary case management tool
Patient Access Research Specialist (August 2015 - August 2016)
MedImmune (Contractor) Gaithersburg, MD
Conducted Benefits Investigations, Pharmacy Research, and Prior Authorization Research at healthcare offices request to obtain patient benefits and coverage
Provided a high level of customer service in a professional manner on inbound and outbound calls
Assisted patients with cost of medications through various affordability programs
Communicated research results to healthcare offices by fax and follow up call to determine the best course of action for patient to obtain medication
Documented all actions in proprietary case management tool
Case Manager (March 2012 – May 2015)
Europ Assistance - Bethesda, MD
Contacted member’s insurance to obtain travel related coverage and benefits
Assisted member’s traveling in U.S. and abroad with medical and nonmedical issues in accordance with their coverage
Assisted members with claim related questions
Provided pre-trip information to members upon request
Attach medical and non medical information via fax or email to medical and non medical files
Documented all actions in proprietary case management tool
Met QA and management goals regularly
Healthcare Recruiter (July 2005 – February 2012)
Multiplan ~ Rockville, MD
Negotiated and contracted with individual practitioners and practitioner groups via telephone
Ensured that information needed to contract provider was received prior to forwarding to credentialing department
Initiated calls to potential providers using well-defined recruitment procedures
Managed multiple projects utilizing good time management to ensure completion by deadline
Maintained accurate, concise notes in recruitment databases
Assisted providers in the credentialing process
Followed up with office to provide superior customer service and to obtain possible referrals
Meet goals set by management on a continuous basis
Enrollment Counselor (March 2004 – July 2005)
University of Phoenix ~ Rockville, MD
Assisted potential students in the enrollment process
Responsible for telemarketing potential students daily
Ensured that students are financially clear by start of class
Followed up with students to increase retention and to gain referrals
Financial Counselor (May 2000 - May 2003)
Ameridebt ~ Germantown, MD
Assisted consumers with credit card debt and other unsecured debts by providing sound advice and a workable solution
Followed up with consumers to maintain consumer satisfaction
Made numerous phone calls daily to consumers and potential consumers
Education
South Carolina State University, Orangeburg, SC
B.S. in Business Administration/Marketing