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Project Manager Management

Graham, North Carolina, United States
May 19, 2017

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IT Project Manager

Solutions-driven technical leader with 20 years of success, planning and coordinating large-scale IT projects while managing and optimizing IT service delivery, network operations and security. Well-qualified with M.S. in Computer Information System, and ITIL Certification. Distinguished career marked by highly visible roles with the U.S. military, a multibillion dollar defense contractor and a global leader in the telecom industry.

Successful in partnering with stakeholders, management, vendors, and teams to analyze needs, resolve issues, and ensure timely delivery of quality-driven technology with a compelling ROI.

Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee complex, large-scale projects from conception to successful conclusion.

Cross-functional leadership and technical skills with talent for inspiring superior team performance while coordinating initiatives in highly regulated, deadline-driven environments.

End-to-End IT Project Management Network Security Analysis Network Engineering & Administration

IT Service Management ITIL & ITSM Methodologies Incident Analysis & Recovery Security Controls

Regulatory Compliance Project Scope, Resource, Schedule Management Risk Management

Team Leadership & Motivation Client & Vendor Relations SLA Management


Volvo IT via TEKsystems, Greensboro, NC 2012-2017

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines; employs about 95,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.

IT Project Manager / Delivery Coordinator: Manage the overall success of 300+ global infrastructure projects through the organizational processes and methodologies set forth by the Program Management Office (PMO). This includes working through System Development Life Cycle (SDLC) methodologies tailored for internal business needs.

- oversaw multiple projects with the ability to balance competing priorities and global resources in support of global customers needing Information Technology solutions. Partnered with internal and external stakeholders to thoroughly understand project requirements, assessing the needs of the customer, outlining and gaining a greater understanding of the scope of the projects as well as identify any upfront risks and issues.

- Provide project management oversight from cradle to grave of technical implementations by scheduling, monitoring and facilitating project requirements.

- Coordinate on-going key activities on projects by conducting information gathering sessions of

requirements, providing cost estimates and technical documentations, performing site survey with customers and engineering team.

Selected Achievements:

- Implemented request to provide Cellular / Satellite redundancy as a backup network at a Volvo Parts Distribution Center site. The solution provided access to the network which will enable emergency orders to be carried out in the event of a catastrophic network outage.

- Implemented request to upgrade factory and manufacturing process in former Volvo Construction Equipment area. Conducted Site Survey for WLAN devices like access points, antennas etc; also conducted Site survey for LAN devices like Switches, Cabling, Patch cords etc…

- Implemented request to establish Load Balancing on WAN Links

Implemented request to decommission the WAN connection in a Sweden location; Decommissioned and removed all LAN/WAN equipment at the site.Implemented request to install 3 new Physical Windows Servers to replace 3 End-of-Life Window servers. This effort was in support of the DealerPoint application.



- Implemented request installing/applying the 9.2.1 Tools release on the COTS application JDE E1 application

- Implemented request to install Windows applications Server and SQL database

- Implemented request to decommission two Half Circuit VPNs, which were no longer being used

- Implemented request to provide an Additional Phone line to support the Volvo Bus Experience Center in Gothenburg.

- Implemented request to install a SQL Database to provide support to Prevost Call Center phone display

- Implemented request to install 4 Linux VMware servers to support the WebSphere JBOSS environment

- Implemented request to install new VLAN to support 14 video cameras

- Implemented request to install two Linux VMware servers to support the upgrade of Linux Knowledge Modules (KMs) which are components of Oracle Data Integrator Open Connector technology

- Implemented request to get DNS IP Address added to the DNS Registry

- Implemented Request to Update Firewall rules

- Implemented request to install a new Windows VMware server to support an Application delivery

Results: Achieved seamless implementations and integrations that were accomplished with no unscheduled downtime or interuptions to customer operations.

BOOZ ALLEN HAMILTON, Annapolis Junction, Maryland 2009-2012

Leading provider of management and technology consulting services to the U.S. government in defense, intelligence, and civil markets; $5.86 billion revenue; 25,000+ employees.

IT Project Transition Lead / IT Service Transition Lead: Fulfilled dual leadership roles for company’s AXISS contract, with focus on providing and enhancing support for government agency’s Internal Service Provider. Deployed Information Technology Service Management (ITSM) processes to gain customer buy-in and facilitate implementation of standardized operational and process framework for Service Desk operations. Interviewed customers, gathered and analyzed systems/project data, and delivered recommendations for service desk consolidation. Developed project plans and statements of work (SOW); created and managed scope, work breakdown structures (WBS), schedule & roadmaps; and implemented resource, capacity, and communication plans. Interfaced with clients to implement change management controls. Monitored all phases of project and configuration management to ensure maximum cost efficiency, risk mitigation, and IT asset tracking. Delivered progress reports to stakeholders, resolved delivery/quality issues, and ensured compliance with ITIL standards.

Selected Achievements:

Drove on time, within budget delivery of 25 mission critical projects.

Instrumental in successful completion of large-scale WLAN initiative; created strategic implementation plan encompassing budget, schedule, personnel, and resource requirements for configuration and support of 30-100 laptops operating within virtual machine environment.

Served as Project Transition Lead for high profile Secure Mobility Program, enabling users to receive up-to-the-minute intelligence, emerging notifications, and accurate information at any location via unclassified communications on specialty adapted commercial cellular devices.

Captured Values-in-Practice Award in less than 2 years of employment for ‘above and beyond’ client service and team performance on AXISS Enterprise Management Operations Program, as well as outstanding leadership in support of Central Maryland Cyber Operations Team.

Technical Task Order (TTO) Lead, Global Service Desk (GSD): Provided decisive leadership and direction for 30 FTEs, skillfully coordinating daily schedules and ticket assignments while ensuring highly responsive support and incident resolution within HP Service Manager 7 (SM7) environment. Provided comprehensive ITIL training for new team members.

Devised, deployed, and evaluated KPIs and metrics, implementing continuous process improvements targeting incident resolution, ticket transactions, customer service, documentation, and network connectivity.

Selected Achievements:

Credited with slashing misrouted tickets by more than 50%.

Acknowledged for building and training highly qualified Service Desk team with recognition as most productive team on watch floor, successfully resolving 5-6,000 interaction tickets per month.



Streamlined and centralized IT asset, incident, and trouble ticket tracking processes, triggering immediate and measurable improvements in efficiency, productivity, and customer satisfaction.

Monitored and maintained compliance with SM7 ticket documentation procedures, SLAs, and ITIL standards.

Network Security Analyst (2009-2011): Tapped to monitor and provide 24/7 support of client network security infrastructure for Cyber Command. Mentored and trained 11 team members on security policies and best practices. Co-drafted corporate security standards and guidelines for systems configuration. Served on Computer Security Incident and Response Team.

Selected Achievements:

Monitored and maintained intrusion detection systems, proactively investigating and eliminating network attacks, anomalies, and vulnerabilities.

Conducted in-depth network analyses and delivered recommendations and preventive strategies to minimize risk and maximize information security.

VERIZON FNS, Columbia, Maryland 2006-2009

Provides world class integration, enterprise-wide solutions, and professional services for the global market.

Senior Network Engineer: Recruited to serve as IT Project Implementation Manager for ATLAS/AXISS Contract. Planned and directed multiple IT projects, aggressively meeting project milestones while managing internal external team members, budgets, timelines, and resources. Oversaw site surveys, installations, and network performance tracing. Delivered weekly status reports for managers and stakeholders.

Selected Achievements:

Noted for successfully managing and delivering 50+ designated IT projects, utilizing MS Project and Remedy to maximize project efficiency and bottom line profit.

Consistently achieved implementation deliverables, effectively negotiating through technical challenges and often disparate priorities of large and diverse stakeholder communities.

Spearheaded implementation of 55+ LAN/WAN and server requirements.

Managed full lifecycle delivery of COMPASSROSE project, from requirements gathering to design, user acceptance testing, and documentation.


LAN/WAN Division Lead, Office of Naval Intelligence, IT Engineering Service Branch (2003-2006): Directed multiple mission critical IT projects for Worldwide Telecommunications Engineering, Installation, and Maintenance Division. Developed, prioritized and coordinated project scopes, timelines, and team activities. Led 24 team members through all phases of 31 LAN/WAN installation projects supporting the Intelligence Community’s Global War on Terrorism.

Telecommunications Network Project Manager, Naval Intelligence Operations Command (2000-2003): Presided over 20 U.S. Navy staff and 25 telecommunications/network installation projects supporting critical Naval Intelligence requirements. Instituted system of best practices for Maintenance Division, resulting in 100% reliability and accuracy of 5,000 pieces of electronic equipment valued at over $20 million.


Master of Science, Computer Information Systems, Strayer University, Alexandria, Virginia

Global Knowledge Certificate, IT Project Management & Project Management Essentials

ITIL v3 Foundation Certification TIA Security+ Certification TIA Network+ Certification

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