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Gastonia, North Carolina, United States
May 19, 2017

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David D. Sechrest


Carriage House Ln.

Gastonia, NC 28054

(704) ***-****


ITT Technical Institute, Charlotte, NC

Associate in Applied Science - Computer Network Systems

Graduated: June 2013

Cumulative GPA: 3.7

ITT Technical Institute, Charlotte, NC 2013 – 2015

Bachelor of Science – Information Systems and Cyber Security

Expected Graduation: March 2015

Computer Skills and Abilities:

Install, configure and maintain Windows Operating Systems (2000 – Windows 10)

Familiar with IE5 – IE11

Google Chrome, Firefox, Safari

Different Linux distro’s including Fedora, Ubuntu

Basic knowledge of Networking principles

Familiarity with LAN infrastructure design

Implementation, administration, maintenance and support (TCP/IP Protocol, Cisco Routers, switches, DNS, DHCP)

Wipe hard drives, removing viruses and reinstalling OS, software (MS Office suite)

Support end users with desktop issues

Assisted with the reimaging of over 300 computers

Set up peripherals along with desktops for end users






CAT 5 cables

Android cellphones




Troubleshoot and replace faulty hardware including disk drives, hard drives and peripherals


Microsoft Office including Microsoft Word, PowerPoint, Excel and Visio, Office 365


Microsoft Windows 98, ME, 2000, XP, Vista, 7,8, and 10

Troubleshooting software such as Hiren’s Boot CD

Ultimate Boot CD


Employment History

NDN Geek Tech Support

Support Technician 2012- Present

Onsite PC Support

Hardware Replacement

Windows Support

Microsoft Office Assistance/Support

Wireless Support

Windows/Software Upgrade/Support

Office 365 Concierge 09/15-05/17

Setting up O365 from scratch for Small/Medium Businesses

Tenant configuration

Troubleshoot Office Suite

DNS configurations

MX Records

Outlook client

Outlook set up in O365


Provide enterprise level support for Office 365 Small Business/ Enterprise environments

Troubleshoot and configure Exchange SharePoint and Dynamics CRM

Resolve issues with Windows Server 2003-2012 R2 and Exchange Server 2003-2013

Troubleshoot and resolve issues with AD FS, SSO, Dir Sync and Hybrid

Monarch Bank and Mortgage 01/15-06/15

Support end users

Unencrypt/Encrypt computers according to network protocols

Backup user data

Set computers/workstations up for users

Set up Outlook 365

Set up Outlook on Android/iPhone

LPL Financial

Exchange Migration Engineer 10/14-11/14

Responsible for Tier 2 support on Microsoft Exchange servers for Enterprise customers

Responsible for updating SharePoint and ProofPoint

Enabled/disabled accounts in Active Directory

Created shared mailboxes as needed

Handled email/ticketing system

Carolina’s Healthcare Systems

Migration Technician 2013 – 2014

Backup PC with Easy Transfer

Image PC using SCCM

Install new PC when needed

Retrieve client’s settings from server to place on reimaged/new PC

Assisted in updating/retrieving of settings in Outlook 2013 Personal Folders

NetSafe Solutions

Intern Desktop Support 05/13 - 07/13

Remote Desktop/Server Support


Cloud Computing


Network Management

Onsite Support

Creating/Monitoring Tickets

System Support Technician Assistant 2012-2013

ITT Technical Institute, Charlotte, NC

Assisted in the fixing and maintaining of computers and equipment

Install/reinstall new images from HQ as needed

As assigned, assist all instructors and staff with hardware/software problems or questions

As lead Tech Squad, supervised up to 5 Techs per week making schedules and overseeing work done

Assisted with assigning permissions for students in Active Directory

Reset student passwords using Active Directory

Assisted System Support Technician with daily maintenance of network and client computers

Responsible for cleaning all Lab computers on weekly basis

Troubleshoot network computers to maintain usability to end users

Provide excellent customer service to end users

Responded to work orders to service network computers and printers

Monitored network computers and printers remotely

Renamed computers and joined to domain

Worked directly with both staff and students at ITT with tech related issues (setting up email on cell phones, etc.)

ITT Technical Institute Volunteer Tech Squad 2011 - 2013

Diagnosed issues with student’s computers

Removed viruses using Hiren’s Boot CD

Replaced hardware if needed/requested

Performed wipe/reloads on computer hard drives when necessary

Installed new software when needed

Updated drivers as needed

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