Stephanie Amoakohene

** ************ ********, ********, ** L6P-3E7

613-***-**** ac0e9v@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 4 years of relevant work experience in clerical and administrative support assisting and enhancing the productive running of a government office. Federal Security Clearance – Level Two (Secret)

Strong professional client service skills with a demonstrated aptitude to construct efficient working relationships with employees and client departments.

Adept in keyboarding (90 WPM), Adobe Creative Suite, MS Office, Windows and OS X Troubleshooting and Basic POS operations.

Confident and poised in interactions with individuals at all levels with stout analytical, problem solving and critical thinking skills to find new innovative solutions to business challenges and team goals.

Propensity to work within a fast-paced work environment while prioritizing and maintain precision to provide high quality service through leadership, time management, presentation skills, superior verbal and written communication and interpersonal skills.

Sustained ability to effectively plan, forecast, implement, manage and deliver on project deliverables within strict project deadlines.

WORK EXPERIENCE

Millennium 1 Solutions (Nespresso Canada) Ottawa, ON

Customer Experience Representative/Virtual Barista October 2016 – January 2017

Provided excellent customer experience by responding to customer calls in a courteous, professional, and well-informed manner through means of inbound telephone calls and email.

Provided Technical support to complete member transactions and process maintenance requests.

Conducted telephone surveys and accurately document customer’s feedback and grievances.

Passport Canada (Federal Student Work Experience Program) Ottawa, ON

Passport Clerk February 2016 – September 2016

Opened and sorted received mailed applications nationwide and from America.

Reviewed and recorded preliminary processing of applications.

Data entry of applicant information into secure database for further processing.

Performed generation, analysis and reporting of program/project metrics using set tools.

Canada’s New Democrats (New Democratic Party) Ottawa, ON

Fundraising Coordinator September – October 2015

Telephone and online fundraising coordinator for 2015 federal election on behalf of party leader Tom Mulcair.

Assisted party members, donors and nationwide supporters with all fundraising and renewal needs.

Assisted fundraising team in prospecting and soliciting major donors.

Assisted with communication with supporters on party platform and issues.

Analyzed departmental and organizational work plans to ensure efficient processes were followed, maintained and updated.

Rideau River Residence Association Ottawa, ON

Abstentions Cashier September 2014 – September 2015

Accepted cash, credit, debit or student cards for payment of items sold.

Periodic maintenance of shelves and displays and rotating merchandise

Provided responsive and efficient customer service while working in a fast-paced environment.

Counted currency held in cash till and float, assuring the totals are reconciled.

Dealt with high conflict situations with customers in a professional manner and deescalated the situation using empathy and conflict management skills in order to maintain the business.

Best Buy #928 Ottawa, ON

Ops Representative/Customer Service Representative/Cashier May 2013 – June 2014

Responsible for processing returned products, exchanges and service requests, and/or defective products

Prepared register for transactions before and after shift.

Worked to build a relationship with store employees and provide support in order to help foster a motivated and enjoyable work experience.

Accepted cash, debit or credit cards for payment, as well as the negotiation and sale of exclusive store payment plans.

Trinity Baptist Church Toronto, ON

Administrative Assistant November 2008 – September 2012

Performed administrative duties for pastoral board and finance committee.

Prepared meeting memorandum and presentations and also assisted in preparing contracts and scheduled interviews.

Managed large transaction volumes while maintaining high attention to detail and accuracy.

Recording and entering of financial information onto secure database system

Developed strategies to manage large scale of people associated with large scale technology implementations by managing diverse talents and workforce using management strategies.

Greeting and assisting visitors to the church offices in a courteous manner.

Coached, mentored and trained new hires in the different functions required in the division and organization.

Prioritized objectives and contribute to project planning and status/management reporting.

EDUCATION

Carleton University Ottawa, ON

Bachelor of Arts in Law September 2011 – June 2016

Junior Policy Analyst for Ontario Economic Development Society, Reoccurring volunteer for Carleton REC (Race, Ethnicity and Culture) Hall, Sigma Omega Chapter President (2015-16) & Recording Secretary (2014-15) – Sigma Gamma Rho Sorority, Inc.

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