Sales, Account and Customer Relationship Management

Résumé of Gary Hall

Jan ****

Personal Details

Name Gary Wayne Hall

Address Batu Ferringhi, Penang

Contact number +601*-******** (Penang)

+27-83-232-**** (South Africa)

DOB 25/09/1972

Race Caucasian

Email address *************@*****.***

LinkedIn Profile https://my.linkedin.com/in/gary-hall-5026a732 Availability Immediate

Education

Secondary Education Matric

King Edward VII

1990

Tertiary Education Diploma Computer Technology

C T I

1992

Diploma Basic Electronics

C T I

1992

Advertising Design / Marketing / Graphic Art

Pasadena Art College of Design (USA)

1996

Chronology

Managing Member

2013 - Current

Active Energetics (A Health & Wellness company specialising in the manufacture and distribution of natural rehabilitation therapies). Performance Areas

Establish and manage the local representative branch in South Africa covering Administration, Marketing and Sales for a range of imported health and wellness products.

Ensure adequate manufacture and distribution chain (South Africa, United Kingdom and United States of America).

Build and manage relationships with local distributors.

End User and Supplier customer relationship management.

Single point of contact for Client Services.

Marketing strategies to increase brand awareness, product development and sales.

Actively promote company, products and services to existing and prospect client base.

Regional Branch Manager

2008 - 2013

Integr8IT (A Professional Services and IT Infrastructure Management Company) Performance Areas

Performance Indicators

Develop operational budgets and ensure delivery within these parameters.

Continually improve operational efficiency where possible to increasing profitability.

Consistently monitor and evaluate business activities to ensure success.

Provide accurate and regular reporting to Directors.

Manage branch budgets and targets.

Manage branch sales division.

Operational efficiency to effectively increase profitability. Business processes and procedures.

Housekeeping and maintenance of the branch well-being and culture. Maintaining brand awareness and professionalism of the branch. Increasing and growing sales in the branch.

Operational efficiency to effectively increase profitability

Participate in development of regional strategies and successful roll-out thereof.

HR guidelines, practices and procedures.

Manage debtors and successful collection thereof.

Manage and maintain branch objectives in line with overall business strategy.

Management of Operations Division.

Management of Transitions Division.

Management of Stores and Workshop.

Management of the administration of the branch.

Management of Managed Services Division.

Management of Projects Division.

Facilitate successful cross-functional relationships within branch and across business disciplines to improve relationships, focus and delivery.

Active member of Senior Management team with key leadership role.

Retain and develop key personnel.

Monitor employee performance and instil a performance culture.

Act as spokesperson for branch.

Manage the frontline office.

Manage marketing and brand awareness of the company within the region.

Ensuring team members exude professionalism in their interaction with internal or external stakeholders.

Drive client centric service ensuring satisfaction and retention of client base.

Assist sales team in identifying, pursuing and securing new business.

Create strategic partnerships with key customers and vendors.

Service existing client relationships.

Business processes and procedures

Housekeeping and maintenance of the branch well-being and culture Maintaining brand awareness and professionalism of the branch Increasing and growing sales in the branch

Regional Sales Manager / Account Manager

2006 - 2008

Integr8IT

Business Development

Product knowledge & familiarity with company, vendor/partner products and services with a firm understanding of IT trends.

Sales forecasting and target setting - identify opportunities and increase existing client spend. Update monthly sales forecasts and maintain/update potential leads. Optimise sales volumes and prices.

Develop account plans and long term, sustainable sales pipeline development. Regular forecasting specific to allocated clients. Relationship building - retain and grow existing customer relationships with emphasis on solutions delivery, maintenance and services.

Revenue generation - Gap Analysis and Technical Roadmaps, make recommendations regarding technical solutions, aided by proposals. Increase revenue by identifying service opportunities and promoting and selling new and existing solutions.

Client Agreements - manage contracts between company and clients. Managing 3rd Party agreements.

Engage with Management at all levels within client business and with their external partners and suppliers.

Company brand awareness.

Attend client and partner events.

Bridge gap between Business and Technology.

Service Delivery

Single point of contact for selected clients. Central liaison in Escalation Process for operational issues.

Coordinate, control and manage operational team.

Ensure Onsite Staff are performing according to Job Descriptions & KPIs. Ensure service is delivered in accordance with SLA’s. Develop and maintain controls and procedures to ensure operational processes run efficiently.

Weekly/Monthly Client Meetings and Report Presentation. Weekly Onsite Resource Meetings.

Weekly Operations Meetings.

Investigate customer complaints. Communication during severities and escalations. Manage SLA violations.

Prepare and present breach reports.

Projects - Interface with Project Managers and Team. Additional Roles

Achieve quality outcomes by ensuring documentation and procedures are maintained. Assist and guide any new processes introduced.

Identify issues that inhibit delivery, regularly review issues, agree on resolution strategy and monitor progress.

Customer services improvements and maintenance.

Assist in collecting outstanding account balances. Assist in all account issues from a financial aspect. Project Management Consultant

2004 – 2005

Wygro Enterprises (FMCG / Hospitality Industry)

Liase with design and development team to launch Internet-based lifestyle and tourism initiative to existing member base, with the view to increase product and service utilisation and achieving a critical mass in membership.

Manage deliverables for advertising, marketing, development and implementation of chosen products, services and technologies.

Project management in accordance with client-specified methodology across all aspects of the above required deliverables.

Identify, qualify and present to prospective business partners and Service Providers in order to ensure continuous project growth (Business Development). Account Manager

2003 - 2004

Effective Intelligence (Data Services Management Consultants) Representative for company data solutions products and services at client level, including all client interactions, and communicate requirements back to company to ensure effective account management and efficient workflow.

Develop and enhance relationships with all designated client accounts, and supply necessary understanding of processes, methodologies and actions of the services provided by company.

Actively promote company, products and services to existing client and prospect client base, including presentations (written or audio-visual), reports and proposals. Generate national sales forecast plan for client base to achieve sales targets. Qualify and convert potential new business opportunities and identify new product and service prospects for existing client base.

Accurate and complete briefing of client objectives to Production Department, ensuring company output meets project requirements.

Administration and management of all client related data including discovery / qualification information, reporting structures and forecast sales potential by product and service in compliance with company forecast period. Post-project delivery reporting, project management and quality control. Key Accounts Manager – Business Development

1999 – 2002

Conexys South Africa (Internet / Online Solutions and Software Development Company) Establish relationships with new clients on the basis of developing and enhancing remuneration through effective marketing and online promotion. Account management: includes the introduction, planning and development of new Internet-based initiatives and streamlining business processes through the effective integration of traditional business models with technology strategies. Managing client projects from inception to completion to ensure that development and production schedules are adhered to.

Assist clients with the planning of business initiative in terms of integrating existing marketing and promotion models with online strategies. Maintain existing clients by ensuring accounts are constantly managed and continuously updated. Assist with implementation of new data and constantly review existing sites with the view to enhance through the addition of new products and services. Management of design and development requirements to ensure projects are delivered according to specification.

Source new business to build on and extend existing client base. Assist clients in increasing exposure and awareness by monitoring and assessing the success of previously implemented models and initiating new ideas. Account Manager

1998 – 1999

Saffral Consulting (Internet Solutions Provider)

Liaise with design and development team for company projects (graphic design). Compile marketing/sales documentation and presentations for said projects. Formulate client briefs for Internet site requirements, including design, development, progression, marketing and promotion.

Writing of client and project proposals.

Online and offline marketing for both company and client related projects. Client/account management.

Graphic Designer

1997 - 1998

Sybertronix (SA Gaming & Casino)

Casino artwork

Design and layout

Brochure/catalogue/Gaming design

Magazine advertising/layout/typesetting

Logo design

Gaming presentation and promotional material

Web graphics and animation

Website design

Accounts Controller

1994 – 1996

Byk Gulden (Pharmaceutical Manufacturer)

Computerised stock assembly

Order processing

Sales analysis/marketing reports

Debtors control

Cashbook processing

Stock control

Pharmaceutical dispatch control

Market Researcher

1991 – 1993

BMI – Techknowledge

Telephonic market research in IT Industry.

Analysis and writing of quarterly Information Technology reports.

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