Aarthi Alvin Nath

Director Training Operations at ENSENAR

KEY SKILLS

Learning and Development, Trainer Management, Client and Stakeholder Management, Behavioral Training, Communication Training, Sales Training, Training Team Management, Training Need Analysis, Train the Trainer, Resource Allocation, Vendor Management, Audit & Compliance, Instructional Design, Communication Training, Motivational Speaker and Counsellor.

SNAPSHOT

A competitive professional with over 16 years’ experience in training and development in the ITES and the BPO industry.

Proficient in handling training operations and trainer management to accomplish corporate plans and goals.

Expertise in maintaining quality of service delivery and improving customer satisfaction levels.

Efficient in leading dedicated teams for running successful transition process from training to operations for new hires for both sales and customer service.

Excellent interpersonal, communication and organizational skills with proven abilities in customer relationship management.

CORE COMPETENCIES

Plan, create and execute training programs like Pre Placement, Personality Enrichment, Faculty Development Program, and Team Building etc.

Conducting Train the Trainers (TTT) Programs

Analyze training needs and facilitate both workshops and training programs for clients.

Heading trainer development through regular intervention on process and products.

Compile statistics, evaluate data, form conclusion and present recommendations to the management.

Conducted programs on Behavioral Skills, Time Management, Work Delegation, Conflict Management, Effective Leadership, Performance & Creativity Enhancement and Empowerment.

Planning and executing off-sites events, insuring learning though fun, interesting and informative actives and games.

Industry Research & Business Development.

Client Interaction & Training Scope Assessment.

Training Need Analysis through 360 degree feedback and assessments.

Designing & Content Development of various training programs for organization based on the Training Need Analysis.

Delivery of programs Existing and Designed.

Conduction R&R programs.

Catered to Team Leaders and above.

Training & Instructional Design Skills

CLIENTS

Maruti Udyog Limited

Mahindra Two Wheelers

Cognizant Technology Solutions

NIIT Technologies Ltd.

Shri Guru Ram Rai University Dehradun

Wipro Ltd.

American Express Gurgaon

Dell International Services

EXPERIENCE SUMMARY

Director Training Operations at ENSENAR Training and Development, Dehradun;March 2017 to present

NIIT Technologies Ltd.; April 2016 to Feb 2017

Communication Consultant – Communication and Soft Skills

VERITAS Human Capital Consulting; September, 2014 to March 2016

Assistant Manager- Communication and Training

Wipro Limited, Delhi

June 2014 onwards (3 months contract assignment)

Voice and Accent Trainer

Software Solutions America

Gurgaon: March 2011 to May 2014

Training Supervisor Customer Service

American Express (India) Private Ltd.

Gurgaon: Aug 2008 to Aug 2010

Master Customer Care Professional

247 Customer

Gurgaon: Aug 2007 to July 2008

Dell International Services

Gurgaon: Sep 2006 to July 2007

Vertex India Pvt. Ltd.

Gurgaon: Feb 2005 to Aug 2006

Mphasis India Pvt. Ltd.

Pune: Feb 2003 to Dec 2004

PROJECTS

NIIT TECHNOLOGIES LTD. Greater NOIDA – Communication Consultant – April 2016 (present employer)

Induction/ Role Change Assessment (Behavioural)/Communication / Accent Neutralization / Soft skills / Language and Pronunciation / Cultural Sensitization

COGNIZANT TECHNOLOGY SOLUTIONS- Gurgaon and NOIDA – Communication / Voice / Accent Neutralization / Soft skills / Language and pronunciation / Cultural Sensitization

SOFTWARE SOLUTIONS AMERICA Gurgaon - Induction/ Role Change Assessment (Behavioural)/Communication / Accent Neutralization / Soft skills / Language and Pronunciation / Cultural Sensitization

WIPRO BPO - Bangalore, Hyderabad & New Delhi – Communication / Voice / Accent Neutralization / Soft skills / Language and pronunciation / Cultural Sensitization

IBM BPO - Hewlett-Packard – Tele-Soft Skills

GENPACT - Communication / Voice / Accent Neutralization / Soft skills / Language and Pronunciation / Cultural Sensitization

HCL – Communication / Voice / Accent Neutralization / Soft skills / Language and Pronunciation / Cultural Sensitization

HDFC – Soft skills / Language and pronunciation / Tele soft skills

247 Customer– Communication / Voice / Accent Neutralization / Soft skills / Language and pronunciation / Cultural Sensitization

American Express – Soft Skills / Cultural Sensitization

PERSONAL INFORMATION

Date of Birth: 8th May 1984

Email: ac0e83@r.postjobfree.com

Mobile: +919*********

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