Administrative/Executive Assistant
Resume:
Michelle O’Quinn
P.O. Box ***, Houma, Louisiana *0361
**************@*****.***
Production, Administrative, and Executive Assistant
Qualifications Profile
Dynamic, hardworking, and performance-focused professional with broad-based experience in diverse aspects of office administration,
event management, and customer service and public relations. Demonstrates expertise in developing and integrating strategic
initiatives to boost efficiency of work processes and ensure sustainable business growth. Possesses capability to adapt to fast-
changing environment and work under minimal supervision, while guaranteeing optimal results. Exemplifies excellent problem-solving,
interpersonal, and communications skills.
Operational Management - Recordkeeping and Documentation - Process Optimization
Strategic Planning and Implementation - Team Supervision and Coaching
Professional Experience
People’s Drug Store - Houma, LA
Manager/Pharmacy Technician 2015–Present
Provide effective leadership to all staff consisting of clerks and technicians, which involve organizing schedules
Responsible for collecting outstanding accounts; maintaining the facility; and ordering supplies, equipment, medications, and over-
the-counter products
Assist in establishing and executing effective promotions to the entire store, as well as maintaining the company’s monthly
synchronization program
Routinely fills medications daily for in and out-of-town nursing homes
Corresponds directly with customers and drivers to ensure compliance of deliveries
Leverage skills in attending to, fielding, and resolving customers concerns and issues
Dominique’s Wine Boutique and Bistro - Houma, LA
Event Coordinator 2014–2015
Offered hands-on supervision to all servers, by coaching, motivating, and scheduling, to ensure optimum performance
Served as the driving force in advocating guest satisfaction in all services provided for consistent repeat business
Handled all operational planning and budgeting for various initiatives, including waste reduction, cost-effective operating
procedures, and purchasing
Assumed full responsibility in overseeing and implementing key projects focused on venue improvement
Improved brand awareness, while at the same time optimizing public relations by 100%
Drove efforts in acquiring new projects and repeat business through seamless coordination of events
Made notable contributions in launching the home delivery meal plan
GLENCO of Houma, Inc. - Houma, LA
Office Administrator 2009–2014
Managed smooth operations for shipping and receiving of parts, supplies, and raw materials by maintaining accurate database
Rendered office support to upper management, account receivable and account payable staff, and 11 machinists
Took charge of overseeing and maintaining incoming work orders, from start to finish, while performing purchasing and job history
reactivations
Conducted comprehensive market research to collect information for forecasting and quoting prospective jobs
Effectively designed reports, production schedules, and inventory, which resulted to 78% decrease in expenditures
Made major contribution in establishing and implementing company protocols and policies, resulting in increase of productivity and
efficiency in all departments
Composed and published the first edition of employee manual handbook, which improved internal communication while minimizing
potential problems
Education
Coursework in Criminal Justice
Nova Southern University - Davie, FL
Professional Development
Louisiana Board of Pharmacy:
Pharmacy Technician, License in Progress
Professional Affiliations
American Society of Administration Professionals
National Pharmacy Technician
Association
Activities
Advocate, CASA
Volunteer, CASA of Terrebonne, Inc.
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