Wendy Roberts

***** ******* ***** * ********, VA 20112 l 703-***-**** ac0e3d@r.postjobfree.com

Career Objective

To obtain a challenging Human Resources leadership position that allows me to utilize my professional expertise, creativity, and winning attitude to continuously produce best-in-class organizational structures. To provide superior client support, strategic development, employee engagement, change management, solid partnerships, and a shared learning experience.

Skills and Knowledge Summary

Human Resources Management

EEO & Diversity

Employee Relations

Process Implementation

Cultivating Client Relationships

Complex Problem Solving

Project Management

Staffing & Training

Talent Acquisition/Development

Developing HR Data/Analytics

Cost Planning & Reduction

Risk Management

Strategic Development

Leadership

Change Management

Attrition

Compensation/Benefits

Processes/Procedures

Employee Engagement

HR Documentation

Confidentiality Agreements

HRIS

Organizational Design

Succession Planning

Human Resources Leadership Highlights

Developed and implemented human capital strategic plans that aligned with the overall business goals

Created a fully functional HR department from the ground up

Improved employee handbooks, policies, procedures, job descriptions, and documentation standards

Reduced benefits cost by 11% by implementing new plans, vendors, and tier changes

Streamlined recruitment processes and achieved a 30% reduction in staffing costs

Represented all organizations in litigation and regulatory agency matters in a manner that netted zero losses over a 14-year period

Created and implemented a training program to support successful CMMI Level 3 certification

Successfully reduced attrition by 15% through the application of Six Sigma methodologies

Ntiva, Inc. McLean, VA

Human Resource Manager 2015-Present

Partner with line executives and management to proactively address business issues related to workforce development, employee engagement and productivity. Responsibilities include providing advice and counsel on multiple initiatives, maximizing all HR programs and cycles, recommending solutions to complex employee relations and HR issues. Partner with other HR functions to drive and leverage all HR programs including performance management, compensation, executive and employee development, succession planning, workforce optimization, staffing, and benefits.

Prepare and conduct on-going training for the organization on key issues and trends such as; performance management, employee engagement, and handling difficult conversations

Created new hire orientation training. Work was adopted as best practice and deployed for use

Advise on compensation matrix to ensure top talent is retained and rewarded within a pay for performance structure

Partner with leadership to resolve complex employee relations issues; conduct effective and thorough investigations keeping all cases out of litigation

Analyze trends and metrics to develop solutions and programs aimed at creating a sustaining company culture; facilitate “lunch & learns”, developed mentoring opportunities.

Virtual Enterprise Architects, LLC, Washington, DC 2011-2015

Human Resource Manager

Used extensive knowledge to establish the company’s first professional Human Resources Department. I utilized business goals to create and implement HR policies and procedures that ensured effective utilization of human capital.

Improved efficiency by evaluating HR systems to execute cost effective changes

Delivered HR policies, practices, and processes to support the advancement of Diversity and Inclusion

Implemented performance standards, new hire orientation, career development, senior leadership initiatives, talent management, employee relations, training programs, succession planning, and overall effectiveness

Managed the administration of health and welfare benefits, including medical, dental, pharmaceutical, disability, life insurance, HSA, flexible spending accounts, 401(k), and commuter transportation plans

Reviewed consultant reports on benefits providers and plans to make recommendations to leadership regarding strategy

Generated and delivered monthly benefit enrollment, employee contribution, 401(k) audit, and termination reports

Partnered with vendors to resolve claim, billing, and enrollment issues

1 Source Consulting, Inc., Washington, DC 2008-2011

Senior Human Resource Generalist

Responsible for communicating and deploying all corporate HR initiatives and training. Drove performance goals, implemented programs, and fostered collaborative efforts with senior leadership to enhance business strategy.

Coordinated with executives to determine staffing needs and provide hands-on staffing support

Provided full-cycle talent acquisition and delivered new hire orientation

Managed contribution ratings, salaries, promotions, training, and performance improvement efforts.

Supported the Business Development team by gathering HR related data to utilize in proposals

Managed the administration of employee benefits, evaluated plans, oversaw plan renewals, and made recommendations

Prepared and distributed open enrollment communication and training sessions

Prepared monthly benefit enrollment, employee contribution, 401(k) audit, and termination reports

Partnered with vendors to resolve claim, billing, and enrollment issues

Pyramid Systems, Inc., Fairfax, VA 2006-2008

Human Resource Generalist

Managed the staffing process and administration of Human Resources functions for 130 employees which led to increased leadership duties. Collaborated with the Chief Operations Officer to develop/administer annual HR Planning Processes. Understood and acted upon specific operational data such as attrition, staffing levels, diversity, and training

Provided expert-level knowledge and served as the single point of contact in the areas of staffing, performance management, program coordination, workforce development, compensation, and various other initiatives

Produced compensation tracking reports and monthly/quarterly metric reports for head count, off-cycle bonuses, and salary increases

Ensured federal, state and local compliance standards were adhered to while promoting business objectives

Researched compensation methods to provide analysis and benchmarking data for the executive team

Conducted investigations to resolve employee relations issues and counseled leadership

Managed Corporate Affirmative Action/Equal Opportunity Programs, Worksite Satisfaction & Recognition, and Flexible Scheduling employee initiatives

Created an organizational training program to support successful CMMI Level 3 Certification and performed audits

Evaluated benefit plans and managed the administration of all health and welfare benefits including account management and successful benefit plan renewals

Managed and communicated benefit information to employees through one-on-one meetings and coordinated group training sessions

Partnered with vendors to resolve claim, billing, and enrollment issues

Processed former employees in COBRA and assisted with resolving related issues

Prepared and distributed Open Enrollment communications and materials

Ran reports and analyzed data

Raytheon, Inc., Reston, VA 2003-2006

Human Resource Specialist-Diversity/Compliance

Responsible for administering HR policies and procedures in the areas of Diversity. Partnered with the Executive Diversity Board to achieve an inclusive company culture.

Helped leadership determine target placement of EEO goals by producing Affirmative Action/Equal Opportunity Programs (AAP, EEO-1 and VETS 100) and mid-year audit reports

Prepared monthly, quarterly, and yearly analysis of diversity data and monthly diversity metrics

Researched, developed and administered compensation programs and monitored program success rates

Developed decision-based models and conducted statistical analysis for reward/recognition incentive programs as well as base salary compensation planning

Updated salary structures and job codes as needed

Participated in the investigations and resolution of internal grievances and external discrimination charges

Designed and implemented EEO/Employee Relations related training

EDUCATION

Business Administration – Southern New Hampshire University, VA (Expected, 2018)

Human Resource Studies, Certification - Cornell University, Ithaca, NY (2005)

Senior Professional Human Resource Certification - HR Certification Institute, Alexandria, VA (Expected 2017)

Senior Human Resource Management Certification - George Mason University, Manassas, VA (2010)

PROFESSIONAL AWARDS

Employee of the Year Award 2014

Valor of the Year Award 2014

Professional Membership & Associations

Society of Human Resource Management (SHRM)

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