Manager Executive Assistant
Resume:
MONICA DONNER
Charleston, SC *9412
ac0e38@r.postjobfree.com
Office Manager
A people-oriented professional with extensive experience in labor relations, staff development, planning, organizing, and supporting a wide variety of business-driven operations and software relocating to South Florida. With over 12 years’ experience as a professional educator, and an honorable military background transitioning these skills in the human resources field as well; capable of adapting readily to changing business priorities. Demonstrated success in conflict resolution, staff development, maintaining quality standards, improving department hiring process and retention of personnel. Cultivates a culture in which staff feels empowered to express concerns and contribute new ideas that drive growth.
Professional Experience & Achievements
Medical University of South Carolina – Charleston, SC
Administrative Supervisor, 2015-Present
Promoted to supervisor managing and motivating department administrative assistants and executive assistant–boosted the morale of administrative staff in the first 2 months of supervisory position.
Solved workflow issues by re-organizing administrative staff to support one robust service and an additional secondary service.
Rewrote an effective job description to attract the best candidates.
Worked with leadership to interview and train new employees by identifying staffing requirements for placement of temporary and new positions.
Primary interviewer in interview process and training of new employees using applicant tracking software Page Up.
Wrote an employee manual covering issues of leave requests, FMLA policy, and benefits.
Provide daily administrative support to the Department Vice Chair and six other physicians in addition to substituting for the Department Chair’s executive assistant; draft routine correspondence and expedites urgent, confidential, and important correspondence to appropriate parties as needed.
Organize physician’s calendar, conference calls, logistics of all meetings including scheduling, securing meeting spaces, and processing opening and closing of clinics; process, track leave requests and travel reimbursements for various organizational trips; adhere to HIPAA privacy rules and/or MUSC compliance policies to process FMLA and disability paperwork; process legal requests, developed user-friendly invoice template to secure payment for services rendered by physicians.
The author of department publication to update 200+ faculty and staff of department achievements.
Union High School – Union, NJ
Teacher, 2002 to 2014
Named as 2014 Teacher of the Year.
Managed 150 students while delivering instruction in World History and U.S. History.
Utilized apps and educational software to motivate and track student performance.
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Union County Education Association – Clark, NJ
Government Relations Chair, 2012 to 2014
Officiated meetings to inform and educate 9 legislators and coordinated with 15 representatives about educational issues affecting teachers.
Planned, scheduled, managed, coordinated, and hosted an annual dinner for 200 legislators and members successful in doubling attendance by the second year in the job.
Established a new protocol, Meet-n-Greet, to allow members to communicate with their county legislators (state senators, assemblymen, freeholders) event was very well received by legislators and membership quadrupled by the second year.
Served on the Executive Committee making decisions for 13,000 county education association members on matters related to expenditures, salaried position compensation, selection of candidates for leadership positions, and termination of salaried and non-salaried employees.
Union Township Education Association – Union, NJ
Grievance Chair, 2010 to 2012
Developed refined and diplomatic communications and interpersonal skills successfully stepped into an authoritative role with my supervisors. As a result of my diplomacy and high performance, the building principal offered and wrote an excellent letter of recommendation.
Resolved labor disputes concerning members and administrators concerning pay discrepancies, benefits, and termination disputes; maintained relationships with administration and board of education; planned and hosted overnight conference for staff education.
Planned and hosted an overnight conference to educate members on new educational issues and to promote better working relationships between all attendees.
Military
United States Air Force – Honorable Discharge
Supply Technician
Procured parts for training planes; procured mission-capable parts for F117 stealth aircraft; initiated telephone calls to clients; updated/maintained supply-related database and reports.
Computer Skills
MS Office (Word, PowerPoint, Excel, Outlook)
HRIS application (Page UP)
Education
Human Resources Management Certification, 2015
Penn Foster University, Scranton, PA
Masters of Arts in Liberal Studies, Concentration: History, 2009
Kean University, Union, NJ
Honors Graduate – GPA 3.9
Bachelor of Arts in Secondary Education and History, 2000
Augustana College, Rock Island, IL
Augustana Academic Dean’s List; Augustana Academic Award; Phi Theta Kappa (Academic Honorary Society)
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