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Customer Service Manager

Location:
Abilene, TX
Posted:
May 21, 2017

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Resume:

Janie Walker

*** ****

Baird Texas *****

832-***-****

OBJECTIVE:

To find a challenging growth oriented position with an organization in which my knowledge, skills and proven ability will offer opportunity for contribution and advancement.

EDUCATION: Hardin-Simmons University 1988-1992

Bachelor of Behavioral Science Speech Pathology/Audiology

EXPERIENCE:

Medix/Baylor Scott and White Research Institute February 6, 2016 – May 5, 2017

Cover Analyst Specialist

Enter all newly activated Protocols into Track Manager. Provides assistance in the development and completion of new and revised Coverage Analysis for clinical research trials. Determines research funded services from federally funded clinical trials. Analyzes patient care charges, cost and collection of research funded services. Analyzes data and prepares summary reports. Presents protocol costs to management and staff. Uses CMS websites to determine standard prices versus research pricing on Coverage Analysis. Works with departments to meet needs in all areas. Lead class for CA revisions. Review budgets for patient care cost. Review CPRIT and NCI/NIH grants for patient care funding. Work closely with OSP, GC, PBS, IC and Legal. Create research tickets for signed Coverage Analysis. Flexible work hours, Team player, Able to handle stressful situations. Clinic Station, PDOL, CARE, CORe, Resourse One, IDX, TracManager, On Base, Coeus, FReD, EIW. Duties as needed.

Lowe’s December 9 2016 –January 2017

Customer Service Paint

Provide customers with fast, friendly, accurate and safe service. Mix paint to spefications of customer. Stock, downstock and front shelves daily.

Goin’ Postal

Co-Owner August 17, 2016 to November 1, 2016

Packing, shipping and receiving packages. General mailing.

HOME DEPOT

Cashier November 2, 2015 to April 2016

Provide customers with fast, friendly, accurate and safe service. Process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. Proactively seek product/project knowledge to provide customers with information and identify selling opportunities. Follow all policies and procedures to ensure that shrink is minimized. Provide first level escalation for customer issues.

M. D. ANDERSON CANCER CENTER

Sr. Clinical Research Analyst March 2007 to July 31, 2016

Monitor and Audit protocol finances. Provide reallocation decisions. Updated NO1 grant log. Update Memo Bill log. Enter all newly activated Protocols into Track Manager. Provides assistance in the development and completion of new and revised Coverage Analysis for clinical research trials. Determines research funded services from federally funded clinical trials. Analyzes patient care charges, cost and collection of research funded services. Analyzes data and prepares summary reports. Presents protocol costs to management and staff. Uses CMS websites to determine standard prices versus research pricing on Coverage Analysis. Works with departments to meet needs in all areas. Lead class for CA revisions. Review budgets for patient care cost. Review CPRIT and NCI/NIH grants for patient care funding. Work closely with OSP, GC, PBS, IC and Legal. Create research tickets for signed Coverage Analysis. Flexible work hours, Team player, Able to handle stressful situations. Clinic Station, PDOL, CARE, CORe, Resourse One, IDX, TracManager, On Base, Coeus, FReD, EIW. Duties as needed.

CCOP Research Coordinator Manager September 2004 to March 2007

Analyzes research applications received by the Community Clinical Oncology Program Research Base for regulatory compliance and recommends appropriate revisions. Designs, implements, and monitors projects and reports on project status. Performs source document verification of protocol compliance, regulatory compliance, and drug accountability. Train employees. Conduct site audits. Enters protocol data submitted into the appropriate database. Generates queries for missing or incorrect data. Tracks query return and follows up with all delinquent sites. Ensures maintenance of schedules for the timely submission of all data to the NCI. Develops spreadsheets or other tracking tools for data that cannot be entered into a database. Assists with the development of generic and protocol specific case report forms. Performs quality assurance reviews of data entered. Creates accrual or toxicity reports as needed. Develops and maintains systems for controlling data flow. Performs registrations and randomization for protocols. Maintains regulatory files for CCOP sites. Duties as needed

T-MOBILE USA, INC.

Construction Coordinator July 2003 to July 2004

Order and track all engineering not covered by Zoning Manager's deliverables, including but not limited to pre-construction drawings, surveys, environmental assessments, electrical engineering studies, soil resistively testing, geotechnical investigations, foundation designs, and other miscellaneous engineering as required; Maintain working relationships with other departments; Maintain project status communication with management and team members; Provide what assistance needed to Project Managers and Field Engineers to ensure work in completed. Create and implement a comprehensive filing system for Site Acquisition, Construction and RF documentation. Supervise PO process and ensure compliance with corporate financial processes. Supervise timely processing of all vendor invoices presented for payment. Facilitate bid process through to completion of build out . Supervise database input for all construction-related fields. Work with other departments to ensure accuracy, completeness and usefulness of the data processed. Administer purchase order requests for all purchases made by the Construction Department. Submit signed purchase order requests to the appropriate purchasing administrator at corporate and track the requests from signing to receipt. Prepare and submit work requests to vendors. Answer any questions the purchasing department or vendor may have regarding purchase orders. Process all vendor invoices within 24 hours of receipt, ensuring timely payment. Interface with vendors regarding payment discrepancies or other issues that may arise. Answer any questions Accounts Payable may have regarding invoices. Maintain site database, generate reports and provide information as needed. Work with all departments to ensure accuracy, completeness and usefulness of data. Attend project meeting to provide data and to get updates on sites. Provide support to Construction Department in meeting corporate objectives. Special projects as needed and other duties and projects related to construction. Other tasks assigned by Company Contract Coordinator; Initiate and complete all new and renewed contracts with the construction vendors. General office duties, filing of Memorandums and leases with the counties. Accounts payable. POR, Zoning, verifying insurance. Close out of tower build sites. Data base management.

M. D. ANDERSON CANCER CENTER

Research Data Coordinator -Leukemia November 2002-July2003

Responsible for developing and maintaining system for controlling paper flow for protocols and hospital policies, including records for surgery and pathology information. Develop and maintain databases for collection of research data. Maintain schedules for timely submissions of all grant data. Assist in the preparation of information and reports for grant submissions. Responsible for completion of data forms, dosimetry, films, treatment records, surgery and pathology information. Controls the randomization of patients and ensures follow-up appointments. Acts as liaison with patients, family, physicians, and other personnel. Orients facility personnel. Maintain contact with other institutions participating in studies and coordinates all of the data.

Patient Services Coordinator-Leukemia Clinic December 2001-November 2002

Responsible for scheduling patient appointments after clinic visits, including follow-up visits, x-rays, labs and any additional testing needed. TRIAGE patients to various doctors and nurses for scheduling and patient-care needs. Consistently handle over 15 multiple phone lines daily ensuring that all calls are connected to the correct party in a timely manner. Make follow-up calls to ensure patients are aware of all upcoming appointments. Submit consults to various clinics for testing in other areas. Individually maintain reception area efficiently on scheduled days.

Senior Health Information Management Specialist-Medical Records March 1998-December 2001

Responsible for performing activities associated with the processing, retrieval, tracking, storage, completion and maintenance of health information records. Support departmental0 operations by ensuring proper coordination and availability of resources in order to accomplish team goals. Provide excellent customer service to physicians, research nurses, patients, and other healthcare professionals. Performed audits on medical records, assign daily workload, weekly, monthly and yearly reports, attending institutional meetings, training co-workers and new employees. Assist with other duties as needed by supervisor.

TARGET

Cashier/Comparative Shopper October 1999- December 2001

Ran cash register. Customer service. Did comparative shopping at rival business and entered into Target database on a weekly basis.

HENDRICK MEDICAL CENTER

Senior Data Specialist, Health Information Services October 1994- March 1998

Responsible for physician suspension list, monthly and yearly statistical reports. Assisted physicians in the incomplete chart area. Retrieved medical records upon request from nursing units, emergency rooms and doctors. Filing of dictation and loose reports. Performed assembly, analysis, and abstracting of medical records and completion of deficiencies. Shift leader, responsible for daily assignments, reports, meetings and liaison between staff and management.

CALLAHAN COUNTY FARMER'S CO-OP October 1991- September 1994

Secretary Clerk/Assistant Office Manger

Responsible for general office duties such as typing, phones, data entry, faxing, filing copying, front desk sales, ordering and purchasing, inventory, billing and posting of accounts, accounts receivable, reconciling bank statements, insurance verification and claims. Monthly newsletter.

Skills: Exceptionally strong organizational and detail oriented skills. Computer literate-Microsoft98, Lotus notes, Word, Excel, Power Point, Netscape Navigator, 10 Key by touch, Strong Data entry, Outlook



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