Monica Rios

**** * ***** ** ***# **** Las Vegas, NV 89115

ac0e0y@r.postjobfree.com

215-***-****

CAREER SUMMARY: Dedicated and technically skilled business professional with a versatile administrative skill set developed through experience as a practice administrator, office manager, and medical assistant. I excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. I provide true management and leadership skills to the teams that I have worked with.

EXPERIENCE:

SAHARA WEST URGENT CARE & WELLNESS (01/2017-Present)

Las Vegas, NV 89146

PRACTICE ADMINISTRATOR

Credentialing and Licensing

Design and Implement all policy, procedure and protocols

Complete financial accountability (AR/AP/P&L)

Train and guide all employees

Conduct monthly staff meeting

Assist in all patient exams

Meet with all vendors

Oversee and complete all HR and Business office functions

Continuous communication with insurances to help provide care coordination with their members

GOLDSTAR LABORATORIES (01/2016-12/2016)

Redwood City, CA 94065

DIRECTOR OF HUMAN RESOURCES, LICENSING & CREDENTIALING

●Ensures all Company policies and procedures are communicated and adhered to.

Reviews and process new hire paperwork, create official offer letter.

Maintain HR/Payroll documents and files such as employee files, I-9 form, payroll system records and reports, etc.

Assists hiring managers with recruiting, selection, presentation of employment offer, orientation, etc

Compile and enters payroll data, manage payroll and employee time and attendance including time cards and PTO tracking.

Completing and submitting all licensing applications to the appropriate state office.

Completing and submitting all insurance applications both by paper and electronically.

NORTHWEST CAREER COLLEGE (10/2014-11/2015)

Las Vegas, NV 89128

ASSISTANT DIRECTOR OF EDUCATION

●Assist the Director of Education in overseeing the school, focus on all programs, classroom observations and staff training.

●Schedule and attend all program meetings, advisory board meetings and take minutes.

●Design and implement policy and procedures.

●Observe and Evaluate all faculty employees

●Interviewing and orientation of new departmental faculty. Maintain all employee HR records.

●Develop, motivate, train, and coach the Education Team to ensure consistency in the Northwest Career College brand and product knowledge.

●Coordinate education operations with other departments.

●Provides leadership to the day-to-day operations of the education department while maintaining focus on the company’s strategic goals.

ADVANCED PAIN MANAGEMENT CENTER (02/2014-10/2014)

Henderson, NV 89074

PRACTICE MANAGER

●Recruiting, hiring and firing. Supervision and evaluation of all employees, including salary review and proposed salary adjustments. Maintenance of all HR records.

●Assure that staff is trained and operates in compliance with all government and other regulatory agencies.

●Responsible for delegation of work and staffing hours. Determine and change personnel assignments and job descriptions as needed. Arrange for coverage for employees out sick or on vacation.

●Organize regular office meetings and set agendas.

●Responsible for all aspects of office maintenance and coordination with landlords. Design and implement policies and procedures.

●Responsible for credentialing all providers with insurances companies, as well as hospital privileges.

ORTHOMARYLAND (07/2013-10/2013)

2700 Quarry Lake Drive

Baltimore, MD 21209

OPERATIONS MANAGER-FRONT DESK

●Managed 3 offices, 19 employees in total of the front desk team.

●Interview and hire all new personnel. Maintain employee files. Conduct employee evaluations.

●Create schedule for coverage. Timekeeper and Payroll completed in Timemd program.

●Conduct monthly lead meeting. Attend weekly Operations and Managers meetings.

●Providing required support to department members, and resolving office issues as required.

EVEREST INSTITUTE (01/2012-03/2013)

3050 Tillman Drive

Bensalem, PA

DEPARTMENT CHAIR-INSTRUCTOR

●Assist Director of Education with departmental curricula review and program development.

●Maintain departmental files to include a course syllabi master book, all course tests, quizzes, projects and test keys.

●Interviewing, orientation, and training of new departmental faculty; Observe and evaluate all faculty; Serve as a mentor in the implementation of effective teaching skills.

●Assist in managing registration process and ADD/DROP period each term.

●Responsible for implementation of Retention Plan and overseeing retention of students within programs, meeting retention rate in accordance with Institution, accreditation and Company guidelines.

●Ensure overall student satisfaction levels.

NEW LIFE CARDIOVASCULAR CARE (04/2009-01/2012)

805 East Willow Grove Avenue

Wyndmoor, PA

OFFICE MANAGER

●Managed main office and 3 satellite offices.

●Interviewing, orientation, and training of new staff. Maintain all employee HR records.

●Timekeeper and Payroll manager; Complete all A/R and A/P. .

●Meet and greet patients, obtain H&P and brief physician. Verify all insurance and obtain authorization for procedures.

●Scheduling of all Physician appointments and meetings.

●Credentialing provider with all insurance companies, as well as hospital privileges.

EDUCATION:

Everest University Online (2011-2012) Major: Applied Business Management

American Institute of Design (1995-1996)

Philadelphia, PA

Major: Medical Assisting/Administration

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