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Manager Customer Service

Location:
Riverside, CA
Posted:
May 19, 2017

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Resume:

Vincent Pon

Cell: 909-***-****

Email: ac0duh@r.postjobfree.com

https://www.linkedin.com/in/vince-pon-aa8050103

Dedicated and trained to be professional and effective on performing all duties of Leadership through my experience as a Plant Manager, Dock Manager, Dispatch Supervisor, Warehouse Supervisor, and Implementation Team at UPS. Experienced to communicate on building positive and team oriented environment in the workplace to improve processes and efficiency to meet customer’s satisfaction.

Key Skills:

Safety Training

Time Management

Continuous Improvement

Team Building

Process Improvements

Brainstorming

Promoting Team Environment

Dispatch Supervisor

Fleet Management

Driver Training

EXPERIENCE

NEW FLYER INDUSTRIES, Plant Manager, Ontario CA. 2013 - 2017

Manage the output of the assigned area of the production facility across all shifts of operation, maintain a safe work environment, assuring quality, on-time production within defined standards and adhering to budget.

Plan and direct daily production unit activities and establish priorities in keeping with effective operations and cost factors to meet department goals and company expectations.

Coordinate the supervision on all shifts in each production unit.

Develop and maintain daily plans to achieve the production schedule per production unit based on assigned manning and paid hours per entry.

Maintain/develop communications processes for both the supervisory and hourly employees. Prepare to provide feedback information to the staff on issues such as manning requirements, production outputs, safety, labor relations, and all available actual to budget numbers

Identify employee-training needs to the Human Resource department; help in the development of programs to meet the same.

Work with Human Resource department in all efforts to manage the absenteeism with the production units.

Work with supporting groups on process improvement, man-hour reductions and line balancing.

Responsible to communicate and support change.

Provide daily reports in line and manning status. All other reports as needed.

Strive to achieve a stable workforce, a safe environment and high morale.

Team building and documentation of team member’s performance.

Enforce and support the company’s policies and operating procedures.

Manage Monthly P/L

Maintain Lean Concepts.

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Vincent Pon Page 2 of 2

FedEx Smart Post, Dock Manager, Chino CA. 2012 - 2013

Dock Manager overseeing the 3 frontline supervisors and 135 employees in the day-to-day operation of the hub to provide the best possible service to the customers through timely and safe movement of parcels throughout our system, following policies and procedures.

Manage schedule of Supervisors and warehouse employees.

Create monthly plans of Sort schedules.

Interview, Hire and train new employees.

Ensure compliance with all safety and work rules regulations.

Monitor Monthly Safety meetings

Manage Inbound and Outbound Volume.

Track all carriers for on time arrival.

Manage Monthly P/L

Ensure proper manning is used and hours regulated.

UPS, Supervisor, California, 1993 - 2012

Dispatch Supervisor responsible for daily deliveries and pick-ups with different time commitments based on volume. Manage Staffing of 4 Supervisors and 50 Drivers.

Using PreLoad Assist System (PAS), create daily routes for drivers based on volume trends

Manage Drivers Delivery Area

Using PAS to best map out the delivery area and pick up time for the driver to maximize

Drivers time and decrease drive time.

Manage Fleet

Keep track of maintenance of vehicles and ensure vehicles are safe.

Ensure drivers comply with DOT regulations

Monitor driver’s hours.

Ensure Hazmat regulations are followed.

Customer Service

Ensure On Time Deliveries and Pickups

Keep contact with customers via phone and on-site visits.

Manage Expense

Minimize Overtime for drivers.

Monitor vehicle expenses and implement ways to decrease cost.

Education:

University of Phoenix, California 2003 - 2008

Bachelor- Business Management

Skills:

Bi-lingual Spanish/English

Microsoft Office: Word, Excel, Outlook

Oracle Database Management System



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