ARMANDO A. DIO

Address: Block * Lot *a Villa Olympia Subdivision Phase 4

Barangay San Vicente San Pedro, Laguna 4023

Mobile # ( 0906 ) 2492165 Telephone# 808-7886

e-mail address: ac0dth@r.postjobfree.com

Job Summary:

Experienced resort/hotel supervisor primarily responsible in providing overall leadership, direction, guidance, coaching, hands on training, supervision & control, and directly responsible in overseeing the day to day operations of the business with strong focus on client/customer service and the highest standards on quality, service, cleanliness, and value for money

Summary of Qualifications

20+ years’ experience in the hospitality industry covering all facets of hotel / lodging operations with strong focus on delivering excellent customer service

Recently work in a 90 room medium sized hotel in Quezon City as Hotel Operations Manager

Prior experience as Head-Housekeeping department in one of the leading university in Laguna

Prior experience as Duty Manager/Shift Supervisor of a 107 room walk up / budget hotel

Prior experience as an Operations Manager of a 40+ room Apartelle/Drive inn hotel in Cavite

Prior experience as a Resortel Supervisor cum Lodging OIC in a resort/hotel in Laguna

Prior experience as an Executive Housekeeper/Duty Manager in a chain of drive-inn hotel

Strong housekeeping background and people management skills

Bachelors Degree in Business Administration - Management

Summary of Skills

Ability to develop system, procedures, and control covering all facets of hotel operations

Leadership / People Management skills

Has proven ability to analyze and improved work processes, policies, and procedures

Ability to lead and train staff

Good inter-personal and communication skills

Ability to introduce improvements to increase productivity and/or to reduce costs

Keen on details / good analytical skill

Flexible, hardworking, and can work independently

Ability to multi-task and handle constantly changing priorities

Knowledge in computer and internet application

Driving skill

SUMMARY OF DUTIES & RESPONSIBILITIES

● Conduct daily walk-thru on all departments to monitor/check its compliance to established policy

procedure and/or practice

● Conduct daily walk-thru and property inspection ensuring its compliance to the highest standards

on housekeeping, maintenance, and safety

● Work closely with front desk staff in handling guest concerns and addressing customer complaints

● Conduct daily morning brief meeting on all housekeepers to discuss cleaning priorities on rooms

including common areas

● Delegate duties to all team members and prepare room allocation

● Check on the work of the maintenance men regarding the progress of the assigned task/project

● Conduct room inspection to check the work of the team members and to ensure required standards

of cleanliness are met

● Ensure availability of cleaned rooms at any given time by monitoring the cleaning production

● Monitoring of stocks, supplies, linens, etc. and coordinate with respective suppliers

● Prepares weekly work schedule including revision when necessary

● Plans for projects to be carried out in rooms and other common areas

● Inspect rooms/common areas and determined needs for repairs & renovation and make necessary

recommendation

● Coordinate with the engineering department for the scheduled room renovation

● Engages appropriate contractor or manpower for minor repairs and property maintenance such as

plumbing, carpentry, painting, upholstering and the likes

● Maintain / control room and guest supplies based on budget or control expenses when necessary

● Conduct hands on training and provide coaching to new employees to meet the required standards

on room cleaning and guest service

● Supervise, monitor, and check on the work of the pest control contractor on a periodic basis

● Evaluate employees performance and conduct one on one to maintain motivation and to resolve

concerns and/or issues appropriately and timely

● Conduct monthly general meeting to discuss accomplishments, employee/guest concerns, and

other important matters

● Perform other administrative function and prepares monthly related report

RELEVANT WORK EXPERIENCE

Feb. 2016 NEW YORK HOTEL INC.

to 913 Aurora Blvd. corner Miami St. Cubao, Quezon City

Dec. 2016 Hotel Operations Manager

Main Responsibility

● Primarily responsible in overseeing the day to day activities covering all facets of hotel operations

Aug. 2015 UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA – Calamba

to Paciano Rizal, Calamba City, Laguna

Feb. 2016 Head-Housekeeping Department

Main Responsibility

● Primarily responsible in the day to day management of the department and directly responsible in overseeing the overall cleanliness of the property including common areas

Dec. 2014 HALINA HOTELS GROUP

to 77 Corregidor St. Bago Bantay, Quezon City

Apr. 2015 Duty Manager / Shift Supervisor

Main Responsibility

● Primarily responsible in overseeing the day to day activities covering all facets of hotel operations

Sept 2010 WIJOYLY APARTELLE / DRIVE-INN HOTEL

to Brgy. Maderan GMA, Cavite

Sept. 2012 Hotel Operations Manager

Main Responsibility

Primarily responsible in the day to day management of the property covering all aspect of drive inn hotel operations and directly responsible in implementing established policies and procedures to all staff numbering about 25 people.

June 2007 RIVERVIEW RESORT & CONFERENCE CENTER

to Bgy. Parian Calamba City, Laguna

Aug. 2010 Resortel Supervisor cum Lodging OIC

Main Responsibility

Primarily responsible in overseeing the cleanliness and maintenance of the 2 hectare property

Equally responsible in overseeing the daily operation of the Hotel/Resort and Recreation Center

Directly responsible in the day to day operation of the Lodging property

July 1992 VICTORIA COURT GROUP OF COMPANIES

to Escarpment Road, Bgy. Oranbo, Pasig City

June 2006 Duty Manager / Housekeeping Supervisor

Main Responsibility

Primarily responsible in managing the housekeeping department and equally responsible in

overseeing all aspect of hotel operation including hiring and hands on training,for incoming staff

Directly responsible in the availability of cleaned rooms and facilities for our guests as

well as the overall cleanliness of the property including common areas

EDUCATIONAL BACKGROUND

School Year SAN PEDRO COLLEGE OF BUSINESS ADMINISTRATION

1988- Old National Highway Brgy. Nueva San Pedro, Laguna

1995 Degree : Bachelor of Science in Business Administration - Management

CHARACTHER REFERENCES

● ARNALDO S. DE GUZMAN, STh.D. - School Director, UPHSD-Calamba Campus

● JOVANNIE FEDERIZO – Hotel Group Manager, New York Hotel Inc.

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