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Customer Service Administrative Assistant

Location:
Alexandria, LA
Posted:
May 18, 2017

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Resume:

Tracy J. Doherty

** ***** ****

Otis, LA *****

318-***-****

ac0drq@r.postjobfree.com

Career Objective My goal is to become associated with a company where I can utilize my skills and professionalism while enhancing the company’s productivity, efficiencies, and reputation.

Professional Experience

YANKEE CLIPPER, ALEXANDRIA LA

Assistant 2011 - Present

Provides support to the owner by creating various reports using Excel, Access, and Landscape Maintenance software.

Creates estimates for Landscape clients.

Generates correspondence to clients.

Maintains relationships with suppliers and orders all plant material for landscaping jobs.

Maintains software used for scheduling and reporting. SKOWHEGAN SAVINGS BANK, SKOWHEGAN MAINE 1991 - 2010 Credit Administration Manager, AVP 2007- October 2010

Managed and coached the Credit Administration function (30+ employees) for the entire Bank to include; mortgage, commercial, and installment loan underwriting, loan processing, and collections.

Managed lending portfolio volume, growth, and delinquencies and reported data to the Board of Directors and Senior Management.

Responsible for implementing regulatory compliance. Primary contact between the bank and FDIC and State regulators.

Created and implemented loan policy.

Purchased and maintained all software pertaining to credit, lending, collection, and government reporting.

Approve appraiser and attorneys for bank approved vendors.

Managed the indirect lending function.

Responsible for HMDA reporting and FEMA compliance. Construction Loan Officer, November 2004 to 2007

Managed the construction loan portfolio to correspond with the Bank’s loan policy, procedures, and regulatory compliance.

Managed property inspections and loan disbursements.

Managed the building process.

Installment Loan Officer, July 2004-November 2004

Originated direct and indirect installment loans, including fixed rate and variable rate home equity loans.

Managed loan delinquencies to keep them below Board approved goals.

Quoted NADA values for installment loans.

Worked with borrowers to find a product that met their needs and promoted deposit products. Administrative Assistant, April 1998-July 2004

This position exposed me to all aspects of banking and a professional office environment. It provided me with the knowledge and experience to fill any position.

Front line support to Senior Management and Board Directors

Excellent customer service to internal and external customers while maintaining confidentiality.

Managed Executive Secretary position.

Prepared and distributed monthly Board Reports.

Took minutes at a wide variety of meetings to include; Board meetings, Asset Liability, Investment, IT, Loan Review.

Worked closely with internal auditor as well as, state and federal regulators.

Attended meetings in the President and Vice Presidents absence.

Monitored general ledger accounts for expense control.

Purchased supplies and printed material for main office and all branches.

Managed the bank wide records retention program in compliance with regulatory guidelines.

Extensively used Word, Excel, Charts, Graphs, Access.

Typed 80 WPM.

Confidentiality and discreetness was a high priority. Executive Secretary/Receptionist, April 1997-April 1998

Provided excellent customer service to external and internal customers.

Composed and transcribed correspondence.

Purchased and monitored supplies for the entire bank including printed materials.

Scheduled appointments for corporate management.

Provided coverage in the absence of the Administrative Assistant.

Typed 80 WPM.

Accounts Payable Clerk, September 1992-April 1996

Paid bank expenses.

Reconciled internal bank and general ledger accounts.

Assisted in budget process for all bank departments.

Created policy and procedures for the Accounts Payable function.

Purchased bank supplies.

Safe Deposit Box Custodian, September 1991-September 1992

Provided excellent customer service while acting as receptionist.

Assisted customers in accessing their safe deposit boxes.

Opened, closed, and provided billing for safe deposit box accounts.

Reconciled general ledger accounts.

Backup for switchboard operator.

Opened and distributed mail.

Education New England School of Banking Class of 2004 (2-year program) Integrity Service RMA Analyzing Financial Statements Accounts Payable Accounts Receivable

Accounting I Excellence in Management & Supervision Certificate in Supervision Advanced Certificate in Supervision Grammar and Usage 2004 Directors Forum

Word Advanced Excel

Business Management Maximizing profits via Improved Deposit Decision Making Skills Proficient in Excel, Word, Access, Fiserv, CLIP, Outlook, Smart Collector, Laser Pro, CBC Win, MISER, Jack Henry, PowerPoint, Exceptional grammar skills, communication, confidentiality, organizing and establishing procedure, management and coaching skills, mathematical skills, detail oriented



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