YVONNEMORTENSEN

*** ********* ******, *********, ** 89014 702-***-**** ac0dqw@r.postjobfree.com

Professional Summary

Extensive years’ in customer service performing multiple functions i.e. Billing, Collections, and Accounting. Experienced with MS Word and Excel. Have good communication and written skills. Successful in building and maintaining client relationships by creating a mutual trust and respect. Practiced in Sales and Marketing. Positive attitude and a perfect attendance.

Work History

Life and Health Insurance Agent 09/216 to Present

American Income Life Insurance Co.– 2501 N Green Valley Pkwy, Henderson, NV 89014

Cashier 02/2016 to 10/2016

WinCo Foods – 80 North Stephanie St, Henderson, NV 89704

Scan customers’ items and coupons.

Collect money while providing adequate change as needed.

Medical Esthetician 09/2012 to 03/2016

Body Contouring of Las Vegas– 5506 S Fort Apache Rd, Las Vegas, NV 89148

Consultations, pricing, sales, and booking appointments.

Performed fat reduction treatments utilizing ultrasound and Lipo Laser.

Aesthetician 02/2012 to 09/2012

Massage Envy & Spa – 10845 S Eastern Ave Ste. 100, Henderson, NV 89052

Analyze the condition of client’s skin.

Perform recommended facial in a timely and efficient manner.

Recommended products for clients that increase sales.

Aesthetician 04/2011 to 03/2012

Hands on Therapeutic Massage & Spa – 8335 Las Vegas Blvd, S Las Vegas, NV 89123

Delivered relaxing facials and body treatments for the hotel guests to create the ultimate guest experience.

Conducted team effort in marketing to promote Spa’s business and increase traffic.

Oversee and manage the daily operations of the Esthetician appointment books.

Project Staff Clerk 06/2009 to 04/2011

MGM Resorts International – 3799 S Las Vegas Blvd, Las Vegas, NV 89109

Verified and documented employees’ hiring I9s and accurately securing private information; such as benefits, salary and annual evaluation information.

Actively managed high volume inbound and outbound calls to assist customers.

Safety Coordinator 01/2007 to 04/2009

Wild Bohemian Carriers – 4031 N Pecos Rd, Las Vegas, NV 89115

Recorded driver logs; such as mileage and report all expenses into excel spreadsheet.

Filed quarterly IFTA returns and record accurate fuel tax.

Ensure Drivers meet DOT guidelines and have all documents that is required before driving.

Register all new operators with the DMV and handled Insurance claims.

Preferred Customer Associate 06/1992 to 08/2005

United Parcel Service – 2040 Parkway Blvd, Salt Lake City, UT 84119

Handled inbound and outbound calls performing all department duties for specialized accounts.

Insured customer satisfaction in tracking, billing, claims and incentives with efficiency for 100+ accounts.

Licenses

Life and Health License 09/2016

Cosmetology License 06/2006

Diploma

Administrative-Accounting Diploma 1989/89

References

Ella Muir, Henderson, NV

702-***-****

Steve Terry, St George, UT

435-***-****

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