Operations Manager/Contract Manager
Resume:
Winchester, IN *****
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COURTNEY BURGER
Seeking a leadership position within an organization looking for fresh perspectives with a need for team strengthening or retention, training, and process improvement.
SKILLS & ABILITIES Excellent Attendance
Reviews from Supervisor are “Exceeds Expectations”
Development of Key Matrix
Develop and Implement Processes
Implement Accountability Expectations
Develop Future Leaders
Proficient in Microsoft Office
EXPERIENCE GENERAL MANAGER, PRESERVATION – ASONS CONSTRUCTION 12/2015-Current
Run day to day operations of our Preservation Division; maintain current business while growing territory and inventory; serve as mentor to client team and client team managers; coach, train and optimize staff; maintain optimal revenue; meet and tour with clients; maintain Field Quality Team and Program; improve processes; implement change. CLIENT TEAM MANAGER - ASONS CONSTRUCTION
11/2010-12/2015
Managed a variety of client teams, typically those in most distress until stabilized; made recommendations for process improvement; managed new client start-ups; created SOP; recruited and interviewed new team members; ensured client satisfaction with a strong sense of urgency. CUSTOMER SERVICE REPRESENTATIVE - ASONS CONSTRUCTION 1/2008-11/2010
Managed a sub-contractor network completing work on REO homes, their work load as distributed by listing brokers; ensured on time and quality work completion; served as liaison to listing brokers.
BUSINESS MANAGER – CREEKSIDE APARTMENTS
2002-2008
2000-2002 (Leasing Agent)
Owner Reporting; customer service; resident retention; rent collections; LIHTC compliance (state tax credit program; employee recruitment, development and training; site/unit inspections; inventory control and budgeting.
EDUCATION BALL STATE UNIVERSITY – MUNCIE, INDIANA
Major: Residential Property Management; Minor: Spanish Earned Certified Apartment Manager (CAM) Accreditation. ACHIEVEMENTS Identified and developed leaders within our organization
Implemented and executed process for New Client Start-up
(increased inventory by 100% within 4 days)
Created standardized processes – looked to as model Vendor by National Client
Maintained client scorecards above 95% for 24 consecutive months
Reduced error by 95% with implementation of safety review process within Quality Program
REFERENCES STEVEN HELSER, MBA
Owner, S. Kent Helser, LLC
Former Supervisor and CEO at ASONS CONSTRUCTION
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JONI ROYSDEN
Sales & Events Asst/Human Resource Navigator at Horizon Convention Center Former Supervisor at Creekside Apartments
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MARK MILLER
Field Technician at Koorsen
Former Director of Contractor Management at ASONS
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MIKE PYLES
Former General Manager, Repair & Maintenance at ASONS
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