Information Technology Active Directory

FRANK LOPEZ

Address: *** ** ***** ******* **********, FL 33325

Phone: 305-***-**** Email: ac0dpy@r.postjobfree.com Summary of Qualifications:

Highly technical, proactive, and enthusiastic IT professional with more than 5 years of Information Technology experience. Proficient at training and supervising technical personnel. Dedicated to providing quality customer support. Consistently meet or exceed client needs by providing service beyond expectation. Highly knowledgeable in server systems, supporting networks, PC and server hardware, and operating systems. Quickly learn and master new technology. Equally successful in both team and self-directed settings. Ready to assume new challenges to meet or succeed objectives. Bilingual (English/Spanish). Technical Skills:

Certifications: CompTIA A+, CompTIA Network+, MCITP: Server Administrator on Windows Server 2008, MCITP: Enterprise Desktop Administrator on Windows 7. Operating Systems: Windows XP, Vista, Windows 7, Windows 8, Windows 10, Linux, Windows Server 2003, Windows Server 2008, Windows Server 2012, and VMware ESXi. Application/Tools: MS Exchange 2007, 2010, and 2013, Active Directory, WSUS, Office 365, MS Office, Symantec antivirus, Cisco firewalls, Cisco Call Manager, Mimecast email management system, Dell Rapid Recovery, Backup Exec, Signiant Media Shuttle, LAN/WAN, TCP/IP, DNS, VPN, RAID, VSphere, Citrix Systems, Box, Epicor, QuickBooks, Sage, and Peachtree.

IT Experience:

Cisneros Group of Companies Coral Gables, FL

Network Administrator Dec. 2013 - Present

Manage Microsoft Exchange and Active Directory systems for the entire company.

Provide regular preventative maintenance services, shut down, and boot systems when needed.

Manage the whole back up system using Backup Exec and Rapid Recovery.

Manage and maintain company’s email security system using Mimecast and Cisco IronPort.

Install new servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements using VMware vSphere.

Research and recommend innovative, and where possible automated approaches for system administration tasks.

Create phones, extensions, users, phone templates, and upgrade systems and Licensing using Cisco Call Manager.

• TFTP and Signiant Media Shuttle administration.

Add voicemail users, reset passwords, create company’s greetings and holidays greetings in CISCO Voicemail System.

Grant users access to specific application, update citrix application, and troubleshoot users’ connections in Citrix Software.

Manage users and share folders security using Box Cloud and Windows File Server. Cisneros Group of Companies Coral Gables, FL

IT Support Specialist Dec. 2012 – Dec. 2013

Monitored printers, disk space usage, network performance, server performance, workstation performance, various peripheral performance, and all security, application and system log files regularly.

Troubleshoot problems with software and hardware, to include network connections, failed services, and incorrectly configured security parameters.

Generated system’s reports and correlated growth and other changes over time (date used to order supplied, spares, hardware, and software upgrades in a timely manner, and to generate reports to management).

Handled successfully incoming help requests from end users via both telephone and work orders in a courteous manner.

Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

Performed hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

Perform printer maintenance and system device performance tuning. College of Business & Technology Miami, FL

Helpdesk/Support Technician Sept. 2010 – Sept. 2012

Provided helpdesk support for workstations, IP phones, projectors, and printers.

Escalated major Network administrative issues for effective resolutions.

Responded to service calls in a timely manner.

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries.

Followed up with staff members, provided feedback, and saw problems through to resolution.

Walked staff members through problem solving process. Education:

Florida International University – Miami, FL June 2015 – Present B.S. in Information Technology

College of Business & Technology – Miami, FL Nov 2009 – Nov 2011 A.S. in Networking Administration

References:

Upon demand.

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