Michael D. Westfall

*** ***** *** ********** **, 80020

303-***-**** (H)

ac0do4@r.postjobfree.com

WORK HISTORY

October 2011 Present

Quality Analyst II Operational Risk & Compliance Team at ServiceLink Westminster, CO

Individual contributor to double digit error reduction as dictated by regulatory requirements

Write VBA macros contributing to an 80% efficiency gain taking test preparation from 5 days to 1 day or less

Trend root causes of failures within routine testing in Excel with Power Query and VBA coding

Write and run queries in SQL and SSIS

Compile, implement and communicate testing results and distribute these results to operational partners and business leaders

Present testing results along with identified root cause analysis during monthly meeting to operational partners and business leaders

Interact and calibrate with business units as needed for testing development as well as post test results for consulting on action planning for process improvement

Recommend process efficiencies and/or corrections to the QA framework as necessary

Process all changes to client or investor guidelines through a Change Control process

Maintain familiarity with client and investor guidelines and complete required training

Perform routine and risk-based testing on a monthly basis

Review quality standards and procedures for key processes and investor requirements

Use logic and experience to develop and/or answer test questions and attributes

March 2000 December 2009

Office Manager Qwest Corporation Littleton, CO, Denver, CO

Created, trended and analyzed spreadsheets, operational forecasts and reports; emailed daily, weekly and monthly reports to multiple management teams

Maintained all aspects of 100+ technician’s personnel files

Trained over 120 employees in a new time-off tracking system called Total View

Audited time and attendance records monthly for 100+ technicians; reviewed and corrected, as needed, payroll time sheets for 100+ technicians

Managed all aspects of the calendars for two directors, including scheduling all meetings, conference room and conference calls

Arranged all travel; flight, hotel, rental car for two directors and up to 25 managers; reconciled and submitted travel vouchers and corporate credit card statements to accounts payable for management team

Proofread or drafted most business correspondence for management team

Handled and distributed all incoming and outgoing mail and packages

EDUCATION

Metropolitan State College of Denver, B.S., Accounting, Expected December 2017

AWARDS AND CERTIFICATIONS

O.R.E.O. Technician Award--Outstanding REO Technician for October 2013

2013 Peer Award Finalist Wildcard Category

ADDITIONAL SKILLS

Proficient in Microsoft Office 2010 (Excel, Word, PowerPoint, Access, Outlook, SharePoint, Visio)

Intermediate experience with SQL

ColdC, LPC, SWLPC experience

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