Customer Service Sales

Lori K Martinez cell - 425-***-****

ac0do3@r.postjobfree.com

Skills and Qualifications

Professional with 25+ years of experience in sales, customer service, training and management. I have a willingness to go above and beyond for the customer, my employer and myself on a daily basis.

Sales/ Customer service

Training/ Mentoring

Written/ Verbal communications

Use of Word, Outlook Excel and data entry

Excellent negotiating abilities

Open minded to learn quickly new ways for improving on my own worth to company

Mortgage loan processing from application to closing.

Sales

Consistently achieve top producer status per company expectations.

Ability to build rapport quickly with customers for needs, wants and resolving issues.

Resourceful when providing the right product per customer desires.

Highly successful in phone communications for new business and ongoing service.

Customer Service

Excellent listening skills with the ability to read people.

Quality service with follow up and communication.

Experience with many types of customers in a variety of industries.

Positive attitude towards not having a problem instead to having a solution.

Resourceful to be able to be knowledgeable for true success.

Management

Trained office staff and management for better success in communications and office policy in a mortgage office.

Trained both management and employees on marketing and phone skills to present themselves using their personal strengths to exude confidence and authenticity which improved their productivity and sales.

Supervised 10-15 employees setting up merchandise for liquidation auctions while scheduling events and viewings for pre-auction with buyers

Ability to learn operations from the ground up which has allowed me great working relations with all levels of co-workers

Le Creuset Key holder/ manager on duty

Seattle Premium Outlet 06/07/2016 - current

The Limited Sales Associate until close

Seattle Premium Outlets 10/1/2016 – 12/30/2016

Tommy Hilfiger Sales Associate - seasonal

Seattle Premium Outlets 03/16/2015 – 02/15/2016

Wal-Mart Cashier

Arlington, WA 05/16/2015 – 06/15/2016

Calphalon Kitchen Outlet Key Holder/ Manager on Duty

Seattle Premium Outlet 07/04/2014 – store closing 02/28/2015

Smart Talent Office Assistant/ Receptionist

Lynnwood, WA 10/2012 – 06/2014 temporary positions

American National Insurance Multi – lines agent

Galveston, TX 11/2008 – 10/2011

Guild Mortgage Senior Loan Originator/ Customer support

Bellevue, WA & Edmonds, WA 08/2008 – 12/2011 (approx. time span)

Elliot Bay Mortgage Office support/ Senior Loan Originator

Bellevue, WA 05/2006 – 07/2008

Home Capital Funding Office Manager/ Senior Loan Originator

No longer in business 06/2005 – 05/2006

Aegis Lending Loan Originator

No longer in business 09/2004 – 06/2005

Eddie Bauer Call center sales and customer support

Bothell, WA 08/2000 – to close of center 02/2003

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