RESUME: Payroll/Support Clerk/Admin Tech:

Roberta A. Whitfield

**** ***** **.

Houston, TX 77028-3012

713-***-****

ac0dmk@r.postjobfree.com

Work Experience:

HCAD – Houston, TX

RAD Admin. Tech – Oct. 6, 2014 – Apr. 11, 2017

Support for the arbitration department and other assigned multiple duties.

HCAD Temporary Clerk – Apr. 8, 2014 – Oct. 3, 2014

Perform various duties, escorting agents or property owners to their

hearings, scanning, prepping documents, data entry.

USPS – Houston Division - Houston, TX

TACS Support Clerk - (PS–07) – Feb. 8, 2008 – Jan. 31, 2013

Support system for supervisors in the area of timekeeping. Reviews TACS reports of users to ensure compliance with time & attendance regulations; assists supervisors in resolving incorrect time entries & preparing payroll adjustments as needed. Maintains the employee master file, adding & deleting employees, creating temporary assignments; changing permanent assignments, & resolving discrepancies between systems. Reviews reports to ensure that all offices within the performance cluster have correctly submitted all time & attendance data, and that all employees time is ready for the pay file each week & takes appropriate action when necessary. Maintains required files for timekeeping documents. Receives & answers questions from TACS users on payroll & timekeeping regulations; serve as liaison with personnel & finance offices on more complex questions. Provides guidance to local users on TACS applications; assists users in resolving simple system problems & escalates more complex problems to the supervisor, Information Systems or Customer Support as appropriate. Creates & assigns badges; maintains badge file, assists supervisors with badge control. Notifies TACS management or Maintenance when offices report EBR problems. May perform other job related duties as needed, including; compile records & prepare reports on such subjects as work hours & units of work; perform routine data entry as needed, maintain information request logs, distribute reports, distribute mail of the office in which employed, & file correspondence of the office.

Oracle Data Base Systems was the software used.

Time & Attendance Collection System (TACS), which replaced the following timekeeping systems:

Postal Source Data System (PSDS)

Electronic Time Clock (ETC)

Personal Computer City Time & Attendance Processing (PC-CTAPS)

City Time & Attendance (CTAPS) and

Rural Time Processing (RTAPS).

Mail Processing Clerk - (PS-06) – Aug. 1, 2004 – Feb. 1, 2008

Sort mail to be delivered to the various stations for distribution.

Mail Processor - (PS-06) – Aug. 1, 2001 – Aug. 1, 2004

Sort mail to be processed and dispatched to various stations.

PSD Tech - (PS–06) – Feb. 1, 1999 – Aug. 1, 2001

Maintain employees time for payroll purposes.

Acting 204-B –PSD - (EAS-14) - Nov. 1, 1996 to Feb. 1, 1999

Supervise over twelve employees regarding timekeeping principles.

Maintained a daily working schedule for these employees to follow and

ensure that all employees on Tour I would be paid properly for payroll purposes.

PSD Tech - (PS–06) – Aug. 25, 1990 – Nov. 01, 1996

Maintain employees time for payroll purposes.

Distribution Clerk - (PS-05) – Dec. 12, 1984 – Aug. 1, 1990

Learn two different schemes in order to case letters to the various holdouts

on the primary line.

Mail Processor – (PS-03) – Nov. 12, 1983 – Dec. 12, 1984

Process mail nightly on automated machines to be dispatched to the various

stations for distribution.

Education:

Texas Southern University – Houston, TX

Bachelor of Business Administration/General Business – 03/90 - 05/92

University of Houston (Downtown) – Houston, TX

Undergraduate not completed – 06/80 – 11/89

Texas Southern University – Houston, TX

Undergraduate Degree not completed – 09/77 – 05/81

Kashmere Senior High School – Houston, TX

Diploma – 08/74 – 06/77

Skills & Associations:

Speech Communications – Negotiating Skills – Decision Making – Timekeeping

Higher Level entries – Report generation for Management – Youth of the Year in Dec., 1978 – Supervisor’s Training Conference in Conroe, TX in June, 1997 –

Injury Compensation Training in May, 1997 – Safety Training in May, 1997 – Associate Supervisor Program Seminar in May, 1997 – Interpersonal Relation-

ship Workshop in Sept., 1996 – 991 Workshop in Aug., 1996 – American Marketing Associations in Sept., 1991 – Administrative Management for Postmasters Course in Jan., 1987

Computer Skills:

Data Entry Terminal (PDT, Mainframe, Terminal, etc.)

Internet Browser (Internet Explorer, Firefox, etc.)

Peripheral Devices (Scanners, printers, etc.)

Personal Computers

Word Processing Software (Word, WordPerfect, etc.)

Additional Skills:

Calculators, computers, typewriters, telephones, fax machines, and Microsoft Word 2007. I can add value, honor, integrity, great workmanship, professionalism, character, tenacity, and dedication to your organization. I use little to no supervision when given assignments and I work well with management and peers.

Training:

Active Listening Training – HCAD - 04/15

ESRI for Excel – HCAD - 03/15

Supervisor’s Training conference – USPS - 06/97

Associate Supervisor Program Seminar – USPS – 05/97

991 Workshop – USPS – 08/96

Administrative Management for Postmasters – USPS – 01/87

References:

Mr. John Cooper Budget Specialist 713-***-****

Ms. Victoria Belser Supr. of Distribution Operation 713-***-****

Ms. Vera Gates Address Management Specialist 713-***-****

Mrs. Shelia Smith Statistical Programs, Supr. 713-***-****

Contact this candidate