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Customer Service Representative

Location:
Miami, FL
Posted:
May 18, 2017

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Resume:

April ****

Maria Font Schwartz

**** ************ **** # * *****, Fl 33172

Tel: 305-***-****

Professional Experience

June 2016 - April 2017 CHSi (Comprehensive Health Services) Homestead - Clinicial Counselor

* Provie Individual and Group Counseling to Unaccompanied Minors that cross the Border

Feb 2014 - Jan 2016 Miami Bridge Youth and Family Services - Miami, Fl Clinical Counselor

* Provide Clinical counseling for teens and their families at schools or homes.

April 2013 - Feb 2014

Miami Institute for Age Management and Intervention - Miami, Fl Call Center Operator

* answer phones

*schedule new and established patients for appointments with Doctors

Jan 2013 - Apr 2013 POC Network Technologies -Miami, Fl Customer Service Representative (Part Time)

*answer outbound and inbound calls from customer

*research bank information regarding payments to customers

* filing, use of office equipment.

April 2008- October 2012 Catholic Hospice - Miami, Fl Bereavement Counselor

*provide anticipatory and bereavement grief counseling

*assist with mailing newsletter

*customer service/promoting agency

*oldest patient 104 years old - youngest patient 30 years old

June 2006-March 2008 Miami Bridge - Homestead, Fl Social Worker

*provide clinical counseling in individual and group settings to teenagers in shelter

*Liasion between Miami Bridge and Department of Children and Families

*patients ages 10-17 years old

October 2004 - June 2006 Children's Psychiatric Center - Miami, Fl Clinical Counselor

*provide clinincal counseling to children and teens at home or school

* Age group 6 - 18 years old

December 2003-June 2006 University of Miami - Miami, Fl Service Coordinator

*provide clinical counseling to parents of premature children

*schedule appointments for families for evaluations

*patients premature babies to 3 year olds

March 2001-December 2003 Wachovia Bank - Miami, Fl Customer Service

*answer calls and questions from customers

*promote services of bank

November 1997-Feb. 2002 Easter Seals- Miami, Fl Admissions Coordinator

*schedule appointments for outpatient therapy and school

*provide tours to potential students

*answer phones and questions regarding services of agency

*do Intake assessment for each student or patient

*patients newborn to 90 year olds

November 1996 - September 1997 Essex Corporation - Miami, Fl Clinical Counselor

*provide Clinical counseling in Individual and group settings

* Age Group 65 - 100 years old

Geratric Services - June 1995- November 1996 - Miami, Fl Clinical Counselor

*provide Clinical counseling in Individual and group settings

* Age group 55 - 101 years old

Education

Miami Institute of Psychology - Miami, Fl

*Masters in Science Degree in Psychology - Graduated 1997

Florida International University - Miami, Fl

* Bachelor of Arts Degree in Psychology - Graduated 1993

Miami Dade Community College - Miami, Fl

*Associates in Arts Degree in Psychology- Graduated 1989

Computer Skills

Windows ME-IBM

Word Perfect Microsoft Excel-Macintosh, IBM

Languages

English as main language

Spanish oral, written. read

Italian some oral and written



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