Sheila Ervin

**** ****** ******, *** *

Cincinnati, OH 45212

513-***-**** sheilaervin63@gmailcom

Objective

To obtain a clerical, administrative, or customer relations role that utilizes my passion for providing excellent customer service and great attention to detail

Professional Experience

Randstad, Cincinnati Ohio

Data Entry Clerk March 2017 to May 2017

●Processed Income tax return payments

●Sorted Mail/Checks for processing

Robert Half/Officeteam, Cincinnati, Ohio

Data Entry Finances February 2017 to February 2017

●Updated and transferred Patient Information and Demographics to a new database

IKRON, Cincinnati, Ohio

Assistant to Warmline Coordinator December 2011 to February 2014

●Served as Assistant to Coordinator of IKRON’s peer support mental health hotline, Warmline

●Managed a team of ~33 peer supporters; advised on personnel issues, managed schedules,

●Managed payroll for team within Microsoft Excel

●Answered phones and maintained a log sheet for each call received

Macy’s, Mason, Ohio

Credit Customer Service February 2005 to October 2008

●Provided customer service support to Macy’s department and Visa credit card holders

●Assisted customers via telephone with account issues; able to handle sensitive data to process applications in a timely and efficient manner

Critical Mass Media (temporary assignment through CBS Personnel), Florence, Kentucky

Survey Agent January 2005 to March 2005

●Conducted customer service surveys for company conducting research in commercial radio

●Compiled and entered data for each survey conducted promptly and thoroughly

●Consistently reached monthly quotas for logging surveys

Cincinnati Bell, Cincinnati, Ohio

411 Directory Information Associate September 2001 to October 2004

●Provided customers support in locating residential and/or business customer contact information

●Greeted customers courteously and managed their calls efficiently to keep wait times down

●Met quotas each month for ticket turnaround time

Children’s Hospital (temporary assignment through Officeteam), Cincinnati, Ohio

Service Coordinator, Infectious Disease Department February 2001 to August 2001

●Supported a staff of doctors and nurses in performing data entry for medical record information

●Compiled medical records by calling patient providers to verify information

Educational Theatre Association (temporary assignment through Officeteam), Cincinnati, Ohio

Member Service Specialist January 2000 to March 2000

●Provided data entry support for theatre membership roster

●Compiled invoices and distributed to appropriate customers; followed up with customers to ensure receipt and payment

Education and Certifications

Computer Office Processing Essentials (COPE) Certificate

IKRON, 2011

●Completed coursework in medical billing and insurance claims

PC Specialist Certificate, Microsoft Office 2001

Career Blazers, 1999

●Enhanced skills in Microsoft Office suite, including: Microsoft Word, Excel, Access, and Power Point

Certified PC Specialist

Urban League, 1995

●Word processing and data entry certified through successful completion of alphanumeric typing

●courses

Community Involvement

Hospitality Team Member of James Temple Church

Health Expo Volunteer 2015

References

Available upon request

Randy Strunk 513-***-****

Karen Williams 513-***-****

Debra Pilgrim 513-***-****

Emily Galey 513-***-****

Contact this candidate