Accounting

LANDA M. THOMPSON

*****.********@*****.*** ● **** GRANDE GABLES DR. RICHMOND, TX 77469 ● 281-***-****

Office Administration, Customer Relations and Human Resource professional experienced in carrying-out administrative functions including document preparation and review, data entry, adding section breaks, headers and footers, generating comprehensive reports instrumental to senior management. Successful in managing large volumes of critical information, reviewing, updating, and maintaining databases. Knowledgeable of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. Sustains a professional demeanor working in high operational tempo environments.

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•Administration Expertise

•Client and Staff Relations

•Logistics Planning / Execution

•MS Office Suite

•Office Management

•Organizational Development

•Quality Assurance / Quality Control

•Report Generation and Documenting

Education

Bachelor of Science in Computer Information Systems

Devry Institute of Technology – Decatur, GA

Bachelor of Science in Business Administration

Mississippi Valley State University – Itta Bena, MS

ACADEMIC COURSEWORK

• Utilized Microsoft Office, Visual Basic (3.0 & 4.0), QuickBooks, Utilized C/C++, MS-Access, Oracle 7.0 SQL, Novell NetWare 3.1, and HTML

• Knowledgeable in: PowerBuilder, COBOL (PC and Mainframe), CICS, BASIC, HTML, MS-Access, DB2 (Mainframe), Paradox, MS-DOS, Windows 3.1x, Windows 95/NT, Novell NetWare 3.12

• Internship Project: Installed hardware and software on users computers; trained users on software; assisted during planning and execution phases of the implementation of Adage with input, testing and debugging data for the pilot project.

Professional Profile

•Skilled facilitator, cross-functional team player, resource manager, and problem solver with demonstrated capabilities in performance management and organizational development.

•Extensive experience positively impacting organizational performance through operations, workforce oversight, and policy enforcement.

•Advanced interpersonal and business communication skills with a remarkable ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

•Reputation for implementing policies and procedures that positively impact organizational effectiveness, employee satisfaction, and overall productivity.

•Key strengths include:

•Strategic Planning contributes to the overall success of projects by seeing the bigger picture and knowing how to break deliverables down into manageable tasks.

•Project Management skilled in setting priorities, establishing timelines, and finding solutions to issues before becoming problematic.

•Strong Communication Skills combines an approachable style and in-depth knowledge of methods that instills confidence in others to get the job done on schedule.

•Effective Team Leadership employs patience and perseverance, adapting to cultural differences and maximizing team contributions.

Experience

United Recovery Systems – Houston, TX Sept 2012 – Present

Systems Administrator Analyst

•Duties include creating and maintaining office documents using Word, Excel, Power Point & Adobe

•Process new hire/termination paperwork for Houston and (4) other locations via SharePoint

•Security system Regulator for 5 sites (badges, Doors, Readers, Relays, Panels) via Continental software

•Process transfer of accounts from groups of collectors and run queries accessing the SQL database to provide users rights

•Handle financials from clients regarding customer accounts via Simon (Microsoft based software)

•Handle incoming faxes, emails and phone inquiries

St. Dominic Village – Houston, TX Feb 2010 – Oct 2012

Certified Nursing Assistant

•Patient Care, ADL reinforcement, monitoring vital signs, updating Medical records

•Business Office duties included Accounts Receivable and Accounts Payable

Amed Hospice – Houston, TX Feb 2004 – Feb 2011

Office Manager

•Duties include distributing and reviewing new hire paperwork.

•Develop and update the Employee State Roster by tracking expiration dates for professional and driver license, auto insurance, and T.B. tests.

•Verify patients’ insurance coverage, update the census, and track re-certifications.

•Responsible for payroll entries and calculations for 30+ employees.

•Responsible for ordering medical and office supplies.

Houston Hospice – Houston, TX Aug 2002 – Feb 2004

Executive Assistant

•Provided secretarial services of a highly responsible and confidential nature using independent judgment. Assisted in the implementation and coordination of departmental policies and procedures.

•Worked independently, confidentially, tracking multiple projects and prioritizing.

•Recorded and balanced a daily cash log, ran current census, transcribed minutes of various meetings, MD credentialing, updated internal phone listing, and provided receptionist relief.

•Developed and maintained Referral Database and a Database of all contracts with Nursing Homes, Hospitals, and Assisted Living Centers.

Tanner – Atlanta, GA Feb 2001 – Apr 2002

Medical Secretary Patient Care Coordinator

•Developed, maintained and coordinated patient care with physicians; performed front desk duties; obtained referral and pre-certs; scheduled ancillaries, coordinated doctors schedule, and admitted patients to the hospital.

Airgate PCS – Atlanta, GA Dec 1999 – Feb 2001

Senior Commissions Analyst

•Assisted MIS with the development of automating the Commission process. Completed and submitted commission calculations to payroll by deadlines.

•Provided Sales Reps and Managers with appropriate guidance on various forms. Analyzed commissions expense on a monthly basis.

•Calculated monthly accrual for commissions due to employees. Assisted Accounting with Account Payables and Receivables.

BioLab, Inc. – Conyers, GA iDec 1998 – Dec 1999

Inventory Control Clerk

•Performed cycle counts of products and compared the physical counts to trend data. Tracked discrepancies and distinguished truck line and shipping errors.

•Audited buildings and assured accuracy and balance of data entry. Supervised night crew. Assisted Purchasing Manager with receiving deliveries from vendors and shipping out returns.

DFACS/DAS – Decatur, GA Nov 1995 – Nov 1997

Senior Caseworker Disability Adjudicator, Associate

•Developed and adjudicated initial level claims. Obtained appropriate information and determined its relevance for making claim determinations. Determined the nature and severity of alleged impairments. Developed vocational limitations, vocational abilities, and functional capacity of claimant(s). Made final decision on benefits acceptances or denial and presented rationale(s) that supported the decision.

•Determined ongoing eligibility for clients who received food stamps, AFDC, and/or Medicaid. Interviewed clients, and processed timely and untimely re-certifications. Scheduled appointments and made referrals.

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