Nirban Sanyal

ac0dlf@r.postjobfree.com 416-***-****

WORK EXPERIENCE

Scotiabank 2015 Dec-Till Date

Lead Architect-Pega, Process Automation CoE, Toronto, Canada

Responsible for delivery of multiple Pega MVPs (7+) within timelines through digital labs by working with internal stakeholders and vendors for Retail, International Banking and Wealth Management projects;

Drive MVP definitions, class structures for multiple products (10+ agile labs) customer journeys (Onboarding, Fulfillment and Servicing) using Pega PRPC, Pega CSFS, Smart Dispute

Enable different business group define roadmap for multi-phase product lifecycle for delivery through rapid labs by working alongside Project Managers, architects and business sponsors

Engaged in setting up Pega best practices, and reusable architectures for replacing desktop teller platform for 23 countries including Caribbean, Mexico and Chile; define proof-of-concept and prototype needs for new projects

Coach & train bank resources on agile practices, help drive technology architectures for new Pega projects

Conduct code reviews for Pega projects

RBC Royal Bank 2013 April-2015 Dec

Delivery Manager - Digitization Strategy, Toronto, Canada

Document Digitization Roadmap Program

Researched and performed feasibility of new technology products and platforms (Kofax KTA, ThoughtWire)

Help build a roadmap development effort by leading a team of analysts and BAs, IT architects, project managers;

Resolve stakeholders conflicts to move project forward and manage vendor relationships with vendor Kofax/ Lexmark to train bank resources, and build competency, run Agile labs for one/two initiatives

FATCA/CRS Program

Led an initiative to evaluate FATCA & CRS as common compliance automation model in Canadian Banking ($10MM+ project) using Pega as workflow processing engine, impacting almost $1MM in savings;

Performed Pega reuse and guardrails analysis on FATCA Pega workflow implementation to find reuse benefits

Information Hub

Work with a team of BAs, and managers with different business stakeholders to deliver initial scope for a client information hub (exchanging client documents) and standardize e-Signature capabilities that align with strategic sales-automation and transformation projects

MOSO (Sales Compliance Automation) automation

Facilitated process mapping sessions with Process Excellence group to locate digital opportunities (delivering 100+ FTE savings) across Branch locations and multiple branch systems

Helped build a single Branch Compliance initiatives roadmap to digitize document related compliance and non-compliance activities (Pega, Kofax KTM, Content Manager) by bringing together different investments products in branch banking; this project will digitize some of the tasks performed by Branch Compliance and Market Compliance officers

Work with Six Sigma Black Belts on identification of process improvement opportunities in branch processes

Automated Information Handling project

Helped advance process digitization strategy for Automated Information Highway (AIH) program ($10M+) to overhaul document processing tasks in RBC advice centers by supporting the creation of program roadmap and leading a part of the actual project execution using Pega, Kofax capabilities and supporting RBC and vendor BSAs and architects

Branch Referral System (Sales & Service Automation)

Supported the rollout of a client referral framework built in Pega for branch Account Managers that provided consistent user experience by centralizing the referral processing and reducing revenue leakage problem

Cognizant Technology Solutions US Corp. 2004-2012

Sr. Consultant –CRM/ Delivery Mgr, Canada, USA & India

Managed consultative relationships with clients (e.g. Capital One, US Bank, TD Bank North) to develop project opportunities and led pre-sales activities like responding to quotes, developing prototypes, conducting client interviews at client sites, performing feasibility studies with Cognizant technology teams, and coordinated offshore project teams, prepared solutions/ sales presentations for bank executives and CoE

Delivered solutions for Visa credit card dispute processing for TD bank that delivered increased customer call productivity; evaluated requirements, defined scope and framework, managed different sized offshore teams in delivering some of the solutions

Executed short term strategic consulting projects, assessments, POC/pilots, map solutions to client business processes, and develop value propositions working with client CoE teams and offshore teams

JPMC Backend Disputes project, Delaware, Ohio, US

Managed 8 person offshore team to migrate Pega 5.x to Pega 6.x for production application with 1M+ cases with minimal defects and no downtime

Delivered new process automation projects for Compu Credit bank, & TD Bank (DPM) using Cognizant onsite-offshore and project management models

US Bank project, Milwaukee, WI, US

Led Pega DCO efforts to determine client capabilities for card application portfolios in NA and assessed client needs to lead teams to draft a detailed project roadmap that helped Cognizant secure $4-5M projects using Pega CPM and Smart Dispute frameworks

EDUCATION

Western University, Canada 2012-2013

Master’s in Business Technology

University of Kalyani, India 2000-2004

Bachelor in Computer Science Engineering

TRAININGS, CERTIFICATIONS & OTHERS

Recognitions:

oRBC Quarterly Performance Award 2015

oWinner (member) – RBC Great Next Innovator Challenge 2012 (among 10 business schools)- developed the business presentation for using social network into credit scoring, presented to RBC executives

Domain knowledge: Digital and Automation strategy, Business Credit & Small Business fulfillment and funding, Commercial Adjudication Group (Risk), Mortgage processing, cards processing and transaction analysis, Investment product sales, Commercial Auto-Financing, card disputes & fraud management, process automation, process mapping, financial analysis, Pre-Arbitration/ Arbitration/ Chargeback, Visa/MC Compliance, SWIFTNet exceptions & NOSTRO payments exception processing, AML/FATCA/CRS, Insurance Claims and Processing, E-Signature capabilities, Business Architecture Roadmap, BPM Solution Architecture

Tools, Platforms & Technologies: Pega PRPC 4.X, 5.X, 6.X, 7.1, 7.2.X (ECS, Case & Flow Design, Code Review), Pega Smart Dispute, Smart Investigate, Pega CSFS (Customer Service), Pega Onbaording, FSIF, Pega Works (Legacy Pega platform), SOAP/REST connectors, JMS-MDB Listeners, Java, PHP, SOAP/REST/ JSON, Ajax, XML, JavaScript, PHP, Kofax KTA/KTM (business knowledge), Google Analytics, eSignature (Silanis) project experience, Splunk (Operational Intelligence), Salesforce developer foundation

Certification/Training: RBC Agile Certified Practitioner, CSM (Scrum 2012), Pega CSSA, Certified Business Architect, CMBB, RBC Lean Six Sigma Green Belt Practitioner, Kaizen sessions

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