Kelly I. Hess, MSW

***** ********** ***** ****: 314-***-****

Creve Coeur, MO 63141 ac0dk7@r.postjobfree.com

Professional Summary

Driven, compassionate social worker (MSW) with experience in fast paced rehabilitation and long term care environment. Accountable and responsible with a strong focus on person-centered-care. Education and Training

Master of Social Work: U niversity of Missouri - St. Louis - Social Work/Gerontology 2015 Minor in Gerontology

Bachelor of Social Work: University of Missouri - St. Louis - Social Work 2012 Skill Highlights

Transition/Discharge Planning Crisis Management

In-depth knowledge of funding resources Collaborates with interdisciplinary team members Case management Effective and appropriate communication skills Conflict resolution Organized and efficient

Assessment skills Grief and Caregiver Support Group Facilitator Management of resident/family needs Timely data entry and documentation skills Complete and Utilize MDS/Care Plan Advocate resident rights/Grievance Commisioner Director of Social Services 11/18/2015 - Present

St. Sophia Health and Rehabilitation Center Florissant, MO Provide and direct the counseling and social services to approximately 165 residents and their families. Ensure the social and emotional needs of each resident are met. Assist with transition from home or hospital to long term care/skilled nursing environment. Coordinate intake, admission and discharge procedures, including durable medical equipment acquisition and home health follow-up. Evaluate applications of prospective residents and ensure compliance with Federal guidelines, utilizilizing pre-admission screen and resident review. Obtain required documentation and authorizations for resident care. Maintain consistent communication with families in managing their loved ones’ care. Inform residents and families of the community’s guidelines and resident rights. Provide orientation to the building, relevant departments, including public spaces, services and activities. Introduce to staff and other residents. Faciilitate social opportunities. Obtain required documentation and authorizations for resident care. Educate residents and families on the importance of initiating End of Life Decisions, including Advance Directives, Living Will and Powers of Attorney and assist in the completion of these documents. Help families and residents understand the role of hospice, palliative care and other resources to assist in navigating and supporting the aging process. Contact and utilize an updated suppository of community resources to assist residents and families and serve as a link to these services and programs as needed. Resolve conflicts between residents. Attempt to anticipate explosive situations and find solutions to problems before they develop into a crisis. Remain sensitive and alert to potential interpersonal problems. Document and maintain resident behavior and other relevant information through the timely, accurate and consistent recording of progress notes. Conduct on-going cognitive, psychosocial, behavioral and mood assessments with continual monitoring and observation to ensure each individual’s needs are best being met. Complete relevant minimum data set (MDS) sections and utilize the MDS to guide care plans. Set up and chair new admissions and quarterly care conferences Invite families, staff and caregivers. Attend Interdisciplinary team meetings, involving coordination of resident care and risk management. In-service staff on relevant topics including dignitiy, customer service, and resident rights. Train, supervise and work closely with Social Service Designee. Report to Administrator.

MSW Intern, Social Worker 04/01/2015 - 11/03/2015

The Quarters at Des Peres Des Peres, MO

Respond to immediate needs of patients, residents and families. Assess patients' and residents' mental status and mood. Facilitate care plan meetings and coordinate discharges and other care concerns. Build and maintain a relationship of trust and respect with patients, residents and staff. Educate clients and families of criteria utilized by Medicare and other third party payers. Inform patients, residents and families of patient's rights and advance directives. Maintain close working relationship with all other departments, appropriately resolve grievances and offers the best care coordination possible. Coordinate in-house planning and assists patient and family in obtaining services and equipment needed to ensure continuity of care. S ubstitute Social Worker for Director of Social Services during 12 week maternity leave. Volunteer/BSW Intern 05/10/2012 - 03/20/2015

Annie’s Hope St. Louis, MO

Annie's Hope, the Bereavement Center for Children and Families. Facilitate support groups for families grieving the loss of someone significant. Support families on home visits, throughout a loved ones' terminal illness. Track and manages client goals, behavioral changes and outcomes. Assist in grant-writing and fund raising activities. Participate in weekly interdisciplinary meetings with professional staff. Lead and counsel children and teens at retreats and camps. Hospice Massage Therapist 02/03/2006 - 0 3/21/2010 Trinity Hospice St. Louis, MO

Provide therapeutic massage to people at the end of life with care and compassion. Train and educate caregivers on touch techniques to aid in comfort of patients. Manage pain symptoms with varied modalities and therapeutic touch techniques. Travel to patient home or care facility; assess indications for therapeutic massage. Create individual treatment plans and monitored progress. Professional Organizations

National Association of Social Workers

National Association for the Support of Long Term Care Alzheimer’s Association, Grief Counselor

Licenced Massage Therapist, Certified in Compassionate Touch/Hospice Care